Archive: Ideas

After seeing this Idea I've come up with a little solution to many peoples problems.   Buying a phone currently requires you use a credit/debit card, where the shipping and billing address are the same, and it must not be a business address (even though some businesses have flats above them too).   What would be good is if you can use credit to purchase a phone.   So you can top-up like normal, say, £100, and then buy a phone.   Or, take your Payback as Credit, then spend it on a phone.   Like this idea? Click the Kudo button! ... View more

I'd like to see a widget added to the existing Android MyGiffGaff app that could be pinned to the home screen of my smartphone and would give me a quick at a glance view of my usage, without having to open the app specifically.   Ideally it would be resizeable, or have several size settings so it could be as small as one grid on my homescreen, or a little bigger if I have a little more real estate available. I've mocked up an example using graphics from the existing app as to how this could look.   I know that Apple is introducing widget functionality in it's upcoming iOS8, so perhaps this could be incorporated in to the iOS app ready for the new release also.       ... View more

This idea is to enable member's who have reported their SIM as lost/stolen to do a SIM swap.   Currently if a member reports their SIM as lost/stolen they must wait for the replacement SIM and they cannot do a SIM swap.   In some cases the replacement SIMs are very late to arrive and some are even lost in the post.  It would be very convenient and more helpful if instead of having to wait for the official replacement SIM they could do a SIM swap with an unactivated SIM (either one they have lying around or one freshly ordered).    This idea goes hand in hand with http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Bar-my-phone-option/idi-p/9611764 ... View more

As I mentioned in another forum section, I propose an international goodybag... where you get text bundles for sending texts abroad.  Basically like your fiver bundle you have now but one that enables you to text abroad.  Perhaps one with calls too though a text one would be better for me!! No other networks offer this (as far as I'm aware) and giffgaff is already one of (if not the) cheapest networks to text abroad so this could be a big seller.   ... View more

With the new £10 GB looming i think we need a new USSD Short code for finding an up to date figure for monthly data usage or remaining data usage in current GB.   Hope this is helpful to some peeps (Especially those who dont have access to specialized Apps to help monitor their data usage) ... View more

currently if you are just a payg customer you only get 3g data as standard.  The only way of getting 4g on payg is to buy a 4g bag and then afterwards if your using credit for data you continue to get 4g unless you buy a 3g bag then it reverts back to 3g by default.  So my idea is simply make it that if the member has a 4g device that when they activate there new GG sim using credit for data gives them 4g by default.  After all gg's data is very expensive to use on payg so it's only fair that members get there money's worth!  Your comments and suggestions are welcome and don't forget to kudos the idea if you want to see it happen!  Thanks for reading  :) ... View more

Hi all,   There have been recent complaints about the lack of moderation overnight on the forum, and while I don’t agree that employing someone overnight just to remove details etc., I feel this idea would work, and would be a lot cheaper too.   The proposal:   When a post gets over  10 1 reports in a certain period of time, the reported post  automatically gets moved within the hours of 11pm and 8am for review, this could be moved to a ‘quarantine’ board where the post is no longer public, but is flagged to the educators 2 when this happens a notification is sent to the original poster that the post will be reviewed at 8am in the morning, and depending on the nature of the post, will either return, or be removed.       What will this solve?   Abuse on the forum overnight (spam, racist content, or whatever users may post) Quick removal of posts with personal details for them to be edited in the morning Shows care, stopping members from moaning about not enough measures taken Gives users peace of mind – knowing their content has been removed and will be looked at. Saves educators such as Hazel22 (and the rest of the team) from getting up at 3am to remove it. Prevents serious spam attacks to the forum Arguments from who should be allowed to edit posts and move posts. How will this work?   When several users report a post as inappropriate at the times of 11pm until 8am via the ‘report inappropriate content’ link (see above for image) the post is moved automatically and a notification is sent Abuse – This could easily be abused, but from my understanding the system reports one report per user? So the abuse isn’t there, because only one report from one user will count, not ten reports from one user.   Sounds too complex?   Yes, but from my understanding the basic functionality is there, when you get a new rank, you get an email, Lithium (forum software) triggers this, it’s automated. So the same feature could be applied here. The report inappropriate content links are there, the hidden moderation panel is there where the posts can be submitted for review, it just requires lithium to embed the automation part where posts can be moved automatically.   Thank you for reading this idea, I hope together we can all make this community stronger!   1 – I have chosen ten reports as I find that there are often much more users on at this time, but this could be monitored, and be changed so it could be more or less. 2 -  I think this exists already, as in the reports process posts are moved to this area for no one else to see.    Pssstt... Want to improve giffgaff further?   Don't forget to tell giffgaff what ideas you like best: http://community.giffgaff.com/t5/News-Announcements/Take-action-to-improve-giffgaff-Ideas-4-3-14/m-p/12099934/            ... View more

Another simple idea I've been thinking about is keeping the 500 minutes on the £10 goodybag.  At the moment everyone who is on giffgaff before March 31st will get 500 minutes if they ever buy this goodybag just because they joined GG before the promotion ends.  Common perception of this offer is you need to have brought this goodybag during the promotion period to be eligible for the 500 minute offer, but this is incorrect, you only need to have an active account before the offer ends.  So that means already over a million giffgaffers have this choice already so think what will happen when people who join after March 31st only get 250 minutes whilst others are getting double them for the same price!   Now I know it was a special offer but I can just see trouble ahead for giffgaff and all the members that provide there time in the help forum when this offer stops and people want to know why there mate gets twice the amount of minutes for the same price.  Also I believe the £10 goodybag is pretty much unbeatable in the current payg market so attracts a lot of new customers for giffgaff.  If it only had 250 mins, well not so attractive! So over to you? ... View more

If you have unused data from one month, it rolls Over to the next month and adds to your new data for that month. After that month it expires and the excess data from that month rolls over. ... View more

Simple ideas come at the most strange moments as I sit waiting for my new fangled waxing device to work it hit me. Yesterday I was doing quiz 3/5 on the bronze badge. I had to keep referring to the pricing index to make sure I had the correct answers. Today I though well why can't I just type in the name of the country I want and up would pop the correct pricing. How many of you could be sure what prices would apply for Turkey or Australia they both are often quoted wrongly. I'm not too bad on my Geography but what if you make a mistake on who's in the eu and who's not, that could be costly. As I say it seems simple to me hopefully you'll all like and support the idea and it might even be simple to be implemented :D Oldyorkie had a very good comment that can add much more to my basic idea "Have you considered that It could even be expanded to a case of selecting your required country from a dropbox and the current prices being shown as soon as your choice is made? Would save typing the name of the country out if it was already there in alphabet form." This also has the added benefit of helping those of us who can't spell the country in the first place :D ... View more

In light of the discussion opened up by stevie_sg in relation to disabilities, I propose that the Simcard activation code be imprinted in braille to assist those visually impaired. Braille is not only used by the totally blind, but also those who suffer from partial blindness or other sight issues.   It seems common sense to me to have the number printed as it is now (though darker font would be better :P) and in braille.   A similar point was raised by mwhapples way back in March 2012 that is up for "Future Review", but that concerns sending the activation code via email so that it can be read by screenreaders.   This is suggesting having the ability to "see" it direct from the card or a section of the packaging having the activation code embossed in braille on a tear off section (this bit added thanks to brulaw - as it would seem an easier solution to print on paper / card rather than plastic :) ) - Thankyou Bruce!!!   Second (and last) edit - there will be no more :) As a result of cim's input and thoughts, the additional text is now added: Thankyou cim :) Not sure the logistics or costs of this but perhaps a braille printed label or insert could be added on request when a SIM is sent out - and maybe printed in larger characters at the same time for both OCR and increased legibility for those with vision impairment   Thanks for reading, and hopefully any support offered for this will go a long way to improving Member Experience, which is the aim of Stevie's thread :) ... View more

Many new members are desperate to active and use the new sim they have. However in their haste they don't check the full details about activation and how long it takes. Saying that its not immediately obvious that it can take upto 24 hours. So after waiting 30 minutes and 1 second they are off to the forum, fb page, twitter and asking an agent as to why the sim isn't activated, quoting it says "30 minutes on the page " At this point if I see them I try to link them to this kb article http://community.giffgaff.com/t5/Join-Considering-giffgaff/How-long-does-my-SIM-take-to-be-activated/ta-p/3488627 Which makes it clear that 30 minutes isn't an absolute time. Having this link would be sensible I feel. Further to having that link available I would like to see a visible activation bar / widget ( suggested from the members in the listening thread) so that they can see where they are in relation to full activation. With at the end it bursting into a beautiful pink message saying 0798547363 is your number welcome to giffgaff ( well you know what I mean maybe not quite so exuberant ) This should reduce the burden on the agents and the complaints I see on the fb page on twitter and on forum. Possibly also allow a link to a direct agent question ( no messing with subsections ) once 24 is up to have a activation checked. As usual I have no idea how technically feasible the idea is but hopefully its not impossible and wouldn't be costly to instigate. ... View more

I know this idea been posted before HOWEVER this idea spelled out how to make it work. You dial 43430 You press: 1 - For credit 2 - For goodybag 3 - For gigabag Then you press: 1 - To pay by airtime credit (or redeem a voucher if just buying credit) 2 - To pay by a credit/debit card (only if you previously purchased the bag online) Then you get asked to press: 1 - For "Yes I have a Blackberry" 2 - For "No I do not have a blackberry" Then you press (option depends on which bag you are buying²): 1 - For "£5 Hokey Cokey"/"£5 gigabag" 2 - For "£7.50 goodybag"/"£7.50 gigabag" 3 - For "£10 goodybag" 4 - For "£12 goodybag" 5 - For "£15 goodybag" 6 - For "£18 goodybag" Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card. Bingo you then receive a text message confirming purchase of said bag. ² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on. ... View more

online account statements   this would benefit alot of us ,we would like to know who we talk to the most, what we use our services on. phone calls, texts, and internet   just a simple statement at the end of each month telling us who we have text,called and what we've used our internet on   because it will all be online it shouldn't cost a thing as theres no paper so its no extra cost.   i have at times looked at my balance on my account and have had missing minutes and texts any i would like to find out where they have gone, ive had people text and call me who i dont even know. people who i dont speak to. this statement would be also good for parents to keep an eye on their childrens usage. what do you guys think post your comments below suggest more ideas. Other networks offer this service  ... View more

How about giffgaff making it easier for us PayPal payback choosers by making it a one off selection. To do this you go to the payback widget, choose the PayPal option, enter your PayPal email address, then finally click the "remember this email" option. Then once every 6 months giffgaff email/text you saying: Hi (giffgaff username), You have chosen PayPal as your preferred payback method. We have the following email address on record (email address). If this address is still valid then you can ignore this email. If not please go to (payback widget address) to update it. Many thanks, giffgaff. HOWEVER if you earn less than £10 giffgaff contact you to choose either credit or charity. ... View more

At carphonewarehouse you can do payg upgrade EE tmobile orange vodafone others allows their members to upgrade So my idea is Giffgaff should allow us to do payg upgrade with carphonewarehouse or giffgaff it's self (like 20% off on selected phones basic ones mostly) ... View more

  Hi everyone. Was thinking maybe we should or could have Giffgaff freebies section Plenty of us get or have unwanted items Of all descriptions Or at times we need something. As we're a awesome community maybe we could help each other out  ? Maybe even a little donation to our gg charities once you receive your freebie (optional) Could be a great asset to the community Anything could be included subject to giffgaffs approval An old phone or a spare part . how many times when we upgrade to new phones or tech /games system and all the kits either binned or stuck in the cupboards. Pass it on and make someone else happy What do you think ? We could have local pick ups or posted to be arranged with recipient of the freebie posted in of topic discussion originally   *****************************************   For clarity added information.    I understand there are other sites to recycle your unwanted item. But my idea is not to show people were to give the items away but to offer them within our community . Example. I may not be bothered to search out my stuff and use  sites as you mention.. But if see a giffgaff community member who needs an item I may be more inclined to donate it too them. ... View more

OK this idea is very simple. Having just helped someone on the help forum who didn't know that to get there 4g data working they had to turn there data of and back on again. I propose that everyone who buys a 4G goodybag for the first time, gets sent a text message saying something along the lines of:   Wahoo! you've just bought a 4G goodybag! Just so you know, it can take up to 24 hours for the data to come live. You will also need to turn your data off and back on again before it kicks in. Then you will be able to enjoy all the benefits of 4G   Obviously the text of this message needs finessing, but the basic idea would save a lot of frustration for those who haven't read all the information before they purchase the 4G goodybag (I'm sure many don't).   Please support (kudo) this idea if you think its worthwhile. ... View more

Idea Hi everyone, if your a regular poster here you will know about one our of every 15 questions (rough guess) is "setup Tethering" or "I'v been banned" or some other question relating to tethering using goodybags.   While we all know this isnt allowed unless your on a gigabag giffgaff is already starting to get some bad press about being banned with unlimited isnt unlimited simply because they haven't read the terms and conditions or the goodybag information etc.   So my solution.   Internet via giffgaff goes through a APN (Access Point Name) = giffgaff.com   So if we can get giffgaff to create a second APN maybe something like = tethering   We can charge access via this new APN at standard rates regardless if the user has a goodybag or not, allowing for tethering use while having a active goodybag hence not limiting the customer to one service at a time or forcing them to use another device.   I think this should definately be technically possible and should solve the 'Not allowed" constantly being conveyed to goodybag customers.   Kudos the Idea if you like it and giffgaff may look at it  ... View more