a suggestion by another giffgaffer here.. http://community.giffgaff.com/t5/Help-Support/Who-
gave me the idea to suggest that giffgaff should make all calls to nepal made via giffgaff free.. for at least a week..
i spent money on giffgaff trying to contact nepal yesterday.. with no success.. just ended up getting charged without getting connected at all..
now, i know that few pounds isn't much..
but if giffgaff were to show some support to all the nepali expats living in uk who are giffgaff users like me.. would be so much help and a sign of great solidarity .. in this time of desperate need..
sincere thank you to all those who will support this..
p.s. there are several ways to lend a helping hand.. i'm sure people have heard of international red cross and other similar charities which are doing such a great work in nepal right now..
Currently when someone trys the tether on a unlimited goodybag they are blocked for 30 minutes, this is the right thing to do as they could abuse the data, however it creates a issue, anyone who buys a unlimited goodybag thinking that they can tether is now stuck, we can only advise them to get a limited goodybag next month that alows tethering.
So anyway the member has been presented with a 30 minute block, this causes them to kick off on the help board as they have not seen that it says you can not tether.
Add a option to the goodybag, to go limited for the rest of the month and allow tethering.
The unlimited goodybag is going back up to its £20 price point soon so i think a fair amount of data would be 8GB, all the members usage up to this point would be deducted from that amount, so if they have used 4GB of there unlimited so far they would have 4GB left that they can then tether.
The option to go limited can be shown on there dashboard with a counter of how much data they would have left if they chose it, and can also be on the 30 minute block page, if seleted it would instanly unblock internet access.
Please vote for this idea by clicking Kudos.
Seems so obvious but hasn't been done and needs to be made much clearer. See for yourself here http://giffgaff.com/phones
I was prompted by a help thread asking whether giffgaff were locked or not and found that NOTHING on the phones offer page states this at all (even on the specifications of the phones). The only 'official' confirmation is on the Knowledge based article on this which isn't even linked.
So simples add some text to the header banner that is used on buying phones to include the really important selling point that giffgaff phones aren't locked to the network. I've kept to the rhyming theme but any other suggestions are welcome.
So you know what to do (click the kudos button) if you wish to support this simple and easy to implement idea. Comments (as always) welcomed.
PS. As a related issue the links on the support pages also need to be changed (firstly include this KB article http://community.giffgaff.com/t5/Getting-started/B
Occasionally on the help board, I see people asking for refunds after they were 'forced' to buy credit along with their goodybag, or getting confused thinking they have to topup the same amount that their goodybag is worth.
I think this is due to the slightly confusing 'add airtime credit' page you reach when trying to buy a goodybag.
It is not immediately obvious that you're free to not buy airtime credit and that you can just click continue without adding any credit.
This is what it looks like at the moment:
And this is my proposed change:
-it's much more obvious that you don't have to add credit
-the page is much simpler, as you now just choose the one you want rather than having to select it which adds it the basket and then you have to continue after that
-you can add credit in one click rather than two
What do you think? All suggestions and comments welcome
A great addition to the idea from @cim is to have a sentence underneath the title, something like this:
Do you want to add airtime credit?
Airtime credit is used for out of goodybag services, such as international and premium calls and texts, and picture messages (MMS).
If you run out of goodybag allowances while having an active goodybag, you can continue using the services by topping up airtime credit. +Pricing details (moved up from the bottom of the page)
There are times when you want callers to hear your voicemail greeting but you don't want them to have the ability to leave a message. For example, if you're outside the UK and contactable on another phone number, then you might want to use your voicemail greeting to tell callers your phone number abroad, but you don't want callers to be able to leave you a message. There should be a simple setting within the voicemail settings to enable or disable the ability for callers to leave a message.
When I was on Orange, they offered this; they called it an "extended absence greeting". Giffgaff should offer the same functionality.
Note that this is totally different from dialling 1616 and 1626 to enable or disable voicemail. If you disable voicemail, then callers won't hear your greeting.
Even though I'm a seasoned giffgaffer, it was not immediately obvious to either of us whether it was expecting the inputting of the users real name, or a made up username.
So as it could not be changed later, we decided to play safe and enter her real full name. Only then did it become fairly clear that it must be the latter required as it threw an error due to us entering forename and family name separated by a space. Spaces are not allowed in that entry, so it would not accept the input.
So we changed the entry to a single word username, which was accepted. As we progressed through the subsequent pages it then did ask for real name and address etc. So it all becomes clear, though somewhat after the event.
My idea is to simply add some more guidance text to that pretty bare first page of registration to take away the doubt. It should explain precisely what it is expecting ie a one piece made up user id/login name and password. It should also advise that this username will be subsequently publicly visible on any future community discussion posts etc. it could also advise that real full name etc. will be entered on subsequent pages of the process but that will not be published anywhere.
It just needs a bit more detailed help text on that early sim activation/registration page so that the GG user experience at this very early stage is improved. There should be no need to find out by trial and error just what input it requires.
Hope that's clear, it's tricky to explain here but I think anyone who has gone through that process recently will know what I'm alluding to.
Please kudos top left if you agree with this simple idea proposal.
A dedicated giffgaff 4G ‘news and updates’ page, perhaps www.giffgaff.com/4g similar to www.tescomobile.com/4g and the other networks who have had, for several months, a page dedicated to the benefits of 4G and details of a likely timeframe. A way of registering for e-mail updates would also be fantastic.
There is huge interest in 4G from quite a significant number of users, myself included, who would like reliable updates on the giffgaff 4G situation, yet there is no recent official communication regarding 4G from giffgaff. Searching the giffgaff website for this information yields a lot of member opinion/speculation. A wider Google-search just yields an article from November 2012 featuring Gregg Baker’s (of giffgaff) comments, but this is very out of date, and again contains no specifics.
This leaves those of us wanting 4G ASAP in a state of limbo. Should we continue to wait for official communication on likely timeframes, or should we defect to one of the mainstream networks? An official giffgaff 4G news/updates page would at least give some certainty to the situation.
Ok....so we all know we only get 50 kudos to use in any one 24 hour period, and once they're used you have to wait for them to kick back in again!
Well my idea is along the same lines, but with thread making! We see it time and time again, someone flooding the S:GD board with up to 10 threads in the space of 10 minutes, but never returning to answer questions that members may have asked.
And lately it's gotten worse! It's prolific amongst certain members, maybe they think the more threads they make the more payback they'll receive! But as we all know, it's quality NOT quantity that counts!
So how about a thread limit? Maybe only being able to make 3 threads in any one hour period and with at least a mandatory 10 minutes between each thread made?
And i think that is still being generous!
I know there's a similar idea on here somewhere, but that one would've still been open to abuse with regards the amount of thread making!
Hope this all makes sense!
Quite a simple idea this one (Possibly..), when we get our usage statements each month it contains our 'Extra Savings' and our 'Top called/texted numbers' (As shown at the top of the image below) but it doesn't actually tell you how many times you have called/texted giffgaff numbers or who your top contacts on giffgaff were.
So my idea is to add another section to the usage statement called something like 'Top called/texted giffgaff numbers' and have the same information that was provided about non-giffgaff numbers, but for giffgaff numbers.
I have created what it may look like below (Do I get extra points for that?) but my usage statement is broken anyway so it didn't even show me my normal called/texted numbers..
You could also have something alongside texting 'PLAN' to 43430 (Which texts you your reccomended plan alongside your last 30 days usage) where you text 'GGINFO' (Or something..) to the same number but it gives you information about giffgaff numbers that have been texted/called.
All comments/ideas appreciated
Thanks to @bethanaaay for the help!
I've seen a few posts this morning, with a mixture of people not liking the new website design, some loving it, and some saying they'll get used to it.
My suggestion is that the website is customisable, in that as part of the settings we can choose our own:
Font and colour, background images (or none), colours of buttons (such as the now blue kudos button), etc
I know the giffgaff website/community pages are powered by the Lithium software, but if there was a way to incorporate users being able to choose their own design I feel it would be good.
After all, giffgaff is the network run by us
Ok so I don't understand why giffgaff allow us to mark our own answer as the best answer. We are not allowed to give ourselves kudos so why is best answer ok? Alot of people mark their own answer as best answer when they have just put something like "sorted now thanks" if they have explained how they have sorted it so other people can see how it was done fair enough but the majority don't and I suspect a lot do it in the hope of tricking the system by having best answers against their name. So I propose that giffgaff stop allowing us to mark our own answer as best. Anyone agree?
I am amazed it is not like this anyway! It almost seems like a bug in the GG software systems.
Some time ago, unaware of the way this worked, I added a significant amount of airtime credit as a one off payment. My intention was to buy my monthly goodybags from the airtime credit as needed.
I fully expected the free to GG calls 3 month period to renew each month when I renewed my goodybags. It doesn't!! It only renews as and when one buys a goody bag directly with card payment OR when adding new airtime credit using either card or voucher payment, AFAIK.
This seems very wrong to me. I think most users would expect buying a new goodybag by ANY funding method would renew the free GG to GG calls period for a further 3 months.
So the way things are now is a pretty strong DISINCENTIVE to topping up with large amounts that might take several months to eat into. Surely GG should not penalise the customer in any way should he decide to maintain a nice healthy top up credit balance (which is earning interest in the GG bank presumably?). Yet that is exactly what this is doing!
So it does not benefit those who choose to pay generously well in advance. This system rewards those who only top up just enough for a month or two. Very counterintuitive in my opinion.
If you agree, please vote your support by clicking on the orange large kudos up arrow in the upper left corner of this post. This proposal will not get even considered for implementation by GG staff unless it gets plenty of kudos points. So get voting please.
UPDATE 19/3/2014 I just noticed that on the Goodybag page here...
http://giffgaff.com/goodybags#phone ALL the bags have bullet points on them stating 'free GG to GG'. This is somewhat misleading as if you buy all your bags from an existing large balance for 3 months or more consecutively (with no topping up) then you deffo don't get free to GG calls and texts. So that makes my present idea even more needed IMO. If this gets implemented, then whichever way goodybags are paid for, they would ALWAYS include free to GG services, which is what those bullet points somewhat erroneously suggest they do now!!
Another way of looking at all this.... Buy just a puny humble £5 bag using card payment and it resets a new full 3 month free to GG period, Great. Yet buy a huge prestige £20 bag from your credit balance and it doesn't reset the free to GG at all! Bonkers.
Thanks to all for the support on this this so far! Please keep the kudos coming in the upper left arrow. If it gets enough, I feel it is sure to be implemented.
How about a completely new and different pricing strategy? Here's my proposal - it's a very rough idea, so bear with me:
Pick 'n' Mix:
Choose the amount of minutes you want. eg.:
- or whatever might be appropriate amounts
Then choose the amount of texts you want, eg.:
- or whatever might me appropriate
Then finally choose how much data you need, eg.:
- or what ever.
Each "portion" is priced individually. If you choose to have two "portions" (minutes+texts, minutes+data, texts+data) you get a small discount; if you choose to have all three (minutes+texts+data), you get a slightly bigger discount.
Just a thought.
A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened
If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!
This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed
Got the email tonight about goodybag changes.. thought great, better deals for us all.. until i read the email.
This had been asked many times, the currently consulation regarding changes will only affect the "£12+ bags.
GiffGaff seriously now need to review their £5 and £7.50 bags as the competion are offering better deals.
Like ASDA (now EE): £5 for 100 mins, 2000text and 100MB data and then standard PAYG rates 8p/min, 4p/text and 5p/mb data, compare this to giffgaff: £5 for 60+ mins, 300 text and 20mb data then at 10p/min, 6p/text and 2p/mb until bag ends, then data is 20p for first 20mb per day and then 20p per 1MB... it doesn't compare.
ASDA also do a £5 top up, giffgaff don't.
3 (three) are offering 3,2,1 on PAYG (3p/min, 2p/text and 1p/MB data)
I saw another provider offer a 30 day 100mins, 150 text and 500MB for £5 via their monthly bag style option (no contract).
The forum is a great place, people are being rewarded by GiffGaff to answer the same old question which has been asked thousands of times before and most answers are available in the Help section of the site.
Then there are agents to answer their questions as well.
Won't be popular, How about eliminating a lot of the forums payment costs to members and use the money to offer better all round bags from the entry level up by being more competive.
Also, how about adding a £5 topup option and reduce the free calls to 30 or 45 days, thus reducing the PAYG standard rates to be more competive with three and ASDA and Sainsbury's.
The way things are looking, the cheaper goodybags are no longer competive and even the PAYG rates are looking a tad more expensive that others.
Time for a total review?
I think it would be good if there was an option to delete goodybags so you could buy a new one (before the month is up), especially when your minutes are low. This was a problem on my old network too, I had to wait a few days before topping up again because the 'bundle' hadn't expired yet.
Also, I can't see why networks don't have this option. My friend and I were talking about giffgaff the other day and he said he needs to top up again as he's used his minutes already, but this was only after 15 days. Sometimes people have months where they overtalk and need to top up again.
So after reading and also commenting on Community Consultation I have now decided on posting my little own option and idea.
Option 4 My idea for massive improvemtns on GoddyBags
To have a new goody bag called mix it match it goodybag. Giving the cusotmer the freedome of choice. Want minuits? Ok move the slider option to selected amount of mins wanted starting from 50 min to 100 to 300 to 500 to 750 to 1000 to 4000 to unlimited ok, happy? Bagged it.
Next now move slider up to select amount of text you want. Use same sort of methords above.
And then repeate for data being say no data at all being 0 being dissabled and only wifi access only.
then a range from 100mb to 300 to 500 to 1 gb to 5 gb to 10 gb to unlimited.
This way the customer can get exctly what they want via a much wider range giving the customer the fredom of choise on all areas.
The prices would varie depending on what a user has decided to put together based on calls, text and internet.
Having such a goodybag like the idea above would see a lot more customers sticking around and also more customers moving over to GiffGaff giving customers more choice and ways to use their phone and to keep things to what a customer likes. Having many goodybags are indeed good or packages with other networks but when you start changing things around people also start moving to other networks.
Using my idea and option I believe most people on here would actualy like somthing like this depending on prices however given the fact of current packages you have with the goodybags you can actually work around prices currently take some of it away and split it up into segments and actualy come up with many more options for customers.
Just my 2 cents and feedback and idea for improvements.
I've just received about the 20th phone call from my Dad, unsure of what is password is for his gg account (he's only been with gg for about 3 months ). Now, I'm more than happy to help him each and every time, but rather than request a password reset in these situations, couldn't a password hint be made available?