Archive: Ideas

this would be better than waiting for agent to reply! ... View more

So, those members who are active in the help forum on the full site may well have seen this image on the right hand side of the page:   BUT   Its not doing enough!!!   The demise of 2020 was announced in this thread on the 15/4/14 ... but still members are helping out in the forum saying text 2020, over a week after the death of 2020, helpers should not be giving out dated information.   So what can we do to help stop wrong information being given to people who come looking for help?   put an announcement banner on the top of the forum on the mobile site, this was done for Earth Hour and often done to promote the ideas forum ... SO utilise the methods available to promote the fact 2020 is no longer the answer! send EVERYONE a PM if logistically possible, and if not PM all members who have taken the bronze quizzes.  make the current  Announcement banner appear more often, across the whole site! PLEASE MAKE THE CHANGE VISIBLE!!!   We shouldn't be seeing members giving out wrong and out dated information to members who need help!   So please show your support and lets get "The demise of 2020" visible   As always feedback is appreciated and please Kudos if you wish to support the idea   Thanks for reading Alice Powell ... View more

Obviously been discussed elewhere! but what abt doing what "Tesco's" do where your remaining minutes get carried over to the next few months! Imagine the customers GiffGaff would get from this feature!   Just a thought.com ... View more

Good evening everyone, hope you are all well. My idea is about the 50 sims in a box. Problem At the moment, when you order a box of 50 sims from giffgaff you either choose nano or dual sims for all 50 sims however I find this can be rather impractical when I use a mixture of both each month. My limit is 80 so I cannot order 1 box of each so therefore must order one box of sims and then stock up on the other type by ordering lots of sims in batches of three which is rather time consuming! I imagine this is a problem for many recruiters especially if your limit is only 50 as then you cannot get any of the other type. Solution As a solution, giffgaff could offer half half boxes with both types of sim card in or even a system whereby you could choose how many of each type you would like? What do you all think? Hannah   EDIT: Very good point by @solid247, this idea will also save postage money for giffgaff, as they could send out the mixed boxes instead of having to send out one 50sim box and many batches of 3. ... View more

Right now, call diverting only works with UK numbers. It would be great if GG allowed us to set up call diverting to any number. This would be very usefull especially while one is abroad for a "long" time. Let's imagine you are going to be in France for two months... As everybody knows, roaming charges are pretty high, so you get a "local" payg sim card with a good data allowance for your smartphone. What do you do with your gg sim card? Three options: 1) Leave it at home. 2) Put it on a spare phone and carry two phones with you. 3) Divert all calls to your local french number.   In my opinion,  option 1 is really bad, you will miss all your calls. Option 2 is a pretty uncomfortable. Option 3 is perfect, only one phone to carry and worry about, everyone in UK can reach me without having to know my french number and it's even cheaper than roaming (5p/min vs of 7p/min). ... View more

I have just been chatting to a deaf guy on an internet forum, who really wants a mobile phone tarrif with unlimited data, unlimited texts but no voice calling minutes.   If giffgaff introduced say a £7 goodybag, akin to the £10 goodybag we already have, but with no voice minutes, then it would do the following.   1) It would be a major selling point to the deaf community who understandably don't want to pay for something they can't use. (Along side the fact that all giffgaff support is already web based with no call centres). 2) It would boost the credability of giffgaff as company reaching out to disabled users. 3) Im sure there are plenty of people out there who hate talking on the phone and only want to text and use data.   If you like the idea... give it kudos!       ... View more

For me auto goodybag renewal is useless as I use voucher, I want queing back soon as possible. ... View more

I think it would be a good idea to be able to use your credit online. For example if you have unlimited texts you will be able to use them online from the giffgaff website. This would be really handy when you forgot your charger and you're round your mates house so your phone dies. You could just go online and send some texts. ... View more

I have posted before about the problem of accidentally going way over the daily 20Mb for 20p and getting screwed for all your credit balance at the high rate of 20p for each Mb over the limit. It cost me dear last month and I have seen similar members having issues. I have suggested warnings, having an opt in for a cap, automatically being assigned a £10 goodibag etc. The typical response is 'Biy a goodibag cheapskate!' I do sometimes buy a goodibag but other times stick with Payg usually without a problem. I am typically charged the 20p each day (£6 a month) and limit my calls to GG and a few to other networks. Total cost has usually been around the £7 a month. The way things are no one would consciously use £100mb in a day without a goodybag as it would cost £16.20. It is so obvious that GG could easily do better and still make good money. What could be easily implemented would be to charge the 20p/20Mb flat rate for outside goodybag data. 21mb -> 40p, 40Mb->40p, 41Mb-60p etc 100mb-£1. Light users with occasional blips in useage either intentional or unintentional could easily hit the £10 a month where it becomes stupid but with care could keep bills down to the £3 to £6 mark and still keep up with the odd email, whatsapp, weather update. Simple - fair and easy to understand. People who find this suggestion of interest already know about the excellent value goodybags so it would be helpful if the 'Buy a Goodybag Brigade' appreciate that this thread is about Light data, voice & text users. Who want to save a bit but still use their phones. In families with several phones, often not all need to have active goodybags and the cumulative savings over the year could be significant. Quite simply, if you support the 20p/20Mb as being fair and viable, please add some support here. The status quo is unsatisfactory as it is too easy to hit the extortionate rate by accident and ending up feeling ripped off by GG. I've been there and was gutted. All I want is a fair and viable improvement. ... View more

Saw this the other day and thought for someone not used to our pricing this was confusing. Imagine a T-Mobile customer seeing this for the first time - thinking gosh giffgaff charge 25p a minute to call my mates on O2 - not going there.   I suggest a slight wording change to "Compare our per minute prices with other mobile networks". And perhaps change the link wording at the bottom to "More detailed comparison". Think we need to be crystal clear with no possibility of misreading. ... View more

Apologies if this one is done before   I find this situation incredibly irritating. I ring a colleage, but get through to their answer machine, at which point it hang up immediately. However, i always get that annoying reminder, telling me that i have just used one minute from my goodybag.   It wouldn't be so bad if there were something in between 300 minutes and unlimited, but as it is i have to be very careful with my minutes.   Surely it wouldn't be difficult to charge for any call less than 5 seconds? We're not talking free calls here, just that couple of seconds it takes to put the phone down when one realises you're not going to get through.   as always, kudos if in agreeement... ... View more

When I call an 0800 number on my work mobile (Voda I think) I get a message saying that 0800 numbers are not free and chargable at standard rate and then tells me to hang up if I do not wish to continue...   I have seen an increasing number of threads about numbers that are not inclusive in our Goodybag minutes including many that look like mobile numbers (077444, 077445 etc)...   So my suggestion is that GG does something similar, a short message saying "This call is charged at special rates and is not part of your allowance", prior to connecting the call which will...   1: Stop people being charged unexpectedly for calls 2: Stop people having to remember the growing list of number that are now being charged 3: Stop 1001 more threads starting up on the topic ;) 4: Allow GG to make changed quickly without everyone having to check threds and bulletins if a new number range is affected 5: Make GG an even better more user friendly provider 6: 1001 other things I can not think of right now...   :) ... View more

UPDATED WITH NEW DESIGN (kudos to cinami for the giffgaff pixel suggestion)   ok so in my opinion, the main community page is well in need of a change   there's people posting in wrong sections all the time as they all look too similar   this is just a quick mock-up of what i personally think would make the main page look more appealing and a lot easier to use for newcomers to the site, everyone is familiar with icons nowadays (app looking icons) so my idea is to replace the current 'listing of sections' with a set of 'section icons'   not necessarily the same as what i've done below, this is just a quick 10min mock-up as i said, but something very similar: - maybe have a little picture on them too (constantly or just when hovered over) - also i've put the JOIN section at the top as i think it will encourage those just here for a nosey to actually click it   so.. without further ado..   hope y'all like :D     and a version for on mobile too :) i've put the Knowledge base at the top where the Ideas and Blog currently drop down from, maybe if you click that, a list could come down with all the most important articles in there..? ..i dont know, its just a basic idea, but if the Ideas and Blog CAN be included then cool.. if not then hey ho, leave them in the dropdown and put the Knowledge Base on an icon ;)     ... View more

If you DONT want compensation click the kudos button and when they talk about compensation i will send this link. In life you get problems it wasnt giffgaffs fault its technology and yes they could of handled it better but they have to learn from it and improve not give out compensation to keep people happy. Im british not american id rather they keep the compensation and put it to use like having a back up plan. God bless the queen ;-) ... View more

Today I saw that Shaun was asking about cakes in the daily update, I responded to this personal comment but they can't at this time respond back. It would be useful if this was enabled it wouldn't be in any way related to any issue or forum matter and only on that thread. We all know and feel part of the family of the educators and management team maybe it would be good to include the agents. Its only a small thing but adds to the community element of the forum to include the agents ( in a limited means I know ) I can't see that this would be a costly or difficult idea to implement just need to drum up some support :) ... View more

Just a thought - tesco (O2) are offering the Moto G phone 8GB at £99 which is currently sold out. Giffgaff should be offering something similar. This is an important phone launch and an opportunity to really sell the brand. ... View more

Hi, My idea is that, Every couple of Months or whenever suitable, giffgaff should hold a £1 for Charity Day. On this day, every giffgaffer should get a text message, and should be advertised on the community, of the option for giffgaffer to donate to a charity which has been chosen.   Member could have the option to donate a £1 or higher if they wish to do so. fully optional. either through their airtime credit or could be paid through payback points (if possible).   The charity could be chosen via a poll on the community forum, or alternatiely set to help any emergancy disaster.   £1 would be a good amount as - its affordable - reasonable amount (and there would always be the option to donate more) - sounds like a good amount.   Imagine how the contributions of our wonderful community could help people around the world. If you like the idea Please KUDOS. :)   ... View more

I will never use the games threads as I think they are just a pointless way of getting your post count up (for me at least). Also now we have nearly a full page of game post threads the actual threads im participating it dissapear of the front page too quickly in off topic. We can highlight a thread, add it to an RSS stream but we cannot actually block it from showing. Why? I don't want to see GAME threads, I want to see users old and new coming into OT and not being put off from asking or saying things just because they see loads of game threads taking over the OT boards! ... View more

I recently purchased the Moto G 16Gb for myself and would of liked to have used giffgaff's store to buy it rather than getting it from elsewhere.   I've searched and found this idea: http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Moto-G-8gb/idi-p/10753679   I've supported it but I fear it is too old to get enough support to be taken to an ideas meeting. That is why I started this idea because I hoped a new idea would spark enough interest to either have this idea go to the idea's meeting or get enough people redirected to the old idea for it to get enough kudos to be looked at again.   The Moto G is one of the best budget phones available and considering giffgaff is one of the best networks for value for money I would expect that selling the the best low end and mid range phones would be where giffgaff would do best. It is almost 4 months since the Moto G launched so we are late but it is better to be late than to miss out completely. I suspect that there are still loads of people looking to move from a feature phone to a cheap smart phone that currently use giffgaff and would benefit from having the Moto G offered through their networks site store. ... View more