Just came on here to search for & give Kudos to any suggestions for this - the only thread I found was back in March when the feature was unknown & wasn't picked up - currently only available to o2 pay monthly , but this feature would go down a storm with GG users. I have been testing it today & have to say (in agreement with a very good Android app review) that it does seem to work better on higher end phones (could not call on my SG mini, but on the SG note it works perfectly). This may be the thing that brought me back to GG after the data charging fiasco. link to o2 page for those interested: http://www.o2.co.uk/tugo/want-it A couple of media links: http://www.bbc.co.uk/news/technology-21623810 http://www.gizmodo.co.uk/2013/03/o2s-tu-go-app/ http://www.mobilemadesimple.co.uk/tugo-the-low-down-on-o2s-latest-app/ Vodafone users looking jealous! http://forum.vodafone.co.uk/t5/Chill-lounge/Tu-Go/td-p/1367196 Please can you seriously consider this one? This plus the improved £10 GB could make me consider trying GG again.
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Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.
As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:
"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM."
The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.
I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path
I want to: Action
Move my number to a new SIM
Starts SIM swap procedure
Activate a replacement SIM
Explanation before starting SIM activation
Activate an extra SIM for another phone/device
Instructions to activate SIM on a new account
Change my number whilst keeping the same account
Instructions to change number via agents
Have an additional SIM on the same number
Explain this is not possible and give alternatives
Better overall member experience
Reduction in erroneous SIM activations, therefore reduction in cancellation requests
Reduction in Help & Support and agent questions relating to SIM activations
If you would like to see this idea implemented, please support it by clicking the button at the top-left of the idea
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Hello all, As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service. Well as giffgaff is know as the 'affordable' network I belive that it should be implemented free or at very very little extra cost. The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network. Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)
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The idea: A dedicated giffgaff 4G ‘news and updates’ page, perhaps www.giffgaff.com/4g similar to www.tescomobile.com/4g and the other networks who have had, for several months, a page dedicated to the benefits of 4G and details of a likely timeframe. A way of registering for e-mail updates would also be fantastic. Why: There is huge interest in 4G from quite a significant number of users, myself included, who would like reliable updates on the giffgaff 4G situation, yet there is no recent official communication regarding 4G from giffgaff. Searching the giffgaff website for this information yields a lot of member opinion/speculation. A wider Google-search just yields an article from November 2012 featuring Gregg Baker’s (of giffgaff) comments, but this is very out of date, and again contains no specifics. This leaves those of us wanting 4G ASAP in a state of limbo. Should we continue to wait for official communication on likely timeframes, or should we defect to one of the mainstream networks? An official giffgaff 4G news/updates page would at least give some certainty to the situation.
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A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened :( If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't! This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed ;)
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As there is bound to be a new iPhone in a years time(1) and in the future there may also be yet smaller SIMs than the coming nano SIM(2) or maybe something totally groundbreaking and new that networks need to know about(3), I think it may be time that giffgaff get's hold of Apple and requests to be updated about coming features of product releases before the product announcement so their customers are not to be left potentially for months without required items to use their device (like the nano SIMs(4) and instead can have what they need as soon as shipping happens. I thought of this as the latest blog post(4) stated the following: "since we do not have a direct relationship with Apple, we have been acting on assumptions and rumours like everyone else until yesterday" Basically saying that Apple do not tell giffgaff about features which will be in the latest devices (probably because they don't sell iDevices). This is also occuring with other companies (not just mobile netorks) and they too do not find out about new features which could have a bad affect on their business (in giffgaff's case: lose of many customers, less people suggesting the network and looking bad to others not being upto speed with technology) Now, I appreciate this may not be very easy to do as "giffgaff don't sell iPhones and Apple won't benefit so they don't bother to tell them etc..." or what ever the reason is but maybe giffgaff could come up with some other arrangment with Apple. Maybe one of the following just for example: Agree with Apple on how many devices on the network are the latest version so Apple know that giffgaff will be helping them grow and it would be benefitial to tell them of latest features which could affect them
Agree with Apple that O2 can tell them as they are an MVNO
Pay a small fee to get info (maybe not the best but possibility as giffgaff would then be prepared) giffgaff could sell the iPhone 5 and future versions as they are likely to sell and as I have been told, Apple only care about those who sell it so this could be easier e tc, etc, there are dozens of things that potentially giffgaff could agree with Apple on so they benefit on information when it's announced to big companies, just like other networks and make sure that they keep it all secret.
Why do this?
As we know, giffgaff are going to take a couple of months to get the nano SIMs needed (evidently too late for the release of the iPhone 5) but if they got told in advance (say when the other networks found out) next time then maybe they would be ready with the necesary technology for these devices and save losing customers and not benefit from the millions of devices to be bought which could use giffgaff. It's clear that this major phone release was missed by giffgaff (not having SIMs needed) but next year or the year after when the next breakthrough, network dependent, technology is brought to a phone giffgaff need to be ready (so they can benefit from keeping customers and gsining more!) and will know just like the other networks. Also, after the release and people have chosen wheher to go to another network who provides nano SIMs, giffgaf could show stats of how much (or maybe little they lost (although would be pointless in that case)) they lost by being kept in the dark to Apple to help them maybe be recognised and be updated from them to save them next time! EDIT: As some comments have mentioned, having a relationship with Apple could also lead to:
Having asigned giffgaff internet profile on iPhone Possibly hot spot tethering Possibly visual voicemail having the name giffgaff at the top of the iPhone instead of O2 UK voicemail button could work Cheers, Jamie Please support by clicking the gold star :) (1),(2),(3),(4) within spoiler (1)iPhone 6? (2)diddy SIM or picco SIM? (3)injected SIMs or network run trackers/identities? (who knows with Apple!) (4)read the latest blof post for information regarding nano SIMs taking a few months to come here: http://community.giffgaff.com/t5/Blog/giffgaff-nano-SIM-update/ba-p/5953002 Great news that this is now an implemented part of giffgaff for all of us! Thank you for the continuous support and feedback on this idea, it has been great and overall has had a great end result!
[Edited: Resolved HTML issue]
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Hi guys, As giffgaff once discovered, the iPhone holds the top three spots as the most used mobile phone on giffgaff. News in the last few months rumours about the next iPhone (bound to become high in the leader boards for giffgaff like its brothers) and it may possibly have a nano sim on board which is considerable smaller than an ordinary sim. The link below shows about the possibility of Apple using nano sims: http://www.idownloadblog.com/2012/06/01/apple-nano-sim-accepted-etsi/ So, if Apple really do have nano sims coming to their device supposedly due for the Autumn and it sure to be a big hitter for giffgaff users giffgaff may need to take the risk and buy some in ready for the release. Why do this you may say? Well, nano sims are being made already and being bought by some European countries, shown in the below link: http://www.idownloadblog.com/2012/07/16/european-carriers-iphone/ Now your next question is going to be along the lines of "why can't you just cut them down like the micro sims were?", well it's not that simple. Nano sims are both smaller and thinners, this means they can't just be put in a cutter and cut down! http://www.kompyuteran.com/2011/11/do-not-use-sim-cutter-to-have-a-nano-sim/ With nano sims a possibility for the next iPhone (bound to be as successful as its brothers) and non existent at GiffGaff yet, this could result in many hundreds if not thousands of lost members as they won't be able to use GiffGaff on their next iPhone. You may say "GiffGaff have just started doing microsims so they're not going to do nano ones anytime soon", that is true but when a large amount of members possibly leaving the network due to the possible sim change it is something which needs doing to keep members from leaving. Thank you, Jamie (think_of_tomoro)
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Queuing goodybags is one of the unique selling points of GiffGaff, recurring goodybags are not a USP (in fact they are basically one month rolling contracts which most network do). There is no technical reason that make queuing and recurring goodybags incompatible. So there should be no reason to remove them.
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My idea is to allow free giffgaff to giffgaff calls regardless of if you have topped up your phone with a credit card or if you have topped it up with pre existing credit or previous payback. I currently purchase my goodybags from my existing credit which is from my payback. However i recently noticed that my free giffgaff to giffgaff has expired presumably because i havent topped up using my own money, even though i purchase a new goodybag with my credit every month . I beleive that this shouldnt happen and free giffgaff to giffgaff should be allowed regardless of what you top up your phone with.. This has put me off using the community and helpng others because my payback is almost irrelivant because the majority of my friends are on giffgaff and instead of receiving this potential unlimited contact with them in having to use up my goodybag allowences.
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This is more of a suggestion than an idea, but I believe that newbies ought to be informed that they do not have to buy a goodybag when activating their sim. Too many newbies think that they must buy a goodybag, often paying for something they don't actually want/need. Therefore, on the top up screen for sim activation; why not have a simple message readin along the lines of "You don't need to buy a goodybag upon activation; standard PAYG charges will apply if no goodybag is purchased" Such a suggestion would reduce confusion among newbies wondering where their top up credit has gone; not realising that it was used to buy the goodybag. Please click on the arrow if you like the idea, 10 or more kudos please. Please give feedback too. Apologies in advance if such a suggestion has already been made.
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Would it be possible to have an option to set the goodybag to auto renew at the end of the billing month, or the system texts you to confirm if you want to renew ("reply YES to confirm") and then charges another £10/£35 etc for the next month? At least this way it emulates pay monthly services but when you decide you don't want it you can just let it expire.
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I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen. Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag. For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag. My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
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Hi, My partner works for the police. He told me that phone companies charge for them to ping (locate) phones at various levels. As a result often phones as located within a 5 mile radius whereas if there was no charge then they could locate someone exactly where they are and potentially save lives! It seems a very sad state of affairs that someone may be at risk or danger and a phone company is charging the police to find them and therefore limiting how they do this best. Surely the law should override this but it doesn't. It seems that money takes precedence over the safety of the public whether they be at risk themselves or a criminal is potentially putting them at risk. I think it would be great for Giffgaff to be a forerunner in saying to the police yes we can help and we won't charge you, it would give the company even greater kudos than I think it already has. Let me know your thoughts! Lisa
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My giffgaff is the heart of a users profile, the hub of information and details about that single user and every member has a unique 'my giffgaff' page. As 'My giffgaff' is the place people will start out to redirect to other personal options such as topping up, finding community details and looking at payback, it's important this page is created as a useable, informative and easy to use hub to every single individual user. The problem: The 'My giffgaff' page has a very standard and outdated design layout which makes finding links and information more difficult than it should be. As giffgaff grows, more information and more sections are added, to the point that it looks slightly unorganised. The solution: Iv created a graphic based redesign concept for a new 'My giffgaff' page. Click here to see the full version Click here to see the 'my payback' view The changes: An entire new user experience with a clean design. Search functions Merged current 'my details' and 'community stats' sections into one contact card. 'Handy links' is now 'my dashboard' with all important links in one place. Agent and community inbox indicators (on 'my dashboard') A better focus on you with 'my' used on several sections to make identifying them easier. Added 'my latest posts' section. Added a my giffgaff version of the community led newsletter 'the gaff' Added integrated giffgaff blog Scrollable and movable sections of the page. In 'my account' added 'live' indicators to goodybags with simple indicators to queue's, 'giffgaff to giffgaff' and auto top-up services. In 'my payback' added points breakdown and clear links. Removed sub tabs menu. Features advertising. The logic: A user experience with information displayed for a single user made clearly visible and understandable. A search to make it easy to use the new giffgaff knowledge base system for help. My dashboard is now present with all account, help, and service related links all in one place to make them easier to find, each with icons making each option easy to identify. Inbox notifications make it easy to know if you have any new messages from agents or in your 'private massage' inbox. 'My latest posts' makes it easy to identify topics you are taking part in and if they have new replies (topics go bold). Integration of community projects with 'the gaff', a community led newsletter along with the latest blog post in 'giffgaff blog' (both integrated). 'my account' and 'My payback are layered ('my account' default) which slide to reveal one or the other at the top most important part of the page with clear user details including 'my number', username and community rank. Features advertising under 'my dashboard' to highlight giffgaff features, services and top-tips. Loads more... If you like this idea, design, concept or feel the 'my giffgaff' page needs a redesign then please post your comments and support this idea :) I hope you all like my redesign, feel free to give me feedback :) Josh Update: June 2012 Hey guys, cheers for your support. I'v discussed this with giffgaff and the elements of design and eveything else myself and athough It cant be implemented entirely, I believe it's elements and the idea of changing this page remain relevant. Glad you all support my idea, it was recognised and acknowledged by giffgaff and I appreciate all your support :) Cheers peeps, Josh
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Hello giffgaffers It's been suggested that this is raised as a formal idea to get a sense of the strength of feeling around this possible solution to an issue created following the latest site upgrade: "Recurring Goodybags Members who activate a SIM with a Goodybag purchase (via credit/debit card) will now have auto-recurring switched on by default." A number of members feel this isn't the giffgaff way of doing business. We prefer to set a higher benchmark and let members make an informed choice, rather than accidentally buy something they didn't actually want. So, my idea is that new members get to make a proactive choice and have to tick one of two boxes, (rather than giffgaff assuming they want the same bundled product every month). - Tick this box to choose this goodybag/gigabag for one month only OR - Tick this box to recur this goodybag/gigabag every month until further notice That way members can get the best customer experience and convenience, without feeling conned into something they didn't want to do. What do you think, should we: "LET THE MEMBERS DECIDE?" Based on feedback from @nate37 - it's also important to support the tick box choices with some wording to make it clear that whatever option is chosen is not permanent and can be easily changed at a later date :) And that if possible a link to the Knowledge Base article on recurring goodybags would also be useful too :)
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Giffgaff should support the new upcoming O2 BoostBox for thoes users in a poor signal area. http://www.coolsmartphone.com/2012/01/07/o2-boostbox-review-setup/ http://www.o2.co.uk/enterprise/products-and-services/prices-and-terms If you don't already know, this little box plugs into your home fixed broadband and provides a mini mobile phone mast for your mobile (only pre-registered mobiles work on it). I know this idea was suggested and rejected back in 2010 in this post: http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Femtocell-mini-phone-mast/idi-p/6035 But the company line back then was that it wasn't going to happen. Now that O2 are about to launch a femtocell product, it would be good if Giffgaff reconcidered it! Vodafone already have sure signal. If Giffgaff had a similar product, it would keep its competitive edge. If you think this is a good idea, give it kudos!
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Current Payback Bands: Band 1 - £30.00 Band 2 - £20.00 Band 3 - £10.00 Band 4 - £1.00 Band 5 - £0.10 I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community. I suggest the folowing changes: Band 1 - £30.00 Band 2 - £20.00 Band 3 - £10.00 Band 4 - £5.00 Band 5 - £1.00 This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone. Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.
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There's a massive debate, some public and obviously some behind GG closed doors about unlimited goodybags and data usage as it's so expensive. So why not publish the data usage figures? i.e. On the last day of every calendar month (or a couple of days after to allow the data to be collated and processed) publish the average data usage number for each goodybag type. So for example... Av Total Uage Av Daily Usage Top 10% Av Total Usage Top 10% Av Daily Usage £12 Unlim Goodybag 3,000mb 100mb 12,000mb 400mb £15 Unlim Goodybag 2,600mb 87mb 15,000mb 500mb This will allow members to see where they sit in relation to their usage and what the top 10% of users are using on average. Most members want to have unlimited internet but really don't want to abuse it, I suspect they would support removing the top 5% of member who are the worst abusers of data usage as this, from the comments staff make, seems to form a disproportionately high part of the cost for the network and at the end of the day this gets passed on to us all. Publishing statistics and giving members transparency on metrics allows the members to support management in the joint goal of an efficient network for the benefit of the members. Also publishing Peak and Off Peak statistics could help move abusive users to Off Peak times and thereby reduce network strain.
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(Ok here goes I'm pretty sure this wont go anywhere like my other ideas but...) I have a very simple idea about Ask an agent options which is encompassed in the title of this new idea^^. Currently we have these options under Category on the first page: - Mobile Services - Goodybags and Payments - Points and Payback - Transfer you number - Blackberry The line above the options says this: "Please give us as much information as possible. This will enable us to process your query quicker." I've recently had two issues come up that aren't anything to do with those categories. For one i was forced to use one of the catergories and in the information field had to say to ignore the data I had put into the questions because it wasn't anything to do with my issue. My solution is this: - Mobile Services - Goodybags and Payments - Points and Payback - Transfer you number - Blackberry - None of the above The next page of the "None of the above" option could be a question box, an information box and 2 warnings. The first warning that this option is only for questions unrelated to the other categories. The second warning that choosing this option could mean the answer/solution takes longer as it would take longer to categorise the problem . The question box is where you obviously put your question. This box could be linked to a search of the forums in much the same way as the search box on the ideas page has suggestions as you type. If those suggestions don't answer your question then the information box below is for you to provide as much information as possible. Thats it, what do you think? EDITED due to suggestion.
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I think a £5 minimum top up would be perfect for those who need a small airtime credit top up.<br><br>Those on recurring goodybags don't usually need large airtime credits sitting on their account balance.<br><br>Also members only need a small top up to purchase a new goodybag, I think a ten pounds minimum top up is too high.<br><br>I don't think it would be expensive to implement or administer.<br><br>It would also encourage more small top ups. It would also appeal to many users.
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