After seeing this Idea I've come up with a little solution to many peoples problems.
Buying a phone currently requires you use a credit/debit card, where the shipping and billing address are the same, and it must not be a business address (even though some businesses have flats above them too).
What would be good is if you can use credit to purchase a phone.
So you can top-up like normal, say, £100, and then buy a phone.
Or, take your Payback as Credit, then spend it on a phone.
Like this idea? Click the Kudo button!
online account statements
this would benefit alot of us ,we would like to know who we talk to the most, what we use our services on. phone calls, texts, and internet
just a simple statement at the end of each month telling us who we have text,called and what we've used our internet on
because it will all be online it shouldn't cost a thing as theres no paper so its no extra cost.
i have at times looked at my balance on my account and have had missing minutes and texts any i would like to find out where they have gone, ive had people text and call me who i dont even know. people who i dont speak to. this statement would be also good for parents to keep an eye on their childrens usage. what do you guys think post your comments below suggest more ideas. Other networks offer this service
EE tmobile orange vodafone others allows their members to upgrade
So my idea is
Giffgaff should allow us to do payg upgrade with carphonewarehouse or giffgaff it's self (like 20% off on selected phones basic ones mostly)
I'd like to see a widget added to the existing Android MyGiffGaff app that could be pinned to the home screen of my smartphone and would give me a quick at a glance view of my usage, without having to open the app specifically.
Ideally it would be resizeable, or have several size settings so it could be as small as one grid on my homescreen, or a little bigger if I have a little more real estate available. I've mocked up an example using graphics from the existing app as to how this could look.
I know that Apple is introducing widget functionality in it's upcoming iOS8, so perhaps this could be incorporated in to the iOS app ready for the new release also.
This is more of a suggestion than an idea, but I believe that newbies ought to be informed that they do not have to buy a goodybag when activating their sim. Too many newbies think that they must buy a goodybag, often paying for something they don't actually want/need. Therefore, on the top up screen for sim activation; why not have a simple message readin along the lines of "You don't need to buy a goodybag upon activation; standard PAYG charges will apply if no goodybag is purchased"
Such a suggestion would reduce confusion among newbies wondering where their top up credit has gone; not realising that it was used to buy the goodybag.
Please click on the arrow if you like the idea, 10 or more kudos please.
Please give feedback too.
Apologies in advance if such a suggestion has already been made.
It's been suggested that this is raised as a formal idea to get a sense of the strength of feeling around this possible solution to an issue created following the latest site upgrade:
- Members who activate a SIM with a Goodybag purchase (via credit/debit card) will now have auto-recurring switched on by default."
A number of members feel this isn't the giffgaff way of doing business. We prefer to set a higher benchmark and let members make an informed choice, rather than accidentally buy something they didn't actually want.
So, my idea is that new members get to make a proactive choice and have to tick one of two boxes, (rather than giffgaff assuming they want the same bundled product every month).
- Tick this box to choose this goodybag/gigabag for one month only
- Tick this box to recur this goodybag/gigabag every month until further notice
That way members can get the best customer experience and convenience, without feeling conned into something they didn't want to do.
What do you think, should we:
"LET THE MEMBERS DECIDE?"
Based on feedback from @nate37 - it's also important to support the tick box choices with some wording to make it clear that whatever option is chosen is not permanent and can be easily changed at a later date
And that if possible a link to the Knowledge Base article on recurring goodybags would also be useful too
Wouldn't it be easier for giffgaff and better for the users if giffgaff automatically generated a PDF and emailed it to you when you report your phone and your sim as lost and stolen. Would presumably save the agents time. Should be simple for them to set up. The person would then just need to forward it to their insurer. As long as it has a clear line at the start "we noticed you reported your phone/sim as lost/stolen so thought we would forward you this letter just in case you need it to forward to your insurer" then it would be clear to anyone who didn't want it or didn't know about it.
I know this idea been posted before HOWEVER this idea spelled out how to make it work.
You dial 43430
1 - For credit
2 - For goodybag
3 - For gigabag
Then you press:
1 - To pay by airtime credit (or redeem a voucher if just buying credit)
2 - To pay by a credit/debit card (only if you previously purchased the bag online)
Then you get asked to press:
1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"
Then you press (option depends on which bag you are buying²):
1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"
Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.
Bingo you then receive a text message confirming purchase of said bag.
² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.
This idea is to enable member's who have reported their SIM as lost/stolen to do a SIM swap.
Currently if a member reports their SIM as lost/stolen they must wait for the replacement SIM and they cannot do a SIM swap.
In some cases the replacement SIMs are very late to arrive and some are even lost in the post. It would be very convenient and more helpful if instead of having to wait for the official replacement SIM they could do a SIM swap with an unactivated SIM (either one they have lying around or one freshly ordered).
This idea goes hand in hand with http://community.giffgaff.com/t5/Submit-Great-giff
Another simple idea I've been thinking about is keeping the 500 minutes on the £10 goodybag.
At the moment everyone who is on giffgaff before March 31st will get 500 minutes if they ever buy this goodybag just because they joined GG before the promotion ends.
Common perception of this offer is you need to have brought this goodybag during the promotion period to be eligible for the 500 minute offer, but this is incorrect, you only need to have an active account before the offer ends.
So that means already over a million giffgaffers have this choice already so think what will happen when people who join after March 31st only get 250 minutes whilst others are getting double them for the same price!
Now I know it was a special offer but I can just see trouble ahead for giffgaff and all the members that provide there time in the help forum when this offer stops and people want to know why there mate gets twice the amount of minutes for the same price.
Also I believe the £10 goodybag is pretty much unbeatable in the current payg market so attracts a lot of new customers for giffgaff.
If it only had 250 mins, well not so attractive!
So over to you?
OK this idea is very simple.
Having just helped someone on the help forum who didn't know that to get there 4g data working they had to turn there data of and back on again. I propose that everyone who buys a 4G goodybag for the first time, gets sent a text message saying something along the lines of:
Wahoo! you've just bought a 4G goodybag!
Just so you know, it can take up to 24 hours for the data to come live.
You will also need to turn your data off and back on again before it kicks in.
Then you will be able to enjoy all the benefits of 4G
Obviously the text of this message needs finessing, but the basic idea would save a lot of frustration for those who haven't read all the information before they purchase the 4G goodybag (I'm sure many don't).
Please support (kudo) this idea if you think its worthwhile.
To do this you go to the payback widget, choose the PayPal option, enter your PayPal email address, then finally click the "remember this email" option.
Then once every 6 months giffgaff email/text you saying:
Hi (giffgaff username),
You have chosen PayPal as your preferred payback method. We have the following email address on record (email address).
If this address is still valid then you can ignore this email. If not please go to (payback widget address) to update it.
HOWEVER if you earn less than £10 giffgaff contact you to choose either credit or charity.
This idea as suggested by @n4tz got me thinking that this whole offer and the way giffgaff have gone about it is all wrong!
To anyone that doesn't know the offer is for some members that have been selected will get 1000 payback points for each activation they get in the month of March instead of the normal 500 points we get.
Now I understand that there will be reasons why giffgaff have decided to use only certain members but I think this offer totally goes against what giffgaff stands for and is separating members as some are getting 100% more for the same thing which is unfair to any members not selected!
So a simple one really..... Please try and work fast and make this offer open to everybody and start it again for these members.
Surely it's a win win idea one for giffgaff as they'll get more new custom and two all members will be happy they've been given the same opportunity as the others to take advantage of this great offer!
Right thanks for reading my idea and I welcome your feedback and comments and don't forget if you want to support this idea and see it happen then click the orange kudos!
So my idea is to keep the payback points rather than 100 points GIVE LIKE 50 POINTS PER QUIZZES and as they move on increase the points so it will grab the members attention and would make them do the quiz and hopefully they will learn something which they can share with the community
Start from like 25 payback points for bronze quizzes
50/75 for silver 100/150 for gold 200/300 diamond and it goes on
I think It will benefit the members and the whole community aswell
What do you think?
In light of the discussion opened up by stevie_sg in relation to disabilities, I propose that the Simcard activation code be imprinted in braille to assist those visually impaired.
Braille is not only used by the totally blind, but also those who suffer from partial blindness or other sight issues.
It seems common sense to me to have the number printed as it is now (though darker font would be better ) and in braille.
A similar point was raised by mwhapples way back in March 2012 that is up for "Future Review", but that concerns sending the activation code via email so that it can be read by screenreaders.
This is suggesting having the ability to "see" it direct from the card or a section of the packaging having the activation code embossed in braille on a tear off section (this bit added thanks to brulaw - as it would seem an easier solution to print on paper / card rather than plastic ) - Thankyou Bruce!!!
Second (and last) edit - there will be no more
As a result of cim's input and thoughts, the additional text is now added: Thankyou cim
Not sure the logistics or costs of this but perhaps a braille printed label or insert could be added on request when a SIM is sent out - and maybe printed in larger characters at the same time for both OCR and increased legibility for those with vision impairment
Thanks for reading, and hopefully any support offered for this will go a long way to improving Member Experience, which is the aim of Stevie's thread
With the new £10 GB looming i think we need a new USSD Short code for finding an up to date figure for monthly data usage or remaining data usage in current GB.
Hope this is helpful to some peeps (Especially those who dont have access to specialized Apps to help monitor their data usage)
Yesterday I was doing quiz 3/5 on the bronze badge. I had to keep referring to the pricing index to make sure I had the correct answers.
Today I though well why can't I just type in the name of the country I want and up would pop the correct pricing.
How many of you could be sure what prices would apply for Turkey or Australia they both are often quoted wrongly.
I'm not too bad on my Geography but what if you make a mistake on who's in the eu and who's not, that could be costly.
As I say it seems simple to me hopefully you'll all like and support the idea and it might even be simple to be implemented
Oldyorkie had a very good comment that can add much more to my basic idea
"Have you considered that It could even be expanded to a case of selecting your required country from a dropbox and the current prices being shown as soon as your choice is made?
Would save typing the name of the country out if it was already there in alphabet form."
This also has the added benefit of helping those of us who can't spell the country in the first place
Was thinking maybe we should or could have Giffgaff freebies section
Plenty of us get or have unwanted items
Of all descriptions
Or at times we need something.
As we're a awesome community maybe we could help each other out ?
Maybe even a little donation to our gg charities once you receive your freebie (optional)
Could be a great asset to the community
Anything could be included subject to giffgaffs approval
An old phone or a spare part .
how many times when we upgrade to new phones or tech /games system and all the kits either binned or stuck in the cupboards.
Pass it on and make someone else happy
What do you think ?
We could have local pick ups or posted to be arranged with recipient of the freebie
posted in of topic discussion originally
For clarity added information.
I understand there are other sites to recycle your unwanted item. But my idea is not to show people were to give the items away but to offer them within our community . Example. I may not be bothered to search out my stuff and use sites as you mention.. But if see a giffgaff community member who needs an item I may be more inclined to donate it too them.
Recently giffgaff have introduced listing 'Unresolved Help Requests' when accessing the help forum. This is a really useful feature and should improve members being able to find their own Help question and also remind them to mark a 'Best Answer'.
However there are some threads that are simply not appropriate to set a 'Best Answer' because either none was given (remains unsolved) or the type of thread isn't one that needs a best answer.
After further discussion on how to easily resolve this (and get rid of the threads showing) I came up with the idea of using tags on the thread's opening post which could then be expanded into a more automated solution (see here on the original contribute thread http://community.giffgaff.com/t5/Contribute/Idea-N
- 'unsolved' and 'Unsolved' - this would mean the thread is still unresolved and this could prompt further responses from members that are particularly interested and have the knowledge to help solve more difficult problems by searching for that tag. The use of the tag would exclude the thread from appearing in the 'Unresolved Help Requests'.
- 'No BA needed' simply to exclude it from appearing (this is the one I would use for the 'Urban Myths' thread for example).
Change the emails (sent out to members reminding them to set a best answer) to include details on the new option of setting the tag to 'unsolved' if they can't find an appropriate best answer to set/need further help. Also please include a valid link to the thread as I think this is an issue atm.
So this should be a fairly simple solution to implement and a needed one I feel.
As always comments and support welcomed
As I mentioned in another forum section, I propose an international goodybag... where you get text bundles for sending texts abroad. Basically like your fiver bundle you have now but one that enables you to text abroad. Perhaps one with calls too though a text one would be better for me!!
No other networks offer this (as far as I'm aware) and giffgaff is already one of (if not the) cheapest networks to text abroad so this could be a big seller.