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At carphonewarehouse you can do payg upgrade
EE tmobile orange vodafone others allows their members to upgrade
So my idea is
Giffgaff should allow us to do payg upgrade with carphonewarehouse or giffgaff it's self (like 20% off on selected phones basic ones mostly)

Pay As You Go - Blackberry Add-On

Status: Implemented
by ssingh on ‎20-05-2010 19:15

So far only 2 mobile providers in the UK offer blackberry services on PAYG; Orange and T-Mobile. At £5 a month with Orange you get access to the Blackberry Internet Service (Email,Blackberry Messenger, MSN Messenger, Facebook, Twitter etc.). Orange however for texting and calling is quiet expensive. If GiffGaff were to offer Blackberry services on its PAYG service, it would give GiffGaff a competitve advantage in the market. It would firstly be an affordable choice for texting and voice calling, but what would set it out amongst the other providers even more is that they offer Blackberry on PAYG.

Use Credit to Purchase Phones

Status: Not For Us
by wjack2010 ‎25-05-2014 12:51 - edited ‎25-05-2014 12:52

After seeing this Idea I've come up with a little solution to many peoples problems.

 

Buying a phone currently requires you use a credit/debit card, where the shipping and billing address are the same, and it must not be a business address (even though some businesses have flats above them too).

 

What would be good is if you can use credit to purchase a phone.

 

So you can top-up like normal, say, £100, and then buy a phone.

 

Or, take your Payback as Credit, then spend it on a phone.

 

Like this idea? Click the Kudo button!

Status: Not For Us
6th August 2014: After looking into this Idea, we found that only a very small percentage of our members would be able to buy a phone outright with payback taken as credit, and that as our maximum top up is £30 makes buying via credit unlikely so we won't be looking to implementing this idea, however after speaking with Member Experience we are definitely looking into both making it easier to buy phones and others which this Idea touches upon.

MyGiffGaff app widget

Status: We’re Looking Into It
by joeblackwell ‎23-06-2014 22:20 - edited ‎23-06-2014 22:21

I'd like to see a widget added to the existing Android MyGiffGaff app that could be pinned to the home screen of my smartphone and would give me a quick at a glance view of my usage, without having to open the app specifically.

 

Ideally it would be resizeable, or have several size settings so it could be as small as one grid on my homescreen, or a little bigger if I have a little more real estate available. I've mocked up an example using graphics from the existing app as to how this could look.

 

I know that Apple is introducing widget functionality in it's upcoming iOS8, so perhaps this could be incorporated in to the iOS app ready for the new release also.

 

Widget app

 

 

Status: We’re Looking Into It

5th August - Please see full update from our Head of Ecommerce here.

Wouldn't it be easier for giffgaff and better for the users if giffgaff automatically generated a PDF and emailed it to you when you report your phone and your sim as lost and stolen. Would presumably save the agents time. Should be simple for them to set up. The person would then just need to forward it to their insurer. As long as it has a clear line at the start "we noticed you reported your phone/sim as lost/stolen so thought we would forward you this letter just in case you need it to forward to your insurer" then it would be clear to anyone who didn't want it or didn't know about it.

Recurring goodybags on new accounts - Let the members decide!!!

Status: Implemented
by andreww ‎27-06-2013 16:31 - edited ‎28-06-2013 10:25

Hello giffgaffers

 

It's been suggested that this is raised as a formal idea to get a sense of the strength of feeling around this possible solution to an issue created following the latest site upgrade: 

 

"Recurring Goodybags

  • Members who activate a SIM with a Goodybag purchase (via credit/debit card) will now have auto-recurring switched on by default."

 

A number of members feel this isn't the giffgaff way of doing business.  We prefer to set a higher benchmark and let members make an informed choice, rather than accidentally buy something they didn't actually want.

 

So, my idea is that new members get to make a proactive choice and have to tick one of two boxes, (rather than giffgaff assuming they want the same bundled product every month).

 

 

 

- Tick this box to choose this goodybag/gigabag for one month only

 

OR

 

- Tick this box to recur this goodybag/gigabag every month until further notice

 

 

That way members can get the best customer experience and convenience, without feeling conned into something they didn't want to do.

 

What do you think, should we:

 

 

"LET THE MEMBERS DECIDE?"

 

 

Based on feedback from @nate37 - it's also important to support the tick box choices with some wording to make it clear that whatever option is chosen is not permanent and can be easily changed at a later date Smiley Happy

 

And that if possible a link to the Knowledge Base article on recurring goodybags would also be useful too Smiley Happy

Status: Implemented
This has now been implemented in that the automatic opt in option has been taken away on registering Smiley Happy Thanks for the great idea, and the fantastic support.

Newbie goodybag warning

Status: Implemented
by duddriks on ‎28-07-2011 13:45

This is more of a suggestion than an idea, but I believe that newbies ought to be informed that they do not have to buy a goodybag when activating their sim. Too many newbies think that they must buy a goodybag, often paying for something they don't actually want/need. Therefore, on the top up screen for sim activation; why not have a simple message readin along the lines of "You don't need to buy a goodybag upon activation; standard PAYG charges will apply if no goodybag is purchased"

 

Such a suggestion would reduce confusion among newbies wondering where their top up credit has gone; not realising that it was used to buy the goodybag.

 

Please click on the arrow if you like the idea, 10 or more kudos please.

Please give feedback too.

 

Apologies in advance if such a suggestion has already been made.

Status: Implemented
This idea is now implemented

Purchase bags (goody/giga) and credit via 43430

Status: New Idea
by 1hale ‎27-09-2014 18:27 - edited ‎27-09-2014 18:58

I know this idea been posted before HOWEVER this idea spelled out how to make it work.

You dial 43430

You press:

1 - For credit
2 - For goodybag
3 - For gigabag

Then you press:

1 - To pay by airtime credit (or redeem a voucher if just buying credit)

2 - To pay by a credit/debit card (only if you previously purchased the bag online)

Then you get asked to press:

1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"

Then you press (option depends on which bag you are buying²):

1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"

Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.

Bingo you then receive a text message confirming purchase of said bag.

² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.

text people who buy a 4g goodybag to let them know what to do

Status: New Idea
by revjonty ‎28-11-2014 04:52 - edited ‎28-11-2014 05:16

OK this idea is very simple.

Having just helped someone on the help forum who didn't know that to get there 4g data working they had to turn there data of and back on again. I propose that everyone who buys a 4G goodybag for the first time, gets sent a text message saying something along the lines of:

 

Wahoo! you've just bought a 4G goodybag!

Just so you know, it can take up to 24 hours for the data to come live.

You will also need to turn your data off and back on again before it kicks in.

Then you will be able to enjoy all the benefits of 4G

 

Obviously the text of this message needs finessing, but the basic idea would save a lot of frustration for those who haven't read all the information before they purchase the 4G goodybag (I'm sure many don't).

 

Please support (kudo) this idea if you think its worthwhile.

Allow SIM swap after SIM reported lost/stolen

Status: Not For Us
by ace of spades endorphin ‎16-08-2013 11:32 - edited ‎24-08-2013 10:09

This idea is to enable member's who have reported their SIM as lost/stolen to do a SIM swap.

 

Currently if a member reports their SIM as lost/stolen they must wait for the replacement SIM and they cannot do a SIM swap.

 

In some cases the replacement SIMs are very late to arrive and some are even lost in the post.  It would be very convenient and more helpful if instead of having to wait for the official replacement SIM they could do a SIM swap with an unactivated SIM (either one they have lying around or one freshly ordered).

 

 This idea goes hand in hand with http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Bar-my-phone-option/idi-p/9611764

Status: Not For Us

19th May 2015 - Good Evening, after further discussion we'll be setting this Idea as 'Not For Us' - where the technical limitations still apply, we do now send Lost/Stolen Sims 1st class, so this should have resolved many of the cases that inspired this brilliant idea. 

make gg offer open to all members!!?

Status: New Idea
by bmw4175 ‎04-03-2015 22:37 - edited ‎04-03-2015 22:40

https://community.giffgaff.com/t5/Ideas/March-double-payback-offer-donate-to-others/idc-p/16175180#M...

 

This idea as suggested by @n4tz got me thinking that this whole offer and the way giffgaff have gone about it is all wrong! 

To anyone that doesn't know the offer is for some members that have been selected will get 1000 payback points for each activation they get in the month of March instead of the normal 500 points we get. 

Now I understand that there will be reasons why giffgaff have decided to use only certain members but I think this offer totally goes against what giffgaff stands for and is separating members as some are getting 100% more for the same thing which is unfair to any members not selected! 

So a simple one really..... Please try and work fast and make this offer open to everybody and start it again for these members. 

Surely it's a win win idea one for giffgaff as they'll get more new custom and two all members will be happy they've been given the same opportunity as the others to take advantage of this great offer! 

Right thanks for reading my idea and I welcome your feedback and comments and don't forget if you want to support this idea and see it happen then click the orange kudos! 

Thanks 😀

Another simple idea I've been thinking about is keeping the 500 minutes on the £10 goodybag. 

At the moment everyone who is on giffgaff before March 31st will get 500 minutes if they ever buy this goodybag just because they joined GG before the promotion ends. 

Common perception of this offer is you need to have brought this goodybag during the promotion period to be eligible for the 500 minute offer, but this is incorrect, you only need to have an active account before the offer ends. 

So that means already over a million giffgaffers have this choice already so think what will happen when people who join after March 31st only get 250 minutes whilst others are getting double them for the same price!  

Now I know it was a special offer but I can just see trouble ahead for giffgaff and all the members that provide there time in the help forum when this offer stops and people want to know why there mate gets twice the amount of minutes for the same price. 

Also I believe the £10 goodybag is pretty much unbeatable in the current payg market so attracts a lot of new customers for giffgaff. 

If it only had 250 mins, well not so attractive!

So over to you?

Status: Implemented
Thanks everyone for this, we've been able to secure 500 minutes on the £10 goodybag permanently. You can read more about it here; http://community.giffgaff.com/t5/News-Announcements/3G-10-goodybag-getting-500-minutes-permanently/m...

payback points for taking quizzes

Status: New Idea
by ali991 on ‎28-02-2015 01:44
I don't think it's a good idea that giffgaff is changing that when you complete a quiz upto the pass standard then you get 100 payback points. NO ONE WILL BE INTERESTED IN TAKING THE QUIZZES ANYMORE. What's the point of having a quiz then?
So my idea is to keep the payback points rather than 100 points GIVE LIKE 50 POINTS PER QUIZZES and as they move on increase the points so it will grab the members attention and would make them do the quiz and hopefully they will learn something which they can share with the community
So overall
Start from like 25 payback points for bronze quizzes
50/75 for silver 100/150 for gold 200/300 diamond and it goes on
I think It will benefit the members and the whole community aswell
What do you think?

PayPal Payback Payout Selection

Status: New Idea
by 1hale on ‎25-06-2014 22:29
How about giffgaff making it easier for us PayPal payback choosers by making it a one off selection.

To do this you go to the payback widget, choose the PayPal option, enter your PayPal email address, then finally click the "remember this email" option.

Then once every 6 months giffgaff email/text you saying:

Hi (giffgaff username),

You have chosen PayPal as your preferred payback method. We have the following email address on record (email address).

If this address is still valid then you can ignore this email. If not please go to (payback widget address) to update it.

Many thanks,

giffgaff.

HOWEVER if you earn less than £10 giffgaff contact you to choose either credit or charity.

Have SIMcard activation code printed in braille

Status: We’re Looking Into It
by oldyorkie ‎19-10-2013 15:44 - edited ‎19-10-2013 17:23

In light of the discussion opened up by stevie_sg in relation to disabilities, I propose that the Simcard activation code be imprinted in braille to assist those visually impaired.

Braille is not only used by the totally blind, but also those who suffer from partial blindness or other sight issues.

 

It seems common sense to me to have the number printed as it is now (though darker font would be better Smiley Tongue) and in braille.

 

A similar point was raised by mwhapples way back in March 2012 that is up for "Future Review", but that concerns sending the activation code via email so that it can be read by screenreaders.

 

This is suggesting having the ability to "see" it direct from the card or a section of the packaging having the activation code embossed in braille on a tear off section (this bit added thanks to brulaw - as it would seem an easier solution to print on paper / card rather than plastic Smiley Happy ) - Thankyou Bruce!!!

 

Second (and last) edit - there will be no more Smiley Happy

As a result of cim's input and thoughts, the additional text is now added: Thankyou cim Smiley Happy
Not sure the logistics or costs of this but perhaps a braille printed label or insert could be added on request when a SIM is sent out - and maybe printed in larger characters at the same time for both OCR and increased legibility for those with vision impairment

 

Thanks for reading, and hopefully any support offered for this will go a long way to improving Member Experience, which is the aim of Stevie's thread Smiley Happy

Status: We’re Looking Into It
Hey folks, just to update you on this Idea - the current status is that we are waiting on a consultation with a member from the RNIB, which couldn't unfortunately happen before Christmas. But please be assured we're still passionate about getting this Idea implemented.

Giffgaff members freebies section

Status: Under Consideration
by kathleen414 ‎11-03-2014 10:42 - edited ‎12-03-2014 17:02

 

Hi everyone.
Was thinking maybe we should or could have Giffgaff freebies section
Plenty of us get or have unwanted items
Of all descriptions
Or at times we need something.
As we're a awesome community maybe we could help each other out  ?
Maybe even a little donation to our gg charities once you receive your freebie (optional)
Could be a great asset to the community
Anything could be included subject to giffgaffs approval

An old phone or a spare part .
how many times when we upgrade to new phones or tech /games system and all the kits either binned or stuck in the cupboards.
Pass it on and make someone else happy
What do you think ?
We could have local pick ups or posted to be arranged with recipient of the freebie

posted in of topic discussion originally

 

*****************************************

 

For clarity added information. 

 

I understand there are other sites to recycle your unwanted item. But my idea is not to show people were to give the items away but to offer them within our community . Example. I may not be bothered to search out my stuff and use  sites as you mention.. But if see a giffgaff community member who needs an item I may be more inclined to donate it too them.

Status: Under Consideration
5th August - Interesting idea and definitely in our brand values of being community powered and 'mutual giving'. It's not something we can work on at the moment as there are projects in the background that need to come first, but it's certainly something we will make a business proposal for. We'll keep you updated.

Type in your country and up pops the pricing index

Status: Implemented
by big cheese pinkcalculator ‎21-05-2013 15:23 - edited ‎22-05-2013 07:06
Simple ideas come at the most strange moments as I sit waiting for my new fangled waxing device to work it hit me.
Yesterday I was doing quiz 3/5 on the bronze badge. I had to keep referring to the pricing index to make sure I had the correct answers.
Today I though well why can't I just type in the name of the country I want and up would pop the correct pricing.
How many of you could be sure what prices would apply for Turkey or Australia they both are often quoted wrongly.
I'm not too bad on my Geography but what if you make a mistake on who's in the eu and who's not, that could be costly.
As I say it seems simple to me hopefully you'll all like and support the idea and it might even be simple to be implemented Smiley Very Happy

Oldyorkie had a very good comment that can add much more to my basic idea


"Have you considered that It could even be expanded to a case of selecting your required country from a dropbox and the current prices being shown as soon as your choice is made?
Would save typing the name of the country out if it was already there in alphabet form."
This also has the added benefit of helping those of us who can't spell the country in the first place Smiley Very Happy
Status: Implemented
Hey guys, this has now been implemented in the changes last night - you can see it here - http://giffgaff.com/index/international - thanks to everyone who supported this idea!

With the new £10 GB looming i think we need a new USSD Short code for finding an up to date figure for monthly data usage or remaining data usage in current GB.

 

Hope this is helpful to some peeps (Especially those who dont have access to specialized Apps to help monitor their data usage)

Status: Under Consideration
This shouldn't be in Under consideration, so just changing it over - This should be doable, but will require some investigation from our end. Thanks for the idea! We're currently investigating. I will grab you guys an update Smiley Happy

Background:

 

Recently giffgaff have introduced listing 'Unresolved Help Requests'  when accessing the help forum.  This is a really useful feature and should improve members being able to find their own Help question and also remind them to mark a 'Best Answer'.  Smiley Happy

 

 

Problem

 

However there are some threads that are simply not appropriate to set a 'Best Answer' because either none was given (remains unsolved) or the type of thread isn't one that needs a best answer.

 

Solution

 

After further discussion on how to easily resolve this (and get rid of the threads showing) I came up with the idea of using tags on the thread's opening post which could then be expanded into a more automated solution (see here on the original contribute thread http://community.giffgaff.com/t5/Contribute/Idea-New-Unresolved-Help-Requests-no-BA-relevant/m-p/137... ).

 

  1. 'unsolved' and 'Unsolved' - this would mean the thread is still unresolved and this could prompt further responses from members that are particularly interested and have the knowledge to help solve more difficult problems by searching for that tag.   The use of the tag would exclude the thread from appearing in the 'Unresolved Help Requests'.
  2. 'No BA needed' simply to exclude it from appearing (this is the one I would use for the 'Urban Myths' thread for example).

Change the emails (sent out to members reminding them to set a best answer) to include details on the new option of setting the tag to 'unsolved' if they can't find an appropriate best answer to set/need further help.  Also please include a valid link to the thread as I think this is an issue atm.

 

So this should be a fairly simple solution to implement and a needed one I feel.

 

As always comments and support welcomed Smiley Happy

stop spending money on adverts

Status: New Idea
by bmw4175 on ‎18-02-2015 01:53

right this is just a quick one Smiley Happy

With the problems we've been having with data speeds over the last fifteen months and the fact that we know giffgaff don't have enough bandwidth for there existing customers I think giffgaff need to stop wasting money on tv campaigns which isn't cheap and why get new customers when they can't cope with the members they already have and spend the money where it's really needed on improving the service for the members you've already got? 

I did do a search and I found this idea but I believe mine is different :

 

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Stop-ad-spending/idc-p/16060760#M170391

 

So if you think giffgaff should do this then show your support  Smiley Happy

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