So, those members who are active in the help forum on the full site may well have seen this image on the right hand side of the page:
Its not doing enough!!!
The demise of 2020 was announced in this thread on the 15/4/14 ... but still members are helping out in the forum saying text 2020, over a week after the death of 2020, helpers should not be giving out dated information.
So what can we do to help stop wrong information being given to people who come looking for help?
PLEASE MAKE THE CHANGE VISIBLE!!!
We shouldn't be seeing members giving out wrong and out dated information to members who need help!
So please show your support and lets get "The demise of 2020" visible
As always feedback is appreciated and please Kudos if you wish to support the idea
Thanks for reading
Obviously been discussed elewhere! but what abt doing what "Tesco's" do where your remaining minutes get carried over to the next few months! Imagine the customers GiffGaff would get from this feature!
Just a thought.com
Good evening everyone, hope you are all well. My idea is about the 50 sims in a box.
At the moment, when you order a box of 50 sims from giffgaff you either choose nano or dual sims for all 50 sims however I find this can be rather impractical when I use a mixture of both each month.
My limit is 80 so I cannot order 1 box of each so therefore must order one box of sims and then stock up on the other type by ordering lots of sims in batches of three which is rather time consuming!
I imagine this is a problem for many recruiters especially if your limit is only 50 as then you cannot get any of the other type.
As a solution, giffgaff could offer half half boxes with both types of sim card in or even a system whereby you could choose how many of each type you would like?
What do you all think?
EDIT: Very good point by @solid247, this idea will also save postage money for giffgaff, as they could send out the mixed boxes instead of having to send out one 50sim box and many batches of 3.
Right now, call diverting only works with UK numbers. It would be great if GG allowed us to set up call diverting to any number. This would be very usefull especially while one is abroad for a "long" time. Let's imagine you are going to be in France for two months... As everybody knows, roaming charges are pretty high, so you get a "local" payg sim card with a good data allowance for your smartphone. What do you do with your gg sim card? Three options:
1) Leave it at home.
2) Put it on a spare phone and carry two phones with you.
3) Divert all calls to your local french number.
In my opinion, option 1 is really bad, you will miss all your calls. Option 2 is a pretty uncomfortable. Option 3 is perfect, only one phone to carry and worry about, everyone in UK can reach me without having to know my french number and it's even cheaper than roaming (5p/min vs of 7p/min).
I have just been chatting to a deaf guy on an internet forum, who really wants a mobile phone tarrif with unlimited data, unlimited texts but no voice calling minutes.
If giffgaff introduced say a £7 goodybag, akin to the £10 goodybag we already have, but with no voice minutes, then it would do the following.
1) It would be a major selling point to the deaf community who understandably don't want to pay for something they can't use. (Along side the fact that all giffgaff support is already web based with no call centres).
2) It would boost the credability of giffgaff as company reaching out to disabled users.
3) Im sure there are plenty of people out there who hate talking on the phone and only want to text and use data.
If you like the idea... give it kudos!
It would be good to be able to see your the usage statistics from itemised calls, texts and data for past months.
If you can display a usage graph too then seeing both the stats and graph would make it easier to decide whether to change goody bags to save money.
I think it would be a good idea to be able to use your credit online.
For example if you have unlimited texts you will be able to use them online from the giffgaff website. This would be really handy when you forgot your charger and you're round your mates house so your phone dies. You could just go online and send some texts.
I recently purchased the Moto G 16Gb for myself and would of liked to have used giffgaff's store to buy it rather than getting it from elsewhere.
I've searched and found this idea: http://community.giffgaff.com/t5/Submit-Great-giff
I've supported it but I fear it is too old to get enough support to be taken to an ideas meeting. That is why I started this idea because I hoped a new idea would spark enough interest to either have this idea go to the idea's meeting or get enough people redirected to the old idea for it to get enough kudos to be looked at again.
The Moto G is one of the best budget phones available and considering giffgaff is one of the best networks for value for money I would expect that selling the the best low end and mid range phones would be where giffgaff would do best. It is almost 4 months since the Moto G launched so we are late but it is better to be late than to miss out completely. I suspect that there are still loads of people looking to move from a feature phone to a cheap smart phone that currently use giffgaff and would benefit from having the Moto G offered through their networks site store.
Saw this the other day and thought for someone not used to our pricing this was confusing. Imagine a T-Mobile customer seeing this for the first time - thinking gosh giffgaff charge 25p a minute to call my mates on O2 - not going there.
I suggest a slight wording change to "Compare our per minute prices with other mobile networks". And perhaps change the link wording at the bottom to "More detailed comparison". Think we need to be crystal clear with no possibility of misreading.
UPDATED WITH NEW DESIGN
(kudos to cinami for the giffgaff pixel suggestion)
ok so in my opinion, the main community page is well in need of a change
there's people posting in wrong sections all the time as they all look too similar
this is just a quick mock-up of what i personally think would make the main page look more appealing and a lot easier to use for newcomers to the site, everyone is familiar with icons nowadays (app looking icons) so my idea is to replace the current 'listing of sections' with a set of 'section icons'
not necessarily the same as what i've done below,
this is just a quick 10min mock-up as i said, but something very similar:
- maybe have a little picture on them too (constantly or just when hovered over)
- also i've put the JOIN section at the top as i think it will encourage those just here for a nosey to actually click it
without further ado..
hope y'all like
and a version for on mobile too
i've put the Knowledge base at the top where the Ideas and Blog currently drop down from, maybe if you click that, a list could come down with all the most important articles in there..?
..i dont know, its just a basic idea, but if the Ideas and Blog CAN be included then cool.. if not then hey ho, leave them in the dropdown and put the Knowledge Base on an icon
So, the title says it all really,
giffgaff already have members addresses and therefore our postcodes.
Scan for 4G availability and when a new postcode receives 4G, email members in that postcode to let them know they can now receive 4G (Phone and sim card allowing).
If scanning postcodes is too difficult to implement, then at the very least inform people when 4G arrives in their area.
Hopefully this will ensure the earliest uptake of 4G possible.
When I call an 0800 number on my work mobile (Voda I think) I get a message saying that 0800 numbers are not free and chargable at standard rate and then tells me to hang up if I do not wish to continue...
I have seen an increasing number of threads about numbers that are not inclusive in our Goodybag minutes including many that look like mobile numbers (077444, 077445 etc)...
So my suggestion is that GG does something similar, a short message saying "This call is charged at special rates and is not part of your allowance", prior to connecting the call which will...
1: Stop people being charged unexpectedly for calls
2: Stop people having to remember the growing list of number that are now being charged
3: Stop 1001 more threads starting up on the topic
4: Allow GG to make changed quickly without everyone having to check threds and bulletins if a new number range is affected
5: Make GG an even better more user friendly provider
6: 1001 other things I can not think of right now...