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Calls & texts from laptops & tablets: o2 Tu Go for giffgaff?

Status: Under Consideration
by jnm21 ‎10-08-2013 20:51 - edited ‎10-08-2013 21:47

Just came on here to search for & give Kudos to any suggestions for this - the only thread I found was back in March when the feature was unknown & wasn't picked up - currently only available to o2 pay monthly , but this feature would go down a storm with GG users.

 

I have been testing it today & have to say (in agreement with a very good Android app review) that it does seem to work better on higher end phones (could not call on my SG mini, but on the SG note it works perfectly).  This may be the thing that brought me back to GG after the data charging fiasco.

 

link to o2 page for those interested:

 

http://www.o2.co.uk/tugo/want-it

 

 

A couple of media links:

 

http://www.bbc.co.uk/news/technology-21623810

http://www.gizmodo.co.uk/2013/03/o2s-tu-go-app/

http://www.mobilemadesimple.co.uk/tugo-the-low-down-on-o2s-latest-app/

 

 

Vodafone users looking jealous!

 

http://forum.vodafone.co.uk/t5/Chill-lounge/Tu-Go/td-p/1367196

 

 

Please can you seriously consider this one?  This plus the improved £10 GB could make me consider trying GG again.

Status: Under Consideration

19th May 2015 - Good Afternoon folks, this idea is currently on the backburner. It's something we love the concept of, but with how saturated the market is with Whatsapp Calls, Skype, Viber and others, we can't see the argument for supporting the resources it would take to create and maintain this feature. We'd need a strong case that people would use giffgaff's feature over the popular apps like Skype, Facetime and Whatsapp. 

"You cannot have two active SIMs"

Status: We’re Looking Into It
by figment_uk ‎04-07-2014 13:37 - edited ‎09-05-2015 17:16

Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.

 

As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:

 

"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM." 

 

The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.

 

The idea

I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path

 

For example

 

 I want to: Action
Move my number to a new SIM  Starts SIM swap procedure
Activate a replacement SIM  Explanation before starting SIM activation
Activate an extra SIM for another phone/device  Instructions to activate SIM on a new account
Change my number whilst keeping the same account  Instructions to change number via agents
Have an additional SIM on the same number  Explain this is not possible and give alternatives

 

Benefits:

 

  • Better overall member experience
  • Reduction in erroneous SIM activations, therefore reduction in cancellation requests
  • Reduction in Help & Support and agent questions relating to SIM activations

 

If you would like to see this idea implemented, please support it by clicking the   button at the top-left of the idea

Status: We’re Looking Into It
Simple Idea for great benefit, this is brilliantly laid out - thanks Figment and everyone who supported it. This idea has preliminary gone pass our Head of Member Experience and our Member Experience change champion. Next steps is to be scoped as a project and prioritised. Thanks again. Nice One.

4G at no extra cost

Status: Implemented
by erikslom on ‎13-10-2013 13:04

Hello all,

 

As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.

 

Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.

 

The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.

 

Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Implemented

6th November 2014: This idea is being set as Implemented - From the 12th of November 2014 until 12th January 2015, existing members will be able to purchase a selection of 4G goodybags for the price of the corresponding 3G goodybag. We are unable to sustain this passed the 12th Jan, but due to the popular nature of this idea and knowing it's the 'giffgaffy' thing to do we've made it so we can offer this for a limited time. We want you to have the opportunity to experience 4G and decide if it’s right for you, so to help we are giving our existing members the opportunity to get 4G speeds at no extra cost. Hope you guys enjoy. 

My idea is to allow free giffgaff to giffgaff calls regardless of if you have topped up your phone with a credit card or if you have topped it up with pre existing credit or previous payback.

 

I currently purchase my goodybags from my existing credit which is from my payback. However i recently noticed that my free giffgaff to giffgaff has expired presumably because i havent topped up using my own money, even though i purchase a new goodybag with my credit every month . I beleive that this shouldnt happen and free giffgaff to giffgaff should be allowed regardless of what you top up your phone with..

 

This has put me off using the community and helpng others because my payback is almost irrelivant because the majority of my friends are on giffgaff and instead of receiving this potential unlimited contact with them in having to use up my goodybag allowences.

Dedicated giffgaff 4G news page

Status: Implemented
by xpz393 on ‎21-08-2013 11:17

The idea:

A dedicated giffgaff 4G ‘news and updates’ page, perhaps www.giffgaff.com/4g similar to www.tescomobile.com/4g and the other networks who have had, for several months, a page dedicated to the benefits of 4G and details of a likely timeframe. A way of registering for e-mail updates would also be fantastic.

 

Why:

There is huge interest in 4G from quite a significant number of users, myself included, who would like reliable updates on the giffgaff 4G situation, yet there is no recent official communication regarding 4G from giffgaff. Searching the giffgaff website for this information yields a lot of member opinion/speculation. A wider Google-search just yields an article from November 2012 featuring Gregg Baker’s (of giffgaff) comments, but this is very out of date, and again contains no specifics.

 

This leaves those of us wanting 4G ASAP in a state of limbo. Should we continue to wait for official communication on likely timeframes, or should we defect to one of the mainstream networks? An official giffgaff 4G news/updates page would at least give some certainty to the situation.

Status: Implemented
http://giffgaff.com/4g - thanks for the suggestion and congrats on being our 500th implemented idea. We will keep working on this page to add further functionality during the lead up to 4G next year.

 

A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened Smiley Sad

 

If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!

 

This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed Smiley Wink 

 

Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 

 

Evening everyone,

 

This is an idea that we'd like to be able to implement, so we'll have a hard look at it. We can't commit to anything quite yet as we don't know what the technical restraints might be, so we'll keep you all abreast of any new info that comes up.

 

Fingers crossed we can give this one an Implemented status in the future.

Direct Relationship with Apple (+resulting possibilities)

Status: Implemented
by think_of_tomoro on ‎13-09-2012 22:53 - last edited on ‎27-05-2014 10:18 by handy giff-staffer amy_b_d

Hi guys,


As there is bound to be a new iPhone in a years time(1) and in the future there may also be yet smaller SIMs than the coming nano SIM(2) or maybe something totally groundbreaking and new that networks need to know about(3), I think it may be time that giffgaff get's hold of Apple and requests to be updated about coming features of product releases before the product announcement so their customers are not to be left potentially for months without required items to use their device (like the nano SIMs(4) and instead can have what they need as soon as shipping happens.

I thought of this as the latest blog post(4) stated the following:

"since we do not have a direct relationship with Apple, we have been acting on assumptions and rumours like everyone else until yesterday"

Basically saying that Apple do not tell giffgaff about features which will be in the latest devices (probably because they don't sell iDevices). This is also occuring with other companies (not just mobile netorks) and they too do not find out about new features which could have a bad affect on their business (in giffgaff's case: lose of many customers, less people suggesting the network and looking bad to others not being upto speed with technology)

Now, I appreciate this may not be very easy to do as "giffgaff don't sell iPhones and Apple won't benefit so they don't bother to tell them etc..." or what ever the reason is but maybe giffgaff could come up with some other arrangment with Apple. Maybe one of the following just for example:

Agree with Apple on how many devices on the network are the latest version so Apple know that giffgaff will be helping them grow and it would be benefitial to tell them of latest features which could affect them 

 

Agree with Apple that O2 can tell them as they are an MVNO


Pay a small fee to get info (maybe not the best but possibility as giffgaff would then be prepared)
giffgaff could sell the iPhone 5 and future versions as they are likely to sell and as I have been told, Apple only care about those who sell it so this could be easier etc, etc, there are dozens of things that potentially giffgaff could agree with Apple on so they benefit on information when it's announced to big companies, just like other networks and make sure that they keep it all secret.

 

Why do this?


As we know, giffgaff are going to take a couple of months to get the nano SIMs needed (evidently too late for the release of the iPhone 5) but if they got told in advance (say when the other networks found out) next time then maybe they would be ready with the necesary technology for these devices and save losing customers and not benefit from the millions of devices to be bought which could use giffgaff.

It's clear that this major phone release was missed by giffgaff (not having SIMs needed) but next year or the year after when the next breakthrough, network dependent, technology is brought to a phone giffgaff need to be ready (so they can benefit from keeping customers and gsining more!) and will know just like the other networks.

Also, after the release and people have chosen wheher to go to another network who provides nano SIMs, giffgaf could show stats of how much (or maybe little they lost (although would be pointless in that case)) they lost by being kept in the dark to Apple to help them maybe be recognised and be updated from them to save them next time!


EDIT: As some comments have mentioned, having a relationship with Apple could also lead to:


Having asigned giffgaff internet profile on iPhone
Possibly hot spot tethering
Possibly visual voicemail
having the name giffgaff at the top of the iPhone instead of O2 UK
voicemail button could work

Cheers,

Jamie

Please support by clicking the gold star Smiley Happy

(1),(2),(3),(4) within spoiler
(1)iPhone 6?
(2)diddy SIM or picco SIM?
(3)injected SIMs or network run trackers/identities? (who knows with Apple!)
(4)read the latest blof post for information regarding nano SIMs taking a few months to come here: http://community.giffgaff.com/t5/Blog/giffgaff-nano-SIM-update/ba-p/5953002

Great news that this is now an implemented part of giffgaff for all of us! Thank you for the continuous support and feedback on this idea, it has been great and overall has had a great end result!

 

[Edited: Resolved HTML issue]

Status: Implemented

24th May 2014: As of 9 hours ago giffgaff is now an official Apple carrier, which means that you can install the giffgaff profile on your iPhone to enjoy new functionalities. Read more on our Knowledge Base Article here.

I don't know about you but if I pay for a full months usage, I expect to get a full months usage. However, when you queue a goodybag this doesn't happen.

Goodybags are supposed to last from the day of purchase to midnight on the day of expiry. However, if you queue a goodybag, the queued bag can start any time between 10pm and midnight on the day of expiry, meaning you can lose up to 2hours of goodybag allowance, from both the expiring bag and the queued bag.

For example, if I have 30 minutes left in my current bag and make a call at 21.45 that lasts for 25 minutes, I would expect to have all 25 minutes to come from my current bag. Unfortunately, if my queued bag starts at 22.00 I will use 10 minutes from the new bag. This means I'm now effectively 10minutes down on my new bag.

My idea is simply to have queued goodybags start at midnight so you don't accidentally eat into next months allowances
Status: We’re Looking Into It

23rd Jan 2015: This idea has been set to 'We're looking into it'

 

We realise that this is a problem and it's been in our development backlog for a while, but it will take a lot of work between us and a lot of our suppliers to make happen, so we've been waiting for all the development schedules to align. The good news though is that this only affects a very small proportion of our member base. In the mean time, if you're affected by this then you should contact an agent.

 

Thanks for supporting this idea, we appreciate it.

 

Ciao y'all

Long serving member discount

Status: New Idea
by jdonnelly15 on ‎20-01-2015 14:34

I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?

So after the recent problems with the website. It has I'm sure come to everyones attention that when the website isn't working we only have a thread to update us however the problem I had was also effecting my ability to get on the community to read the thread so I propose if a situation like this should arise again. That giffgaff also send the updates on issues out by text. This would keep us all in the loop on problems even if we are unable to access the community like I couldn't. There were also a lot of posts of people asking why they couldn't top up etc so if everyone was informed of issues by text this would also hopefully cut down on these texts. As well as people who just plain don't use the forums and were trying to top up if we all got a text of service issues as well as an updates they would be kept in the loop too.

So what do you think?

giffgaff nano sims

Status: Implemented
by think_of_tomoro ‎17-07-2012 09:40 - edited ‎24-09-2012 20:01

Hi guys,

 

As giffgaff once discovered, the iPhone holds the top three spots as the most used mobile phone on giffgaff. News in the last few months rumours about the next iPhone (bound to become high in the leader boards for giffgaff like its brothers) and it may possibly have a nano sim on board which is considerable smaller than an ordinary sim. The link below shows about the possibility of Apple using nano sims:

 

http://www.idownloadblog.com/2012/06/01/apple-nano-sim-accepted-etsi/

 

So, if Apple really do have nano sims coming to their device supposedly due for the Autumn and it sure to be a big hitter for giffgaff users giffgaff may need to take the risk and buy some in ready for the release.

 

Why do this you may say?

 

Well, nano sims are being made already and being bought by some European countries, shown in the below link:

 

http://www.idownloadblog.com/2012/07/16/european-carriers-iphone/

 

Now your next question is going to be along the lines of "why can't you just cut them down like the micro sims were?", well it's not that simple. Nano sims are both smaller and thinners, this means they can't just be put in a cutter and cut down!

 

http://www.kompyuteran.com/2011/11/do-not-use-sim-cutter-to-have-a-nano-sim/

 

With nano sims a possibility for the next iPhone (bound to be as successful as its brothers) and non existent at GiffGaff yet, this could result in many hundreds if not thousands of lost members as they won't be able to use GiffGaff on their next iPhone. You may say "GiffGaff have just started doing microsims so they're not going to do nano ones anytime soon", that is true but when a large amount of members possibly leaving the network due to the possible sim change it is something which needs doing to keep members from leaving.

 

Thank you,

 

Jamie

 

(think_of_tomoro)

Status: Implemented
This is now implemented. Thanks for the original Idea and for everyone who voted and commented. Smiley Happy

Queuing goodybags is one of the unique selling points of GiffGaff, recurring goodybags are not a USP (in fact they are basically one month rolling contracts which most network do).

 

There is no technical reason that make queuing and recurring goodybags incompatible. So there should be no reason to remove them.

Status: Implemented
Hi guys - the day has arrived - queued goodybags has been brought back Smiley Happy

Minimum £5 top up

Status: New Idea
by commotion on ‎21-09-2014 11:04
I think a £5 minimum top up would be perfect for those who need a small airtime credit top up.<br><br>Those on recurring goodybags don't usually need large airtime credits sitting on their account balance.<br><br>Also members only need a small top up to purchase a new goodybag, I think a ten pounds minimum top up is too high.<br><br>I don't think it would be expensive to implement or administer.<br><br>It would also encourage more small top ups. It would also appeal to many users.

I propose a much cheaper gigabag with substantially less data than the current ones or potentialy similarly priced gigabags that last for much longer. Possibly 3 or 6 months. The idea is for them to be a solution for independent machine to machine devices.

 

Some background...

There is this thing being talked about called the 'internet of things', it's proper name is machine to machine, or M2M for short and it's an IP based system for connecting things to the internet or networks. Currently and over the next year there'll be a lot of these things being made, soime by large companies and some by people in garages. This is a video from a current Kickstarter campaign from spark.io, some other companies such as GPS chipset manufacturer ublox have products out now too

http://www.u-blox.com/en/wireless-modules.html

 

 

Things like the Raspberry Pi and Arduino have really taken off in a big way and enabled many people to engage in home made electronics, both hardware and software. M2M is the next logical progression of that and is guaranteed to be a big deal but currently mobile data plan wise there's nothing for customers that don't have a dedicated financial team to organise enterprise contracts. The big three networks already have wholesale enterprise M2M solutions for large scale companies (and lots of info on M2M)

 

http://m2m.vodafone.com/

http://www.o2.co.uk/enterprise/services/m2m

http://wholesale.three.co.uk/

 

That is the background in a nutshell.

 

The proposal?

To be the first UK no contract MVNO to offer something for independent and small scale M2M makers and users. There is literally nothing like this currently on the UK market.

 

Why so little data?

Internet connected M2M devices don't use much data and nor do they necesarrily need a constant connection. They send bytes of data (tiny, tiny, tiny, tiny amounts), it'll just be something like a line of code or a geolocation, quite literally just a few bytes of data. There's no need for a gigabag with 500mb because approximately 499.9999.........mb would be left unused each month. A far smaller gigabag or one that lasts a helluva lot longer would tempt a lot of people...I say a lot but that's relative.

 

Is it right for giffgaff and why not use PAYG

PAYG is good but has odd pricing and isn't really for that. A product line that is geared specifically towards M"M and the internet of things is both enabling, simple to understand and sends a great brand message that giffgaff are a forward thinking company concerned with morte than mere mobile phones. It says 'this is the future and we want to get in on the ground floor'. (apologies if that sounds hyperbolic, I feel dirty having just written that).

 

I am by no means an expert in M2M, what the data needs are or what specifically would make an enticing plan but flexible data costs starting RIDICULOUSLY LOW and with as little maintenance as possible sounds good to me.

 

Disadvantages

Honestly? Not gonna be a big seller or make a whole lot of money but it won't lose money. The amount of people doing this on a scale that would need an cheap MVNO are are going to be extremely low buit are only going to grow.

 

Advantages

Getting in super early and offering something before there is even a demand for it. Brand wise it's a huge differentiator and opens up giffgaff to hardcore technical enthusiasts. And you can have a page on the website about the internet of things and how giffgaff are an MVNO with ambitions to facilitate that.

While perusing giffgaff's phone purchase pages today, I noticed that there is the potential for the prices being quoted misleading some people.

 

On the page that lists all phones (http://giffgaff.com/phones), and on the overview page for certain brands of phone (for example, the one for Apple's various iPhones), the prices quoted are the ones for the phones with the smallest data capacity. It's not until you click through to the details about the phone itself that you see that larger-capacity phones cost more.

 

For example the Apple iPhone 5s is currently quoted on the overview pages (linked to above) as being "£525" (this is likely to change depending on when you read this idea), but this only applies to the 16GB version. Only this page makes it clear that the 32GB version costs £606 (subject to change) and the 64GB version costs £681 (subject to change).

 

So I think where phones are being sold that have different varieties within them where price is affected, the overview pages should display a price preceded by the word "from" (i.e. "from £525" in my example above), so that they cannot be seen as potentially misleading.

 


 

EDIT (05/07/2014): A possible alternative to the use of the word "from" that would be even more transparent would be to display the range of prices the phone will cost, depending on which is chosen, so to continue with the same example, this might be: "£525 to £681". (Credit to @johncashman for this suggestion.)

Status: We’re Looking Into It
Fundamentally we like this idea and think it's sensible. We're looking into this idea and enquiring with the different stakeholders about what the best way to do this is.

Supporting the police

Status: Not For Us
by lsimpson77 on ‎10-09-2013 09:21

Hi,

 

My partner works for the police. He told me that phone companies charge for them to ping (locate) phones at various levels. As a result often phones as located within a 5 mile radius whereas if there was no charge then they could locate someone exactly where they are and potentially save lives!

 

It seems a very sad state of affairs that someone may be at risk or danger and a phone company is charging the police to find them and therefore limiting how they do this best. Surely the law should override this but it doesn't. It seems that money takes precedence over the safety of the public whether they be at risk themselves or a criminal is potentially putting them at risk.

 

I think it would be great for Giffgaff to be a forerunner in saying to the police yes we can help and we won't charge you, it would give the company even greater kudos than I think it already has.

 

Let me know your thoughts!

 

Lisa

 

 

Status: Not For Us
Hey folks, it's not that we don't want to do this, it's that we have no control over it - this is something o2 do and unfortunately it can't be done, Sorry!

Balance Notice on website and App

Status: New Idea
by i_am_sy ‎02-08-2014 23:46 - edited ‎02-08-2014 23:48
Hi, I have noticed a lot of people coming to the community with a problem with their balance, and/data usage, this is normally when the website or app says they have less credit than they do, a lot of these people are not very happy as they believe there credit has disapeared.

I would like to add a note to balance amount shown, for example:

"If you believe this amount is not correct, then please dial *100# for confirmation"

I believe this would reduce the amount of customers that are confused as to why the credit has as far as they know gone.

Thanks

None of the above.

Status: Not For Us
by asmos ‎31-10-2013 15:18 - edited ‎31-10-2013 17:42

(Ok here goes I'm pretty sure this wont go anywhere like my other ideas but...)

 

I have a very simple idea about Ask an agent options which is encompassed in the title of this new idea^^.

 

Currently we have these options under Category on the first page:

 

- Mobile Services

- Goodybags and Payments

- Points and Payback

- Transfer you number

- Blackberry

 

The line above the options says this:

 

"Please give us as much information as possible. This will enable us to process your query quicker."

 

I've recently had two issues come up that aren't anything to do with those categories. For one i was forced to use one of the catergories and in the information field had to say to ignore the data I had put into the questions because it wasn't anything to do with my issue.

 

My solution is this:

 

- Mobile Services

- Goodybags and Payments

- Points and Payback

- Transfer you number

- Blackberry

- None of the above

 

The next page of the "None of the above" option could be a question box, an information box and 2 warnings. The first warning that this option is only for questions unrelated to the other categories. The second warning that choosing this option could mean the answer/solution takes longer as it would take longer to categorise the problem .

 

The question box is where you obviously put your question. This box could be linked to a search of the forums in much the same way as the search box on the ideas page has suggestions as you type.

 

If those suggestions don't answer your question then the information box below is for you to provide as much information as possible.

 

Thats it, what do you think?

 

EDITED due to suggestion.

Status: Not For Us

19th May 2015 - Hi guys, after further Consideration we're going to set this one as Not For Us, we'll always keep an eye out for caterogies we can add and change, looking at the trends of cases that come in. I'll repost the main reasons given in the previous status which have led to this decision, 

 

"

There are two problems from the agents end though, and they both lead to longer wait times for the vast majority of cases. Firstly having a free text section of the form encourages members to use that over the correct form because it is easier. Some people realise that the more info that you give the agents the better, but believe me, if you have a free text form the agents do receive plenty of cases where the only information that they are given is "HELLPPP!!!". This means that the member has to wait upto 24 hours for the agent to get back to them and ask them what their problem is which is a waste of both the agent's and the member's time, so not only does this member get delayed, but other members do too since the agents have less time to deal with other cases. This is quite an extreme case, but it's much more common for a member to leave off a vital bit of information that they didn't realise they needed to supply that they would have included if they had filled in the correct form. We have plenty of empirical data on this from the Ask an Agent form when it was just a single free text form. We changed it a while back to great effect.

 

Secondly it leads to members ask questions that really should be asked to the community. The vast majority of problems can be solved by the community much more quickly than by the agents, but by allowing members to ask any question to the agents those members who don't necessarily realise this are given the wrong incentive. By encouraging members to ask the community first the majority of these other questions are solved much more quickly than they would have been. This also frees up agent time, since they don't have to deal with these other cases any more, so they can solve the cases that do need to come to them much more quickly."

Bring back "Settings" to 2020 with caveats

Status: New Idea
by 1hale ‎14-04-2015 10:53 - edited ‎14-04-2015 11:12

Wassup 😜 When giffgaff first started they fell in line with O2 and automatically sent you the giffgaff data settings for free via over the air text message.

You could also text the word "settings" without quotes (") for free to 2020 which would send you the settings also.

Then within the last year that service was dropped and removed stating that most manufacturers were adding the giffgaff settings into their devices from new.

So now texting settings to 2020 returns:

We're really sorry but you need to change your settings manually. To find out how go to www.giff.ly/gg_started . Charges may apply if you visit via your mobile.

Well recently I managed to acquire some older GPRS enabled phones that used WAP (they had settings for both GPRS and Dial-up).

Tried to set up data on them without success as the data settings menus are complicated and hard to understand.

Then I inserted an old O2 sim card to the phones and O2 automatically sent me the data settings that worked.

I could also still text "settings" to 2020 without problems and received the settings.

However when trying 😣 to edit these settings it was still hard to do and didn't work.

So giffgaff should bring back the:

Text "settings" to 2020 service albeit for pre "smart" phone phones that connect via GPRS instead of 3/4G

This way giffgaff can attract more customers using older phones.

Examples of phones that use GPRS:

Nokia 3510i
Sony Ericsson Walkman Range (W200, W300, W950)
Motorola V100
Motorola Razor V3
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Payback Band Alterations

Status: Not For Us
by littlechris1989 on ‎04-10-2013 14:44

Current Payback Bands:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £1.00
Band 5 - £0.10 

 

I don't see the point of band 5, it is too little and doesn't encourage more people to help out in the community.

 

I suggest the folowing changes:

 

Band 1 - £30.00
Band 2 - £20.00
Band 3 - £10.00
Band 4 - £5.00
Band 5 - £1.00

 

This would entice people to give a little extra of their time to the community knowing they could make a few more pounds towards their phone.

 

Especially with the problems in the last week, more people helping would have kept more people happy and updated with the ongoing issues.

Status: Not For Us
Community Payback has a fixed budget, which means by increasing Band 4 to £5 from £1 - we risk pushing 70,000 members out of being able to get payback. However we agree that the payback formula and bands need to be reviewed - this is something Christian had started reviewing, and now we'll be picking up as part of the Help Review. I'll update here when more information about that is available. Thanks for the great Idea.
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