I think it's time for giffgaff to provide a more helpful method of checking what charges will be made for ALL types of phone calls and texts by creating a number checker tool.
This could be available both on the website and the giffgaff app.
The pricing pages https://giffgaff.com/index/pricing http://community.giffgaff.com/t5/Learning-and-giff
They are not the easiest pages to navigate and I'd prefer that a standardised output giving all the current information for ALL types of numbers be developed.
For instance most people have the idea that all numbers begining with 07 are ALL standard UK mobile numbers but in fact it depends on the next 1 or 5 chars as to whether they are special numbers charged at non inclusive higher credit only rates. Eg. Numbers beginning with 070 are personal numbers charged at 50p and a range of other 07.... are non mobiles which are charged at 20p for calls and 8p per text.
There are even some '01' prefixed numbers which aren't part of the normal landlines number but are Channel Islands or IOM numbers which are charged at international prices. http://www.area-codes.org.uk/uk-offshore.php
This type of analysis is much better suited to be done by a computer rather than a human eye so I propose an automated tool to do this job instead.
This tool could be added to the existing giffgaff app as well as available on the website.
For a full analysis please refer to my thread in contribute.
Once this tool has been set up for online use in including availability on the giffgaff app it might also be nice to have a non data option (for those without internet access) by providing this by text.
Simply text PRICE followed by the number to 43430 and giffgaff could use this tool to return a suitably formatted text by providing the same information as the online form. Obviously this is for a later date once the online version has been sorted, but no harm in also mentioning it in this idea as a future expansion.
A further expansion could be to select the country calling from (by default this would be the UK).
So far I can't find a reason why this couldn't be developed (just a case of rationalising the existing numbers into their component parts and creating a table linking to using the existing expansion tables where needed).
Simple to use tool for those that need costing information without having to analyse the complicated pricing structures.
Much more professional looking than the existing pages.
Simpler to update (no website maintenance required when pricing is updated).
Helpful tool for those helping on the forum and agents to ensure that they are giving accurate help on pricing issues.
So if you would like to see this happen then please add your vote using the kudos button.
I've seen a few posts this morning, with a mixture of people not liking the new website design, some loving it, and some saying they'll get used to it.
My suggestion is that the website is customisable, in that as part of the settings we can choose our own:
Font and colour, background images (or none), colours of buttons (such as the now blue kudos button), etc
I know the giffgaff website/community pages are powered by the Lithium software, but if there was a way to incorporate users being able to choose their own design I feel it would be good.
After all, giffgaff is the network run by us
Ok so I don't understand why giffgaff allow us to mark our own answer as the best answer. We are not allowed to give ourselves kudos so why is best answer ok? Alot of people mark their own answer as best answer when they have just put something like "sorted now thanks" if they have explained how they have sorted it so other people can see how it was done fair enough but the majority don't and I suspect a lot do it in the hope of tricking the system by having best answers against their name. So I propose that giffgaff stop allowing us to mark our own answer as best. Anyone agree?
I've just received about the 20th phone call from my Dad, unsure of what is password is for his gg account (he's only been with gg for about 3 months ). Now, I'm more than happy to help him each and every time, but rather than request a password reset in these situations, couldn't a password hint be made available?
Currently when someone trys the tether on a unlimited goodybag they are blocked for 30 minutes, this is the right thing to do as they could abuse the data, however it creates a issue, anyone who buys a unlimited goodybag thinking that they can tether is now stuck, we can only advise them to get a limited goodybag next month that alows tethering.
So anyway the member has been presented with a 30 minute block, this causes them to kick off on the help board as they have not seen that it says you can not tether.
Add a option to the goodybag, to go limited for the rest of the month and allow tethering.
The unlimited goodybag is going back up to its £20 price point soon so i think a fair amount of data would be 8GB, all the members usage up to this point would be deducted from that amount, so if they have used 4GB of there unlimited so far they would have 4GB left that they can then tether.
The option to go limited can be shown on there dashboard with a counter of how much data they would have left if they chose it, and can also be on the 30 minute block page, if seleted it would instanly unblock internet access.
Please vote for this idea by clicking Kudos.
gg should provide a regular report to the community on the performance of the 3G and 4G data network
gg must know what level of data service they are providing based on the stress levels on their data servers so that data should already be available. A graph of "average network speed and latency vs time of day" would be useful for example. Data should be updated at least say once a week.
Why do we need this?
Mobile data can be really slow at times and congestion management and traffic shaping policies are being implemented but the benefits to users are not yet clear - meanwhile members are complaining, reporting poor speedtest results, expressing discontent with a lack of information from gg, some even leaving gg.
The vacuum left by the lack of up-to-date performance status info is filled by posts of worst-case reports of slow data and even speculation that gg is willingly allowing the system to degrade.
To make this idea work well, data performance should be stated against speed targets. We would all like to know where gg's data performance is heading - what speeds can we expect to get say in 1 month, 3 months, 6 months? I hope gg have a plan with some numbers, I think gg should consider sharing more of it with us, instead of letting users wonder for ourselves on a daily basis whether the network will perform adequately.
Do you think this would be a good idea?
I'm new to both giffgaff and the whole message board/forum thing, so forgive me if this has been covered already, but I'd like to suggest that - as with airtime credit for calls and texts - why not scrap the expiry time on the gigabags? Why not work it so that the gigabag lasts until the user has used up all of their data allowance, rather than simply expiring after a month?
This would be helpful to lighter data users, who might take 2/3 months to use-up their allowance.
If you like the sound of this, why not get on-board!
Ok....so we all know we only get 50 kudos to use in any one 24 hour period, and once they're used you have to wait for them to kick back in again!
Well my idea is along the same lines, but with thread making! We see it time and time again, someone flooding the S:GD board with up to 10 threads in the space of 10 minutes, but never returning to answer questions that members may have asked.
And lately it's gotten worse! It's prolific amongst certain members, maybe they think the more threads they make the more payback they'll receive! But as we all know, it's quality NOT quantity that counts!
So how about a thread limit? Maybe only being able to make 3 threads in any one hour period and with at least a mandatory 10 minutes between each thread made?
And i think that is still being generous!
I know there's a similar idea on here somewhere, but that one would've still been open to abuse with regards the amount of thread making!
Hope this all makes sense!
Even though I'm a seasoned giffgaffer, it was not immediately obvious to either of us whether it was expecting the inputting of the users real name, or a made up username.
So as it could not be changed later, we decided to play safe and enter her real full name. Only then did it become fairly clear that it must be the latter required as it threw an error due to us entering forename and family name separated by a space. Spaces are not allowed in that entry, so it would not accept the input.
So we changed the entry to a single word username, which was accepted. As we progressed through the subsequent pages it then did ask for real name and address etc. So it all becomes clear, though somewhat after the event.
My idea is to simply add some more guidance text to that pretty bare first page of registration to take away the doubt. It should explain precisely what it is expecting ie a one piece made up user id/login name and password. It should also advise that this username will be subsequently publicly visible on any future community discussion posts etc. it could also advise that real full name etc. will be entered on subsequent pages of the process but that will not be published anywhere.
It just needs a bit more detailed help text on that early sim activation/registration page so that the GG user experience at this very early stage is improved. There should be no need to find out by trial and error just what input it requires.
Hope that's clear, it's tricky to explain here but I think anyone who has gone through that process recently will know what I'm alluding to.
Please kudos top left if you agree with this simple idea proposal.
This is another idea that has been brought up several times in various forms (see usage-history tag), but
haven't yet made it to these pages. I feel very strongly about this and would like to promote this also here:
the idea is to implement a 'Usage history' or 'Itemized billing' under My_giffgaff on the webpage.
I prefer the 'Usage history', as i think the important aspects is that it enables one to monitor usage
(data is transferred, but of course also calls, and txt messages), not only the bill/balance at the end.
It would be a feature that underpins transparency and is very much in line with the philosophy
of giffgaff as an internet based and community oriented company.
As I use the Mobile Site for all my contribution to the Forum, I find it a nuisance to have to go to the Full Site to be able to edit my posts.
Is it not possible to incorporate a Edit provision on the Mobile Site?
Please excuse if this has been raised before.
While commenting on another idea about reverting the new design back to the old one due to poor performance, I had a look some the source code and data for the website. I noticed they are some simple ways that the performance could be improved quite simpally.
I ran the page through Page Speed Insights tool from Google which gave a dismal score of 38/100
(Link to results), higher being better. They are two simple modifications that would dramtically improve the performance of the page which I spotted just by looking at the page for a couple of minutes, these shouldn't be there on a website of a modern technology brand.
They both are relating to the full width picture at the top of the page. This causes a major delay when loading the page due to its large size (2.1MB), the next largest object for comparison around ~250KB. According to Page Speed tool from Google for website developers this image could be resized and compressed without lossing signicant visual quality by 78%, saving 1.4MB.
Secondly this image is set only to be cached for one and a half hours. Caching means it is stored on your computer so you don't have to load it from the web again. This means after one and a half hours you have to download the image again. I can't see why the image cannot be set to be cached for 1 month at least. This means every time you went to the giffgaff page in a month you wouldn't have to spend data and time downloading the the image.
giffgaff should spend some time working through the simple fixes to make the website faster for all of us. This would improve the brand as well as slow pages just put people off companies, espically technology companies.
Seems so obvious but hasn't been done and needs to be made much clearer. See for yourself here http://giffgaff.com/phones
I was prompted by a help thread asking whether giffgaff were locked or not and found that NOTHING on the phones offer page states this at all (even on the specifications of the phones). The only 'official' confirmation is on the Knowledge based article on this which isn't even linked.
So simples add some text to the header banner that is used on buying phones to include the really important selling point that giffgaff phones aren't locked to the network. I've kept to the rhyming theme but any other suggestions are welcome.
So you know what to do (click the kudos button) if you wish to support this simple and easy to implement idea. Comments (as always) welcomed.
PS. As a related issue the links on the support pages also need to be changed (firstly include this KB article http://community.giffgaff.com/t5/Getting-started/B
would it be possible to pause a goodybag if you go abroad on holiday for 2 weeks you cant use any of your goodybag while your away so would it be possible to pause the goodybag for a time limit of 2 weeks or whatever you pick till you come back even if you only have so many times your able to use it, seems a waste if you pay for a months goodybag and only get to use it for half the time
Why do you not make customer call and text history detail available on the internet?
By expecting customers to write to you (enclosing £10) is totally alien to the GiffGaff principle of internet-only. This allows customers to verify that they've been correctly charged and is open and transparent.
Your policy really surprises me.
Occasionally on the help board, I see people asking for refunds after they were 'forced' to buy credit along with their goodybag, or getting confused thinking they have to topup the same amount that their goodybag is worth.
I think this is due to the slightly confusing 'add airtime credit' page you reach when trying to buy a goodybag.
It is not immediately obvious that you're free to not buy airtime credit and that you can just click continue without adding any credit.
This is what it looks like at the moment:
And this is my proposed change:
-it's much more obvious that you don't have to add credit
-the page is much simpler, as you now just choose the one you want rather than having to select it which adds it the basket and then you have to continue after that
-you can add credit in one click rather than two
What do you think? All suggestions and comments welcome
A great addition to the idea from @cim is to have a sentence underneath the title, something like this:
Do you want to add airtime credit?
Airtime credit is used for out of goodybag services, such as international and premium calls and texts, and picture messages (MMS).
If you run out of goodybag allowances while having an active goodybag, you can continue using the services by topping up airtime credit. +Pricing details (moved up from the bottom of the page)
So what do you think?
As mark of respect for all the people who gave there lives from countries all over the world be different race colour or creed or what everside they fought on The eleventh hour of the eleventh day of the eleventh month the forum should fall silent as when we have lithium mantainence page we should have message saying giffgaff are marking this moment for people to remember and reflect on the futility of wars
The eleventh hour of the eleventh day of the eleventh month
marks the signing of the Armistice, on 11th November 1918, to signal the end of World War One. At 11 am on 11 November 1918 the guns of the Western Front fell silent after more than four years continuous warfare.
What is Remembrance Day? Remembrance Day is on 11 November. It is a special day set aside to remember all those men and women who were killed during the two World Wars and other conflicts. At one time the day was known as Armistice Day and was renamed Remembrance Day after the Second World War.
How about a completely new and different pricing strategy? Here's my proposal - it's a very rough idea, so bear with me:
Pick 'n' Mix:
Choose the amount of minutes you want. eg.:
- or whatever might be appropriate amounts
Then choose the amount of texts you want, eg.:
- or whatever might me appropriate
Then finally choose how much data you need, eg.:
- or what ever.
Each "portion" is priced individually. If you choose to have two "portions" (minutes+texts, minutes+data, texts+data) you get a small discount; if you choose to have all three (minutes+texts+data), you get a slightly bigger discount.
Just a thought.