Seems so obvious but hasn't been done and needs to be made much clearer. See for yourself here http://giffgaff.com/phones
I was prompted by a help thread asking whether giffgaff were locked or not and found that NOTHING on the phones offer page states this at all (even on the specifications of the phones). The only 'official' confirmation is on the Knowledge based article on this which isn't even linked.
So simples add some text to the header banner that is used on buying phones to include the really important selling point that giffgaff phones aren't locked to the network. I've kept to the rhyming theme but any other suggestions are welcome.
So you know what to do (click the kudos button) if you wish to support this simple and easy to implement idea. Comments (as always) welcomed.
PS. As a related issue the links on the support pages also need to be changed (firstly include this KB article http://community.giffgaff.com/t5/Getting-started/B
When signing up to giffgaff you are faced with choosing a member name
and as members first signing up we just put a name and many put there actual name ie Joe bloggs and although it says it can't be changed it doesn't tell you that this choice will be visible to all the community.
Although many have asked for a way to change the member name chosen giffgaff say this is not possible
So my idea is .
Instead of Member name :
It's replaced with Community Username
And it has a warning saying
This username will be visible to all the community and cannot be edited or changed after you choose and sign up
Please give thought to you choice before you complete sign up.
This should be an easy way to solve any future problems.
If you agree please support by kudos of the idea
Occasionally on the help board, I see people asking for refunds after they were 'forced' to buy credit along with their goodybag, or getting confused thinking they have to topup the same amount that their goodybag is worth.
I think this is due to the slightly confusing 'add airtime credit' page you reach when trying to buy a goodybag.
It is not immediately obvious that you're free to not buy airtime credit and that you can just click continue without adding any credit.
This is what it looks like at the moment:
And this is my proposed change:
-it's much more obvious that you don't have to add credit
-the page is much simpler, as you now just choose the one you want rather than having to select it which adds it the basket and then you have to continue after that
-you can add credit in one click rather than two
What do you think? All suggestions and comments welcome
A great addition to the idea from @cim is to have a sentence underneath the title, something like this:
Do you want to add airtime credit?
Airtime credit is used for out of goodybag services, such as international and premium calls and texts, and picture messages (MMS).
If you run out of goodybag allowances while having an active goodybag, you can continue using the services by topping up airtime credit. +Pricing details (moved up from the bottom of the page)
I just received the new giffgaff trio sim. And even though there is a little guide on the sims, the boundaries between sim/micro/nano, are not clear.See for yourself:
So yes there is a mini guide on the sim, but it is still not clear. Especially as these are close up photos while a person would see them from a good half a metre away.
An example of a clearly marked sim, would be the 3 triple sim which has another color for each rim size around the sim.
My idea is not to ruin the the new branding, but to make it clearer to see the other sizes. you could do this by puting a clear thin line on every layer. And i am almost sure there are many other ways.
Thanks for reading
Please kudo if you agree
Edit: People seem to think that it is clear in the picture. Not everybody has a great eyesight. Plus you are looking at a close up picture. And i cannot put in a bigger picture as giffgaff limits images to a third of mb.
My idea is to allow free giffgaff to giffgaff calls regardless of if you have topped up your phone with a credit card or if you have topped it up with pre existing credit or previous payback.
I currently purchase my goodybags from my existing credit which is from my payback. However i recently noticed that my free giffgaff to giffgaff has expired presumably because i havent topped up using my own money, even though i purchase a new goodybag with my credit every month . I beleive that this shouldnt happen and free giffgaff to giffgaff should be allowed regardless of what you top up your phone with..
This has put me off using the community and helpng others because my payback is almost irrelivant because the majority of my friends are on giffgaff and instead of receiving this potential unlimited contact with them in having to use up my goodybag allowences.
Call Catcher gives you the facility to find out who has called if your phone has been out of coverage or switched off. Once your phone has coverage or is switched on, you will receive a text message telling you who called and the time/date.
Kudos this if you would want this feature.
a suggestion by another giffgaffer here.. http://community.giffgaff.com/t5/Help-Support/Who-
gave me the idea to suggest that giffgaff should make all calls to nepal made via giffgaff free.. for at least a week..
i spent money on giffgaff trying to contact nepal yesterday.. with no success.. just ended up getting charged without getting connected at all..
now, i know that few pounds isn't much..
but if giffgaff were to show some support to all the nepali expats living in uk who are giffgaff users like me.. would be so much help and a sign of great solidarity .. in this time of desperate need..
sincere thank you to all those who will support this..
p.s. there are several ways to lend a helping hand.. i'm sure people have heard of international red cross and other similar charities which are doing such a great work in nepal right now..
A little known fact is that if you don't access your giffgaff voicemail for 60 days any customisation is lost (no pin, no personalised greeting etc) and you're not informed it has happened
If having gone to the trouble of setting these, to find if you did need to urgently check voicemail from another phone if would be very annoying to find you can't!
This is idea is very simple - once a PIN and/or a personalised greeting has been set - just leave it there without any time limits for it to be removed
Quite a simple idea this one (Possibly..), when we get our usage statements each month it contains our 'Extra Savings' and our 'Top called/texted numbers' (As shown at the top of the image below) but it doesn't actually tell you how many times you have called/texted giffgaff numbers or who your top contacts on giffgaff were.
So my idea is to add another section to the usage statement called something like 'Top called/texted giffgaff numbers' and have the same information that was provided about non-giffgaff numbers, but for giffgaff numbers.
I have created what it may look like below (Do I get extra points for that?) but my usage statement is broken anyway so it didn't even show me my normal called/texted numbers..
You could also have something alongside texting 'PLAN' to 43430 (Which texts you your reccomended plan alongside your last 30 days usage) where you text 'GGINFO' (Or something..) to the same number but it gives you information about giffgaff numbers that have been texted/called.
All comments/ideas appreciated
Thanks to @bethanaaay for the help!
As there is bound to be a new iPhone in a years time(1) and in the future there may also be yet smaller SIMs than the coming nano SIM(2) or maybe something totally groundbreaking and new that networks need to know about(3), I think it may be time that giffgaff get's hold of Apple and requests to be updated about coming features of product releases before the product announcement so their customers are not to be left potentially for months without required items to use their device (like the nano SIMs(4) and instead can have what they need as soon as shipping happens.
I thought of this as the latest blog post(4) stated the following:
"since we do not have a direct relationship with Apple, we have been acting on assumptions and rumours like everyone else until yesterday"
Basically saying that Apple do not tell giffgaff about features which will be in the latest devices (probably because they don't sell iDevices). This is also occuring with other companies (not just mobile netorks) and they too do not find out about new features which could have a bad affect on their business (in giffgaff's case: lose of many customers, less people suggesting the network and looking bad to others not being upto speed with technology)
Now, I appreciate this may not be very easy to do as "giffgaff don't sell iPhones and Apple won't benefit so they don't bother to tell them etc..." or what ever the reason is but maybe giffgaff could come up with some other arrangment with Apple. Maybe one of the following just for example:
Agree with Apple on how many devices on the network are the latest version so Apple know that giffgaff will be helping them grow and it would be benefitial to tell them of latest features which could affect them
Agree with Apple that O2 can tell them as they are an MVNO
Pay a small fee to get info (maybe not the best but possibility as giffgaff would then be prepared)
giffgaff could sell the iPhone 5 and future versions as they are likely to sell and as I have been told, Apple only care about those who sell it so this could be easier etc, etc, there are dozens of things that potentially giffgaff could agree with Apple on so they benefit on information when it's announced to big companies, just like other networks and make sure that they keep it all secret.
Why do this?
As we know, giffgaff are going to take a couple of months to get the nano SIMs needed (evidently too late for the release of the iPhone 5) but if they got told in advance (say when the other networks found out) next time then maybe they would be ready with the necesary technology for these devices and save losing customers and not benefit from the millions of devices to be bought which could use giffgaff.
It's clear that this major phone release was missed by giffgaff (not having SIMs needed) but next year or the year after when the next breakthrough, network dependent, technology is brought to a phone giffgaff need to be ready (so they can benefit from keeping customers and gsining more!) and will know just like the other networks.
Also, after the release and people have chosen wheher to go to another network who provides nano SIMs, giffgaf could show stats of how much (or maybe little they lost (although would be pointless in that case)) they lost by being kept in the dark to Apple to help them maybe be recognised and be updated from them to save them next time!
EDIT: As some comments have mentioned, having a relationship with Apple could also lead to:
Having asigned giffgaff internet profile on iPhone
Possibly hot spot tethering
Possibly visual voicemail
having the name giffgaff at the top of the iPhone instead of O2 UK
voicemail button could work
Please support by clicking the gold star
(1),(2),(3),(4) within spoiler
(2)diddy SIM or picco SIM?
(3)injected SIMs or network run trackers/identities? (who knows with Apple!)
(4)read the latest blof post for information regarding nano SIMs taking a few months to come here: http://community.giffgaff.com/t5/Blog/giffgaff-nan
Great news that this is now an implemented part of giffgaff for all of us! Thank you for the continuous support and feedback on this idea, it has been great and overall has had a great end result!
[Edited: Resolved HTML issue]
There are times when you want callers to hear your voicemail greeting but you don't want them to have the ability to leave a message. For example, if you're outside the UK and contactable on another phone number, then you might want to use your voicemail greeting to tell callers your phone number abroad, but you don't want callers to be able to leave you a message. There should be a simple setting within the voicemail settings to enable or disable the ability for callers to leave a message.
When I was on Orange, they offered this; they called it an "extended absence greeting". Giffgaff should offer the same functionality.
Note that this is totally different from dialling 1616 and 1626 to enable or disable voicemail. If you disable voicemail, then callers won't hear your greeting.
How about a completely new and different pricing strategy? Here's my proposal - it's a very rough idea, so bear with me:
Pick 'n' Mix:
Choose the amount of minutes you want. eg.:
- or whatever might be appropriate amounts
Then choose the amount of texts you want, eg.:
- or whatever might me appropriate
Then finally choose how much data you need, eg.:
- or what ever.
Each "portion" is priced individually. If you choose to have two "portions" (minutes+texts, minutes+data, texts+data) you get a small discount; if you choose to have all three (minutes+texts+data), you get a slightly bigger discount.
Just a thought.
There are many scenarios when one has a wifi connection but no O2 signal, for example:
We all miss incoming calls in these scenarios. I am therefore suggesting that giffgaff implements SIP addresses and logins whereby giffgaff members can log in to their giffgaff line for incoming calls using any SIP app via a wifi connection. This means that whenever one does not have a mobile signal, one can still receive calls via wifi using an app on one's smartphone.
Other advantages are:
I got this idea from Russia. I use local prepaid SIM cards whenever I travel and MegaFon, my Russian prepaid SIM card provider, gives me exactly this functionality, i.e. a SIP address and login for my mobile number. MegaFon customers can choose whether incoming calls are delivered via the mobile network, via SIP or via both simultaneously. MegaFon goes two steps further than what I'm advocating for giffgaff, allowing outgoing calls via SIP and also providing an optional free app, a white label of Acrobits, a leading paid SIP app. It is bizarre that when I'm on the Tube or elsewhere without a mobile signal and with wifi, I can receive calls on my Russian mobile number but not on my UK mobile number via giffgaff. The Russians can do this; why doesn't giffgaff do the same?
Got the email tonight about goodybag changes.. thought great, better deals for us all.. until i read the email.
This had been asked many times, the currently consulation regarding changes will only affect the "£12+ bags.
GiffGaff seriously now need to review their £5 and £7.50 bags as the competion are offering better deals.
Like ASDA (now EE): £5 for 100 mins, 2000text and 100MB data and then standard PAYG rates 8p/min, 4p/text and 5p/mb data, compare this to giffgaff: £5 for 60+ mins, 300 text and 20mb data then at 10p/min, 6p/text and 2p/mb until bag ends, then data is 20p for first 20mb per day and then 20p per 1MB... it doesn't compare.
ASDA also do a £5 top up, giffgaff don't.
3 (three) are offering 3,2,1 on PAYG (3p/min, 2p/text and 1p/MB data)
I saw another provider offer a 30 day 100mins, 150 text and 500MB for £5 via their monthly bag style option (no contract).
The forum is a great place, people are being rewarded by GiffGaff to answer the same old question which has been asked thousands of times before and most answers are available in the Help section of the site.
Then there are agents to answer their questions as well.
Won't be popular, How about eliminating a lot of the forums payment costs to members and use the money to offer better all round bags from the entry level up by being more competive.
Also, how about adding a £5 topup option and reduce the free calls to 30 or 45 days, thus reducing the PAYG standard rates to be more competive with three and ASDA and Sainsbury's.
The way things are looking, the cheaper goodybags are no longer competive and even the PAYG rates are looking a tad more expensive that others.
Time for a total review?
So after reading and also commenting on Community Consultation I have now decided on posting my little own option and idea.
Option 4 My idea for massive improvemtns on GoddyBags
To have a new goody bag called mix it match it goodybag. Giving the cusotmer the freedome of choice. Want minuits? Ok move the slider option to selected amount of mins wanted starting from 50 min to 100 to 300 to 500 to 750 to 1000 to 4000 to unlimited ok, happy? Bagged it.
Next now move slider up to select amount of text you want. Use same sort of methords above.
And then repeate for data being say no data at all being 0 being dissabled and only wifi access only.
then a range from 100mb to 300 to 500 to 1 gb to 5 gb to 10 gb to unlimited.
This way the customer can get exctly what they want via a much wider range giving the customer the fredom of choise on all areas.
The prices would varie depending on what a user has decided to put together based on calls, text and internet.
Having such a goodybag like the idea above would see a lot more customers sticking around and also more customers moving over to GiffGaff giving customers more choice and ways to use their phone and to keep things to what a customer likes. Having many goodybags are indeed good or packages with other networks but when you start changing things around people also start moving to other networks.
Using my idea and option I believe most people on here would actualy like somthing like this depending on prices however given the fact of current packages you have with the goodybags you can actually work around prices currently take some of it away and split it up into segments and actualy come up with many more options for customers.
Just my 2 cents and feedback and idea for improvements.
Ok....so we all know we only get 50 kudos to use in any one 24 hour period, and once they're used you have to wait for them to kick back in again!
Well my idea is along the same lines, but with thread making! We see it time and time again, someone flooding the S:GD board with up to 10 threads in the space of 10 minutes, but never returning to answer questions that members may have asked.
And lately it's gotten worse! It's prolific amongst certain members, maybe they think the more threads they make the more payback they'll receive! But as we all know, it's quality NOT quantity that counts!
So how about a thread limit? Maybe only being able to make 3 threads in any one hour period and with at least a mandatory 10 minutes between each thread made?
And i think that is still being generous!
I know there's a similar idea on here somewhere, but that one would've still been open to abuse with regards the amount of thread making!
Hope this all makes sense!