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On the about us page or somewhere it'd be cool to see an embedded Google Streetview map of the giffgaff offices.



The Business photos page has a section on getting started and even has a list of verified photographers that can be employed to complete the task. Who wouldn't want to go for a wander around the cafeteria?






It's cool and not very common.



It doesn't really serve much purpose beyond the cool/novelty/interest factor.



Yes it probably costs money.

Status: Under Consideration
Hey guys, the 360 feature of this was really liked - the team decided that they would rather do a picture of the people that make giffgaff rather than an empty office - so we're going to think of ways we can do this with the staff involved in the office. You'll still get a sneak peek but you'll see us all too!

Lost SIM should inform of SIM Swap alternative

Status: Under Consideration
by cim ‎20-12-2012 10:30 - edited ‎24-12-2012 18:02

At the moment the existing lost SIM mechanism is advised in various pages such as help: and of course the main lost SIM page


- these pages do not inform those who are about to disable their SIM for several days of downtime that there is an alternative available i.e. SIM swap - which will disable the old SIM and enable a replacement in minutes. 


I can't see any reason not to do a SIM swap when a SIM is lost, other than not having a spare GG SIM available of course, and many Giffgaffers do have spares...


So the idea is:


Propose the SIM Swap as an alternative to the lost SIM approach wherever the lost SIM procedure is described in the Giffgaff web site


The benefits for those with a spare SIM handy are getting back up and running immediately instead of maybe a week without service - and the benefit to GG should be some saved money and effort in not having to process and post out a new SIM.


Good idea? Any reason I may have missed not to recommend this approach?


Edit - nate37 has pointed out that there may be some situations where a phone is stolen and needs to be blocked - so either the Lost SIM page could have a "block phone without blocking SIM" option added and/or perhaps Giffgaff could create an option in the SIM Swap page to "block a phone and perform a SIM swap".


p.s. for anyone who has not yet caught up with SIM swap - more info here

Status: Under Consideration
Along with the other two ideas that highlighted to us the current gap in the lost/stolen process, we'll be reviewing this idea along with them - thanks for submitting, we agree that we should be doing more to promote sim swap as an alternative which should improve the member experience of this situation. Thanks again.

On the idea board you have these links, theres something missing.


Have you ever submited an idea and then lose track of it in all those ideas. There should be a link 'Your ideas'.


This will make it a lot easier to check your status of an idea.

Status: Under Consideration
This idea is now under consideration as part of an investigation in our Ideas Platform.

Hi all. I was just over in the middle tab up there checking out the blog, the new one from  handy giffgaff staffer valerie_86 but I don't really know who Valerie is. I pressume that she's part of the business / finance team because she's posted a few times on things of that nature.


I propose that the generic rank 'handy giffgaff staffer' be a little less used and something more appropriate to the role of the staffer be used to give a better idea of who's posting and what they do at giffgaff. I think that this would make it a little clearer especially in blogs. With staff numbers increasing there's less need for a generic rank these days.


How hard is it to do?

Not very hard I'd have thought



Status: Under Consideration
10th May 2014: Whilst we can see the benefits to this Idea, we want to investigate whether the benefit is worth the amount of work to set up a lot of individual staffer ranks and whether there would be a loss of instant recognition of staffer rank for members, especially newcomers. Perhaps there's another way we can do this through badges or signatures.

At the moment, when I use the "Quote" button on the full site of the forum when I want to reply to something they've said, I usually replace the username in that quote with an actual @mention, so that they are notified via e-mail that I have replied to their comment. For example ...

@alicepowell wrote:
Nah I could hug Gordie and I'm sure he'd never mention my man/men screw up again Smiley Very Happy

(Yeah - I liked that post, so I thought I'd use it for my example. Smiley Wink)


Obviously it's a manual process each time, but it does the job nicely.


I think it would be really handy though, if, every time anyone pushes the "Quote" button, an @mention was automatically generated by the forum software in the appropriate place (as above), so that people would always be notified. I think it would significantly improve communication between members, particularly those requiring help.


Head of Community, gregg_b, has added it as a "suggestion" in the list of possible forum improvements that he asked members for in February, but the idea he has linked to in that post (for which credit must go to @wjack2010) has recently been put in the Idea Vault due to lack of community support. My main reason for resurrecting it now is that I've been told it IS technically possible, but of course it can only be implemented if community members support this idea in sufficient numbers (i.e. at least 20), so we just need to give it a bit of a push.


I know this kind of notification is already possible via an external site, "IFTTT", but I think it would be better if we could bring this "in-house", so to speak.


So, if you like the sound of it, please show your support by clicking on the "Kudos" button. Thank you. Smiley Happy

Status: Under Consideration
This idea is now under consideration - we like it and think it could have the added benefit of making sure original posters update their threads in Help where needed. We've raised a work request for the feature and will let you know when it's prioritised.

The 4G goody bags need to be made available to queue before 4G starts so that they will be ready to go from the day you switch on 4G.


My current goody bag expires on 25th March and at the moment I can only queue another 3G goody bag. This means if you switch on 4G  from 1st April (example) I will have to wait another 3 1/2 weeks to be able to get my 1st 4G goody bag.


Seeing as you are promoting people being ready for day 1 of 4G then you need to have them available before hand. It doesn't matter if it will only work on 3G until the switch on day, that is what you say will happen anyway on 4G,  if you move out of a 4G area, it goes back to 3G.


Most people would not lose out from this as they will still be getting 3G like they are now until you switch 4G on.




My current bag is £10 for 1GB internet, 500 mins and unlt texts.


The new 4G price plan as per below link is £10 for 1GB of 4G internet, 500 mins and ultd texts.


At least if I had a 4G goody bag from now on then I would continue to get what I'm paying for now on 3G with the added bonus of whatever day they decide to turn 4G on, I would have it from day 1. 


Does anyone else see this as a good thing??



Status: Under Consideration
1st August: We agree with this Idea in principle, but currently have no Idea if it's technically possible to do, and will have to investigate if we are allowed to sell (as with a queued goodybag you pay up front) for a product that isn't available yet. We'll keep you updated with this ideas' progression as the 4G trial ends.

HD Voice gives a much higher quality voice connection when making calls. Although some in the community doubt if this is desirable or necessary (see other posts on HD voice), I would urge you to listen to what it's like yourself. Indeed, when I spoke with people at Tandberg (a company that specialises in telepresence / videoconference services) they said that improvements in voice quality far outweighed improvements in video quality when participants evaluated the overall quality of a call.


This has been implemented on Three, Orange, EE, and T-Mobile.


For more info, try Wikipedia, Wired, and Gizmodo.


I understand this can't be implemented until O2 implements it, but can we at least make the request? I'd certainly like to know how many other GiffGaffers would be intersted in having this capability on GiffGaff.

Status: Under Consideration

Status change to 'Under Consideration'


Nigel raised this as a question and as suspected, we are tied to the O2/Telefonica strategy and roll-out around this: "it's something we have on our horizon, but it needs external work and is something that we will revisit later in the year as we have a number of improvements to architect the network to provide greater resilience and growth which are a higher priority than HD and would make it more expensive if we started this now."

Spoken Remaining allowances to help blind/partially sighted users

Status: Under Consideration
by jbmatthew ‎29-10-2013 15:27 - edited ‎29-10-2013 19:58

I read Stevie's post the other day about improving member experience for disabled people:

After having a think as a fully able bodied person thinking about how the experience could be improved for disabled people. The idea I came up with is as follows:

Currently to check remaining allowances or credit you have to use the shortcodes which provide the answer to the query on screen. However this would be of no use to a blind person who would have to rely on someone to read to them the answer. So my solution is to have a number that can be dialled and a simple spoken message such as "231 minutes" and the call ends after a second or two. What you then have is an easier way for the visually impaired or blind to use their mobile phone free from barriers.

So there's my contribution, I hope it could potentially benefit some of our members Smiley Wink
Status: Under Consideration

2nd September 2014: Afternoon folks, we're picking this up as part of a project to make our site more accessible, but can't give any timings just yet. We'll keep you up to date as soon as we can. 

Sell Mi-Fis

Status: Under Consideration
by fs118 on ‎06-11-2013 16:16 - last edited on ‎07-11-2013 10:21 by hazel22

So, as you probably know, giffgaff is going to be seeling phones. However, I thought it would be a good idea to sell MiFis (or tethering devices) as well.
I think that if giffgaff sold MiFis to promote their gigabags, they would see a lot more customers join for giffgaff's potential 'mobile broadband' market.

Just a simple idea, but I think it could really hit off.


[Edit: Title Clearer]

Status: Under Consideration
Hey Folks, the top team want to wait and see what 2014 holds for us, and watch the trend on Mi-Fis. Mobile Broadband isn't a direction we're currently interested in going, those members would be the most likely to hammer the network, but never say never and maybe we can sign the Sunday League. Thanks for the OP and everyone who supported this Idea, we really appreciate the constant effort to make us 'run by you'.


I was thinking about a idea that may change what 'run by us' means. 

Looking at the member experiance outage compensation had played a vital role in getting projects a head start. So i thought maybe every payback period, their can be a pot set up from us (the community) to contribute some payback towards the pot and the most popular ideas that are in the idea board, get. a second vote of prority (like that was done recently) and those people that contribute get exclusives on whats happening. 

I know your thinking giffgaff should do this anyway. But think maybe if we can get this pot to be successful how much difference would it make on pricings of various. 

Even a pound or 1p can go along way. to helping ideas come out of the shell. 

Its a far fetched idea but i might as put it out their. (i know their might be similar ideas out their)

All feedback is welcomed Smiley Happy 

Status: Under Consideration

7th May 2014: Hey folks, so we really like this Idea in principle and it's absolutely lovely to see members offering their own payback to improve the network - however we can't in all good conscience do this. Getting members to pay for their own Ideas doesn't sit right with us. We've had many conversations about this Idea and how members can prioritise Ideas to get projects a head start as the OP points out. We've discussed creating a 'top ten' wish list from members so if anything drops out of the Route Master we know what members want us to push in. We've talked about a secondary survey on Ideas like we did with the previous outage. But at the end of the day, all these things seem to make the Ideas Process more convoluted and less simple. Ultimately the dream is to make a section of our Route Master member led. At the moment that's too difficult as we can't promise to be able to stick too it. However this Idea will be regularly reviewed because this is where we want Ideas to go. The Routemaster run by you.

Edit to my profile page. Add my ideas section.

Status: Under Consideration
by alicepowell ‎14-04-2014 13:54 - edited ‎14-04-2014 14:05

Hi Everyone,


As some of you may have notice this thread was posted recently


My idea links on from this one, to not only having a my ideas tab, but to also have a "My Published Ideas" section on your profile page:



I think that there should be a list that shows all your published ideas underneath your kudos posts,



That way those who have published an idea can easily find their ideas without having to search through the forum.


You could also have for each idea, it's status clearly shown so that the user knows if it is set as "new idea" "under consideration" etc. and its current kudos figure and how many new or unread meassges, this means they dont have to keep opening up the idea to check for updates. Its all clearly laid out on their profile page! 


As always feedback is appreciated ... please Kudos if you agree and would like to support this idea.


Thank You,




Status: Under Consideration
This idea is now Under Consideration - it's in our backlog as there's a few other Ideas which will essentially address the same thing this is trying to solve too, and we'll update you on the direction we go in. Thanks for posting as always Smiley Happy

Make Profile Badge settings easier to change

Status: Under Consideration
by alicepowell ‎13-02-2014 14:14 - edited ‎13-02-2014 19:42

This is a problem I faced last month and thought may need addressing. 


Basically when you change your profile badge theme, it is impossible to go back to the original theme! Also if you change the theme when you have approved helpers badges, you cant go back to showing your Helpers Badge ... The only way to do this is to earn the next badge and if you have hit a point where you have done all of them or all those you can do, you are a bit stuck!


I changed mine a while ago and was unhappy with it but could not find a way to go back to the normal one, so I simply had to untick the 'display your profile badge on your posts' box. But by doing this I could not display my kudos number, best answers or my helpers badge. 




So my idea is simple. Is it possible to have few more theme options added so you can set it back to the orginal theme or to your helpers badge more easily. 


Thanks for taking the time to read this and I understand this probably is not an issue that most people encounter but I do believe it is a flaw in the website and needs to be addressed at some point


Thank you from 'kung fu master' AlicePowell 


If ive missed a trick and there is actually a way to do this please tell me, otherwise I just look a bit silly Smiley Very Happy

Status: Under Consideration
8th May 2014: After talking to our in-house developer about this Idea, we believe it's something we'd have to go to Lithium about and might not be an easy (or cheap) change. We'll keep you updated on any progress.

As someone who spends a lot of time on here reading posts on various boards, I have become more than a bit frustrated by certain changes to the full site. From what I've read on the various threads on the forum it seems I'm not alone Smiley Sad


The Problem


In the top right hand corner of each page (on the black background) used to reside two options. One to jump between any page I am on straight back to the "about me" page, and another that notifies me when I have recieved a PM.


On the new site these have been removed and have to be accessed by clicking on the community tab and scrolling down the right hand side to find them.


This extra faffing about makes the site less user friendly. Many members like to monitor the threads the post in and this website change makes doing that unnecessarily long winded


The removal of the "Inbox" option means that you don't see you have a private message unless you keep going back to your community page, where before the notifications appeared on whatever page you were on, again unnecessarily long winded.


The Solution


Put these options back on the website where they were



Yes, I know there are threads about the new website design and issues, and I know that oldyorkie has come up with a workaround (good work Neil), but for me and maybe others, key functionality has been removed from the website.



Can we have it back please?


Status: Under Consideration
Hey guys, so this isn't off the scope, and we've been talking about replacing, changing or adding an inbox in different places - I'll keep you updated, but just wanted to let you know it is something we're looking into, as people finding their PMs is certainly better for us and you. Kind regards, Hazel.

I have seen a few a few people asking in the forums recently about when a particular handset will become available in stock.


Currently, the HTC One and Samsung Galaxy Note 3 are out of stock. I think giffgaff should have an option for interested buyers to setup an email or text alert for the phones that go out of stock so members who decide to set the alerts are texted or emailed when the phone is back in stock if they are not in a hurry to look elsewhere.


It can only be good for business especially as more handsets are envisaged to be introduced. Currently we just tell members to keep checking the page but those impatient wont hang around really or maybe they will but it would just be simple and reassuring.

Status: Under Consideration
Under Consideration - Great idea, we'll certainly be looking into this.

Subscribe to replies from the OP

Status: Under Consideration
by bethanaaay ‎16-01-2014 12:49 - edited ‎16-01-2014 13:56

Hi Smiley Happy


*I originally posted in Contribute here:

I've had a hard time describing what I'm talking about, so please bare with me Smiley Very Happy *



At the moment, you can either subscribe to indiviual threads, or in your settings you can tick an option to 'Subscribe to all threads you post in'.

This can be really useful, as you receive an email to notify you that someone has posted on that thread.



However, when you help out a lot on the Help forum, and you subscribe to several threads, your email inbox is soon full of emails - and the majority of these are about posts similar to your own, when people are trying to help the OP. 

For example, if I have suggested that the OP should enter some settings, I don't then need 12 emails to alert me other members are also suggesting that the OP should enter settings.


My ideaAn option to subscribe only to replies from the OP on a thread

The only responses I really need to see are from the OP, whether they are answering a question by us, updating the situation, or letting us know that their problem is resolved.


This way, you would only receive an email when the OP posts on the thread, and not everyone else.

Instead of receiving 12 emails about entering settings, you might receive 1 email an hour later saying that the OP has replied to tell you that it has or hasn't worked.

Then you can go back to the thread and reply to them. I think this would be more efficient as there is less chance of the OP's reply being lost amongst everyone else's - and the OP's is probably the most important.



I'm not sure of the technical or cost implications of this idea, or even if it is physically possible, but I thought it would make using the community a lot easier Smiley Happy



Thanks for taking the time to read this, and hopefully it was vaguely understandable Smiley Very Happy



EDIT: Will23 commented on my post in Contribute here:

His suggestion was that there could be a workaround if we could find a member who could/is prepared to work it out. It's all explained in his post. Unfortunately, I'm not capable Smiley Very Happy Take a look at his post for more info by clicking on that link.

Status: Under Consideration
Hey everyone, This is now "under consideration". We'd like to do it, but we have a lot of other things on to deal with first, so we can't quite yet. Keep giving it support, and if we get a lot more kudos we might be able to step it up a little. All the best, Will

This may sound crazy but my friend is partialy blind and has a blind handset he asked me the other day how do you check my balance and be able to hear it instead of reading it and i told him to ring 4444 but i dont think it works this is no major problem as i do understand there will be very little amounts of people with this problem but i was wondering if this will be created as it whould help alot and would be handy to all of us thanks people.


Kudos me if you agree.

Status: Under Consideration
Update 11/12/2012: We are investigating our options for a complete overhaul of the automated topup system at some point in 2013 and this idea will be re-assessed at that time.

Following on from a forum thread on buying a giffgaff phone without a goodybag, t_will suggested I should propose something along these lines as an idea to gauge support, so here goes:


New users are currently guided to purchase a goodybag when buying a phone from giffgaff and opening an account. If they want to use their new phone without a goodybag and just want to use normal airtime balance on a PAYG basis from the outset, the way to do this is not indicated clearly during the purchase process, more than likely making them think that a goodybag purchase is compulsory when buying a phone from giffgaff.


It seems that it is already possible to circumvent this by opening a giffgaff account and activating a SIM with airtime balance first, and then purchasing the phone from giffgaff as an existing customer. However, as you can see, this would be a well hidden and more complicated option.


The proposal is therefore to offer buying a phone from giffgaff without a goodybag but with the usual activation topup requirement of airtime balance as an option during the phone purchasing process by default. Maybe there could be a "I would prefer to purchase my phone without a goodybag for PAYG use only" or similar wording tickbox a purchaser could use to switch out of the goodybag purchase option and towards activating with normal airtime balance instead.


This could be in smaller print, as the more popular option will probably be to buy a phone with a goodybag, but at least purchasers would benefit from being given a clear choice right from the start instead of perhaps later feeling they were tricked into buying a goodybag they did not want with their phone. Basically this would be more up front with the choices available from the outset.


If you agree, please vote for this idea.

Status: Under Consideration
Hey folks, we implemented it this way on purpose. It's a simpler way of buying a phone, which was important to us to provide as a member experience. Our main reason for providing handsets was to give members who were leaving for other networks because we don't do handsets an opportunity to stay. Now over 70% of our memberbase uses goodybags/gigabags, so that's the member experience we went with for ease of experience. Another reason for discouraging airtime credit with phones is due to the risk of money laundering. You can call a premium number you've set up yourself and get the money back. Something you can't do when you've got a goodybag. The team didn't want to set this as 'Not For Us' and We'll look at the number of members who activate and buy credit after buying a phone. If there is a huge demand from this ongoing, we will be taking this back into the meeting. I hope this explains that we did consider it and our reasons behind not going for it in the first place.

Goodybag+Tethering Addon

Status: Under Consideration
by bill academic ‎20-05-2014 20:24

As we know, the goodybags with unlimited internet don't allow tethering, for obvious misuse reasons.


What would be cool, would be to be able to add, say, £2.50 a month to the price of a goodybag, to allow 250MB of tethering, for the lighter user who just wants to surf on their iPad for 10 minutes each day on the park-and-ride bus ;-)

Status: Under Consideration
This Idea is Under Consideration - whilst we don't believe it would be financially viable, this depends largely on the amount of our base that would buy it and for what price. More research is needed to be able to be certain when moving forward with this Idea. Thanks for raising and supporting.

Change the format of the Unreported Service Issue thread

Status: Under Consideration
by essie112mm ‎21-04-2014 21:15 - edited ‎22-04-2014 08:12

Replacement of the Unreported Service Issue Thread

Problem : the Unreported Service thread is intended to be used only when a member notices a recurring possible service issue on the Help and Support forum. The requirement is that five links with the issue should be posted for an Educator to investigate and then, if necessary, act upon. Educators are subscribed to the thread so help should always be at hand. However, this thread is now used as a general dumping ground for isolated issues, complaints and general questions. To all intents and purposes it doesn’t work.

Idea : my idea is simply to change the thread so that if someone feels they have reason to alert an Educator to a potential service issue they would have to complete a form not dissimilar to an agent form. As illustrated below, the member would be required to select a category and then supply the links to threads reporting a problem. This would prevent the thread from being cluttered in the way it is now and make it easier for members to check to see if there are any reports of potential problems.


 Below is a suggestion of how I envisage the form might look in the thread.

As always, feedback and support is welcome


*Edited to address the points @gordie10 has raised.  Yes, I would envisage that after the form has been sent a

post would appear as normal to show that a potential problem has been flagged up and any reply from an Educator would appear for members to read. Without that there would be no point as no one would know if anyone had spotted or raised an issue, or the outcome of reporting it. The form would be the only way to post in the thread.

Overall, I think the thread should end up looking similar to the current version ; the main difference being there would no longer be individual service issue reports and  complaints burying everything, thus making it easier to read. 

Status: Under Consideration
Hey everyone, this is a good idea, we also think that we need to do something about the thread, but we haven't found time to prioritise it yet. There are various ways that we could make changes to the thread and there are pros and cons to each, so it's not 100% clear cut.

Improving Help - Guided Posting

Status: Under Consideration
by geekcubed ‎09-01-2013 13:43 - edited ‎09-01-2013 16:26

This idea is the culimation of a lot of discussion of late on the Suggestions board (see here and here). Following a lot of support in those thread, this proposal is now being submitted to the Idea board.


Please note that this idea builds on one already submitted by Styly in 2011 (see it here).  His original idea was partially implemented before being vaulted.  This new Idea expands on the original proposal, which, given it's age, should be open for reviewing anyway.



The general concenus of late is that the Help section of the forums is suffering badly at the moment: which makes for a poor user experience, especially for new comers to GiffGaff.  The are a lot of duplicate threads, making finding existing help difficult. Beyond that, questions are being quite poorly asked, which in turn is attracing a lot of poor answers (short, often copy & pasted).


The Idea

The idea is for GiffGaff to modify the process when you want to post a new topic in the Help forum. There are three distinct changes to the current process (which is currently "Go to Help" -> "New Message")


  • New Button

The "New Message" button at the top of the Help forum should be replaced with one saying "Need Help?"


  • Knowledge Base Search

Instead of going straight to posting a new message, people would be forced to search the Knowledge Base first.  Once a user has tried this (whether they get results or not), they are then shown the option to make a new post


  • Posting Tips

The New Message form for the Help section should be changed to include some helpful hints about how to ask a 'good' question.



The first change, whilst small, is a sutle one to get people into the mindset of there being more help options that just posting a message.  It also helps to stop confusion of people clicking a New Message button and being sent to search the Knowledge Base


The second change would remove a large amount of the new help requests that are made every day. There are countless requests for help with settings, sim sizes, tethering and coverage. All these things are covered, in depth, in really well written articles. It's just that people are inherently lazy, and need to be made to look for them first.


The final change would hopefully result in a better standard of question. This would not only allow the Asker to get the answer they want quicker, it may also result in a generally better standard of answer being supplied.



I've thrown together a little demo of the process.  It's a little slow, and probably doesn't work too well (or at all) in some mobile browsers, but hopefully it serves to illustrate the process.  If nothing else, it highlights actually how good the knowledge base content is, and why it needs to feature more prominently as part of the entire help system offered by GiffGaff.


The demo can be found here -


Technical notes below (mainly for GiffGaff staffer's)

As I don't have access to any of the underlying code or database for the forums, the demo scrapes the results of the existing forum search.  Whilst this is proprietary code that I have written, I don't want this to hinder or prevent this Idea moving forward. As such I will supply all source code for the demo if the idea moves forward.


Status: Under Consideration
I still love the idea, but it's not currently in the scope of something that we can develop right now. We'll do it when we can, but no promises for the near future I'm afraid.