I'd like to see a widget added to the existing Android MyGiffGaff app that could be pinned to the home screen of my smartphone and would give me a quick at a glance view of my usage, without having to open the app specifically.
Ideally it would be resizeable, or have several size settings so it could be as small as one grid on my homescreen, or a little bigger if I have a little more real estate available. I've mocked up an example using graphics from the existing app as to how this could look.
I know that Apple is introducing widget functionality in it's upcoming iOS8, so perhaps this could be incorporated in to the iOS app ready for the new release also.
Hello giffgaffers
It's been suggested that this is raised as a formal idea to get a sense of the strength of feeling around this possible solution to an issue created following the latest site upgrade:
"Recurring Goodybags
- Members who activate a SIM with a Goodybag purchase (via credit/debit card) will now have auto-recurring switched on by default."
A number of members feel this isn't the giffgaff way of doing business. We prefer to set a higher benchmark and let members make an informed choice, rather than accidentally buy something they didn't actually want.
So, my idea is that new members get to make a proactive choice and have to tick one of two boxes, (rather than giffgaff assuming they want the same bundled product every month).
- Tick this box to choose this goodybag/gigabag for one month only
OR
- Tick this box to recur this goodybag/gigabag every month until further notice
That way members can get the best customer experience and convenience, without feeling conned into something they didn't want to do.
What do you think, should we:
"LET THE MEMBERS DECIDE?"
Based on feedback from @nate37 - it's also important to support the tick box choices with some wording to make it clear that whatever option is chosen is not permanent and can be easily changed at a later date 
And that if possible a link to the Knowledge Base article on recurring goodybags would also be useful too
Thanks for the great idea, and the fantastic support.
In light of the discussion opened up by stevie_sg in relation to disabilities, I propose that the Simcard activation code be imprinted in braille to assist those visually impaired.
Braille is not only used by the totally blind, but also those who suffer from partial blindness or other sight issues.
It seems common sense to me to have the number printed as it is now (though darker font would be better 
) and in braille.
A similar point was raised by mwhapples way back in March 2012 that is up for "Future Review", but that concerns sending the activation code via email so that it can be read by screenreaders.
This is suggesting having the ability to "see" it direct from the card or a section of the packaging having the activation code embossed in braille on a tear off section (this bit added thanks to brulaw - as it would seem an easier solution to print on paper / card rather than plastic ) - Thankyou Bruce!!!
Second (and last) edit - there will be no more
As a result of cim's input and thoughts, the additional text is now added: Thankyou cim
Not sure the logistics or costs of this but perhaps a braille printed label or insert could be added on request when a SIM is sent out - and maybe printed in larger characters at the same time for both OCR and increased legibility for those with vision impairment
Thanks for reading, and hopefully any support offered for this will go a long way to improving Member Experience, which is the aim of Stevie's thread
Yesterday I was doing quiz 3/5 on the bronze badge. I had to keep referring to the pricing index to make sure I had the correct answers.
Today I though well why can't I just type in the name of the country I want and up would pop the correct pricing.
How many of you could be sure what prices would apply for Turkey or Australia they both are often quoted wrongly.
I'm not too bad on my Geography but what if you make a mistake on who's in the eu and who's not, that could be costly.
As I say it seems simple to me hopefully you'll all like and support the idea and it might even be simple to be implemented
Oldyorkie had a very good comment that can add much more to my basic idea
"Have you considered that It could even be expanded to a case of selecting your required country from a dropbox and the current prices being shown as soon as your choice is made?
Would save typing the name of the country out if it was already there in alphabet form."
This also has the added benefit of helping those of us who can't spell the country in the first place
Background:
Recently giffgaff have introduced listing 'Unresolved Help Requests' when accessing the help forum. This is a really useful feature and should improve members being able to find their own Help question and also remind them to mark a 'Best Answer'.
Problem
However there are some threads that are simply not appropriate to set a 'Best Answer' because either none was given (remains unsolved) or the type of thread isn't one that needs a best answer.
Solution
After further discussion on how to easily resolve this (and get rid of the threads showing) I came up with the idea of using tags on the thread's opening post which could then be expanded into a more automated solution (see here on the original contribute thread http://community.giffgaff.com/t5/Contribute/Idea-N
- 'unsolved' and 'Unsolved' - this would mean the thread is still unresolved and this could prompt further responses from members that are particularly interested and have the knowledge to help solve more difficult problems by searching for that tag. The use of the tag would exclude the thread from appearing in the 'Unresolved Help Requests'.
- 'No BA needed' simply to exclude it from appearing (this is the one I would use for the 'Urban Myths' thread for example).
Change the emails (sent out to members reminding them to set a best answer) to include details on the new option of setting the tag to 'unsolved' if they can't find an appropriate best answer to set/need further help. Also please include a valid link to the thread as I think this is an issue atm.
So this should be a fairly simple solution to implement and a needed one I feel.
As always comments and support welcomed
