It's been suggested that this is raised as a formal idea to get a sense of the strength of feeling around this possible solution to an issue created following the latest site upgrade:
A number of members feel this isn't the giffgaff way of doing business. We prefer to set a higher benchmark and let members make an informed choice, rather than accidentally buy something they didn't actually want.
So, my idea is that new members get to make a proactive choice and have to tick one of two boxes, (rather than giffgaff assuming they want the same bundled product every month).
- Tick this box to choose this goodybag/gigabag for one month only
- Tick this box to recur this goodybag/gigabag every month until further notice
That way members can get the best customer experience and convenience, without feeling conned into something they didn't want to do.
What do you think, should we:
"LET THE MEMBERS DECIDE?"
Based on feedback from @nate37 - it's also important to support the tick box choices with some wording to make it clear that whatever option is chosen is not permanent and can be easily changed at a later date
And that if possible a link to the Knowledge Base article on recurring goodybags would also be useful too
I'd like to see a widget added to the existing Android MyGiffGaff app that could be pinned to the home screen of my smartphone and would give me a quick at a glance view of my usage, without having to open the app specifically.
Ideally it would be resizeable, or have several size settings so it could be as small as one grid on my homescreen, or a little bigger if I have a little more real estate available. I've mocked up an example using graphics from the existing app as to how this could look.
I know that Apple is introducing widget functionality in it's upcoming iOS8, so perhaps this could be incorporated in to the iOS app ready for the new release also.
currently if you are just a payg customer you only get 3g data as standard.
The only way of getting 4g on payg is to buy a 4g bag and then afterwards if your using credit for data you continue to get 4g unless you buy a 3g bag then it reverts back to 3g by default.
So my idea is simply make it that if the member has a 4g device that when they activate there new GG sim using credit for data gives them 4g by default.
After all gg's data is very expensive to use on payg so it's only fair that members get there money's worth!
Your comments and suggestions are welcome and don't forget to kudos the idea if you want to see it happen!
Thanks for reading
This idea is to enable member's who have reported their SIM as lost/stolen to do a SIM swap.
Currently if a member reports their SIM as lost/stolen they must wait for the replacement SIM and they cannot do a SIM swap.
In some cases the replacement SIMs are very late to arrive and some are even lost in the post. It would be very convenient and more helpful if instead of having to wait for the official replacement SIM they could do a SIM swap with an unactivated SIM (either one they have lying around or one freshly ordered).
This idea goes hand in hand with http://community.giffgaff.com/t5/Submit-Great-giff
online account statements
this would benefit alot of us ,we would like to know who we talk to the most, what we use our services on. phone calls, texts, and internet
just a simple statement at the end of each month telling us who we have text,called and what we've used our internet on
because it will all be online it shouldn't cost a thing as theres no paper so its no extra cost.
i have at times looked at my balance on my account and have had missing minutes and texts any i would like to find out where they have gone, ive had people text and call me who i dont even know. people who i dont speak to. this statement would be also good for parents to keep an eye on their childrens usage. what do you guys think post your comments below suggest more ideas. Other networks offer this service
Another simple idea I've been thinking about is keeping the 500 minutes on the £10 goodybag.
At the moment everyone who is on giffgaff before March 31st will get 500 minutes if they ever buy this goodybag just because they joined GG before the promotion ends.
Common perception of this offer is you need to have brought this goodybag during the promotion period to be eligible for the 500 minute offer, but this is incorrect, you only need to have an active account before the offer ends.
So that means already over a million giffgaffers have this choice already so think what will happen when people who join after March 31st only get 250 minutes whilst others are getting double them for the same price!
Now I know it was a special offer but I can just see trouble ahead for giffgaff and all the members that provide there time in the help forum when this offer stops and people want to know why there mate gets twice the amount of minutes for the same price.
Also I believe the £10 goodybag is pretty much unbeatable in the current payg market so attracts a lot of new customers for giffgaff.
If it only had 250 mins, well not so attractive!
So over to you?
I know this idea been posted before HOWEVER this idea spelled out how to make it work.
You dial 43430
1 - For credit
2 - For goodybag
3 - For gigabag
Then you press:
1 - To pay by airtime credit (or redeem a voucher if just buying credit)
2 - To pay by a credit/debit card (only if you previously purchased the bag online)
Then you get asked to press:
1 - For "Yes I have a Blackberry"
2 - For "No I do not have a blackberry"
Then you press (option depends on which bag you are buying²):
1 - For "£5 Hokey Cokey"/"£5 gigabag"
2 - For "£7.50 goodybag"/"£7.50 gigabag"
3 - For "£10 goodybag"
4 - For "£12 goodybag"
5 - For "£15 goodybag"
6 - For "£18 goodybag"
Then if you are paying by card you are then asked to enter the 3 digit security code of the stored credit/debit card.
Bingo you then receive a text message confirming purchase of said bag.
² = If answered yes to owning a Blackberry then bags would be correct price for goodybag + BB add on.
With the new £10 GB looming i think we need a new USSD Short code for finding an up to date figure for monthly data usage or remaining data usage in current GB.
Hope this is helpful to some peeps (Especially those who dont have access to specialized Apps to help monitor their data usage)
As I mentioned in another forum section, I propose an international goodybag... where you get text bundles for sending texts abroad. Basically like your fiver bundle you have now but one that enables you to text abroad. Perhaps one with calls too though a text one would be better for me!!
No other networks offer this (as far as I'm aware) and giffgaff is already one of (if not the) cheapest networks to text abroad so this could be a big seller.
In light of the discussion opened up by stevie_sg in relation to disabilities, I propose that the Simcard activation code be imprinted in braille to assist those visually impaired.
Braille is not only used by the totally blind, but also those who suffer from partial blindness or other sight issues.
It seems common sense to me to have the number printed as it is now (though darker font would be better ) and in braille.
A similar point was raised by mwhapples way back in March 2012 that is up for "Future Review", but that concerns sending the activation code via email so that it can be read by screenreaders.
This is suggesting having the ability to "see" it direct from the card or a section of the packaging having the activation code embossed in braille on a tear off section (this bit added thanks to brulaw - as it would seem an easier solution to print on paper / card rather than plastic ) - Thankyou Bruce!!!
Second (and last) edit - there will be no more
As a result of cim's input and thoughts, the additional text is now added: Thankyou cim
Not sure the logistics or costs of this but perhaps a braille printed label or insert could be added on request when a SIM is sent out - and maybe printed in larger characters at the same time for both OCR and increased legibility for those with vision impairment
Thanks for reading, and hopefully any support offered for this will go a long way to improving Member Experience, which is the aim of Stevie's thread
OK this idea is very simple.
Having just helped someone on the help forum who didn't know that to get there 4g data working they had to turn there data of and back on again. I propose that everyone who buys a 4G goodybag for the first time, gets sent a text message saying something along the lines of:
Wahoo! you've just bought a 4G goodybag!
Just so you know, it can take up to 24 hours for the data to come live.
You will also need to turn your data off and back on again before it kicks in.
Then you will be able to enjoy all the benefits of 4G
Obviously the text of this message needs finessing, but the basic idea would save a lot of frustration for those who haven't read all the information before they purchase the 4G goodybag (I'm sure many don't).
Please support (kudo) this idea if you think its worthwhile.
There have been recent complaints about the lack of moderation overnight on the forum, and while I don’t agree that employing someone overnight just to remove details etc., I feel this idea would work, and would be a lot cheaper too.
When a post gets over 101 reports in a certain period of time, the reported post automatically gets moved within the hours of 11pm and 8am for review, this could be moved to a ‘quarantine’ board where the post is no longer public, but is flagged to the educators2 when this happens a notification is sent to the original poster that the post will be reviewed at 8am in the morning, and depending on the nature of the post, will either return, or be removed.
What will this solve?
How will this work?
When several users report a post as inappropriate at the times of 11pm until 8am via the ‘report inappropriate content’ link (see above for image) the post is moved automatically and a notification is sent
Abuse – This could easily be abused, but from my understanding the system reports one report per user? So the abuse isn’t there, because only one report from one user will count, not ten reports from one user.
Sounds too complex?
Yes, but from my understanding the basic functionality is there, when you get a new rank, you get an email, Lithium (forum software) triggers this, it’s automated. So the same feature could be applied here. The report inappropriate content links are there, the hidden moderation panel is there where the posts can be submitted for review, it just requires lithium to embed the automation part where posts can be moved automatically.
Thank you for reading this idea, I hope together we can all make this community stronger!
1 – I have chosen ten reports as I find that there are often much more users on at this time, but this could be monitored, and be changed so it could be more or less.
2- I think this exists already, as in the reports process posts are moved to this area for no one else to see.
Pssstt... Want to improve giffgaff further?
Don't forget to tell giffgaff what ideas you like best: http://community.giffgaff.com/t5/News-Announcement
Wouldn't it be easier for giffgaff and better for the users if giffgaff automatically generated a PDF and emailed it to you when you report your phone and your sim as lost and stolen. Would presumably save the agents time. Should be simple for them to set up. The person would then just need to forward it to their insurer. As long as it has a clear line at the start "we noticed you reported your phone/sim as lost/stolen so thought we would forward you this letter just in case you need it to forward to your insurer" then it would be clear to anyone who didn't want it or didn't know about it.
Was thinking maybe we should or could have Giffgaff freebies section
Plenty of us get or have unwanted items
Of all descriptions
Or at times we need something.
As we're a awesome community maybe we could help each other out ?
Maybe even a little donation to our gg charities once you receive your freebie (optional)
Could be a great asset to the community
Anything could be included subject to giffgaffs approval
An old phone or a spare part .
how many times when we upgrade to new phones or tech /games system and all the kits either binned or stuck in the cupboards.
Pass it on and make someone else happy
What do you think ?
We could have local pick ups or posted to be arranged with recipient of the freebie
posted in of topic discussion originally
For clarity added information.
I understand there are other sites to recycle your unwanted item. But my idea is not to show people were to give the items away but to offer them within our community . Example. I may not be bothered to search out my stuff and use sites as you mention.. But if see a giffgaff community member who needs an item I may be more inclined to donate it too them.
This idea as suggested by @n4tz got me thinking that this whole offer and the way giffgaff have gone about it is all wrong!
To anyone that doesn't know the offer is for some members that have been selected will get 1000 payback points for each activation they get in the month of March instead of the normal 500 points we get.
Now I understand that there will be reasons why giffgaff have decided to use only certain members but I think this offer totally goes against what giffgaff stands for and is separating members as some are getting 100% more for the same thing which is unfair to any members not selected!
So a simple one really..... Please try and work fast and make this offer open to everybody and start it again for these members.
Surely it's a win win idea one for giffgaff as they'll get more new custom and two all members will be happy they've been given the same opportunity as the others to take advantage of this great offer!
Right thanks for reading my idea and I welcome your feedback and comments and don't forget if you want to support this idea and see it happen then click the orange kudos!