giffgaff Labs - visit the new Ideas platform

Looking for something?
New Message

Since the £10 Goodybag was changed the £7.50 doesn’t seem the value it was and the £5 looks even worse so I bring this suggestion.


£5.00 Goodybag

  •                                  80 UK minutes
  •                                  Unlimited UK texts
  •                                  40 MB Internet
  •                                  Free to giffgaff numbers

£7.50 Goodybag

  •                                  250 UK minutes
  •                                  Unlimited UK texts
  •                                  500 MB Internet
  •                                  Free to giffgaff numbers


Now the £10 plus tariffs offer over double the £7.50 so I think this is perfectly reasonable as most will opt for an extra £2.50 for double minutes/data.


Currenty Goodybags

pause on goodybags

Status: New Idea
by kerensac on ‎03-04-2015 21:54

would it be possible to pause a goodybag if you go abroad on holiday for 2 weeks you cant use any of your goodybag while your away so would it be possible to pause the goodybag for a time limit of 2 weeks or whatever you pick till you come back even if you only have so many times your able to use it, seems a waste if you pay for a months goodybag and only get to use it for half the time

Abolishing Roaming charges

Status: New Idea
by hayworth1 on ‎17-11-2014 11:49

How about getting rid of Roaming Charges all together? One competitor has already done this for their customers.

That way we don't have to buy a foreign sim for our phones in order to avoid paying more for our calls.

I believe that would be extremely popular, who knows, it may gain even more customers?


Status: New Idea
by samuelsparrow on ‎05-09-2014 16:51
It would be great to 'Gift' a goodybag to friends and family.

We could call it a 'GIFT BAG'

What do you think?

Family Account

Status: New Idea
by milescs on ‎25-11-2014 22:52

Currently I pay for four goodybags, one for me and three (soon to be four if I have my way) for my immediate family - mostly my children. At the moment I have a clutch of passwords to remember, but wouldn't it be nice if i could group all my family's accounts - witth their consent, of course, under one login. Of course, the login would show only goodybag payment details for the family accounts, all else would be hidden from me - though for the 'main account holder' (the card-holder) all the normal details would be shown. This would mean that whenever I changed my card, which I do quite often, I would only have to change the payment details in one place for four accounts. It's a brilliant idea, and easy to implement, no?

Ability to EDIT Posts on Mobile Site

Status: New Idea
by 4128334 ‎19-05-2015 15:27 - edited ‎26-05-2015 22:12

As I use the Mobile Site for all my contribution to the Forum, I find it a nuisance to have to go to the Full Site to be able to edit my posts.
Is it not possible to incorporate a Edit provision on the Mobile Site?
Please excuse if this has been raised before.

The 333kb picture size limit - flaxvert

Status: New Idea
by flaxvert on ‎10-03-2015 00:02
Samsung Galaxy S6

Like many others I enjoy sharing pics with the community and understand why there is a 333k limit for the pic size, trouble is that even on the lowest settings my phones camera comes up at around 500k so of no use until i convert them using a seperate program. A pain when I am out and about.

Have a word with Lithium to see if you can incorporate software like Facebook do that reduces file sizes automatically, saves us having to waste time doing it Smiley Happy

While commenting on another idea about reverting the new design back to the old one due to poor performance, I had a look some the source code and data for the website. I noticed they are some simple ways that the performance could be improved quite simpally.


I ran the page through Page Speed Insights tool from Google which gave a dismal score of 38/100

(Link to results), higher being better. They are two simple modifications that would dramtically improve the performance of the page which I spotted just by looking at the page for a couple of minutes, these shouldn't be there on a website of a modern technology brand.

They both are relating to the full width picture at the top of the page. This causes a major delay when loading the page due to its large size (2.1MB), the next largest object for comparison around ~250KB. According to Page Speed tool from Google for website developers this image could be resized and compressed without lossing signicant visual quality by 78%, saving 1.4MB.

Secondly this image is set only to be cached for one and a half hours. Caching means it is stored on your computer so you don't have to load it from the web again. This means after one and a half hours you have to download the image again. I can't see why the image cannot be set to be cached for 1 month at least. This means every time you went to the giffgaff page in a month you wouldn't have to spend data and time downloading the the image.


giffgaff should spend some time working through the simple fixes to make the website faster for all of us. This would improve the brand as well as slow pages just put people off companies, espically technology companies.

If a member inserts a giffgaff SIM into an IMEI-blacklisted phone, giffgaff automatically rejects all GSM services to/from that phone, i.e. calls and texts. 3G and 4G data are unaffected. The phone generally reports an error such as "No service" or "Can't connect to network", which causes the member lots of confusion as he/she can still use data. The member then tends to come on to the help and support forum and posts a cryptic/ranty/confused message; it takes several posts and often a referral to the paid-for Checkmend service in order to get to the bottom of the issue. Even then the member often refuses to believe or accept that the phone he purchased has been reported stolen.

The proposal therefore is that if giffgaff detects an IMEI-blacklisted device being used on the network, it should send an email and display a prominent notification on the member's dashboard to say so, with links to a Knowledge Base article where they can get more information. Saves members trying to guess what is wrong, saves them the £1.99 on a Checkmend report (I know it's not much but every little helps), and also provides them with good evidence to take back to whoever sold them the duff phone.

Long serving member discount

Status: New Idea
by jdonnelly15 on ‎20-01-2015 14:34

I think that people who are with giffgaff for extended periods, (e.g, 3+years) should start to see some discounts. For example, for each year you are with gg you will recieve 1% discount. I just think because you see people leaving in forums and it seems only the people that are helping are getting payback, when in fact some people are not technically gifted therefore have not got the capaabilities to help on the community, even though they value gg as much as the VIP's?

Five year bonus

Status: New Idea
by dangaff on ‎06-02-2015 16:22

So, when you've been with giffgaff for 5 years, mark this with a bonus as a special thank you. Airtime credit or free goodybag.  Reward customer loyalty, improve customer retention and satisfaction - it's good for business.

Where's option 4 - No Change.

Status: New Idea
by charlie_shaw on ‎13-08-2014 03:54

Effectivley we are being asked to vote on 3 options neither of us want,


We re-occur the £12 Goody bag every month. Its irrevant that we don't use less than 3GB of data.


We signed up to GiffGaff, in order to be able to use unlimited data, if we required it, and in the knowelge it would be available if we needed it.


Now to get the same you are proposing £20, which is £8 per month extra, or £16 a month extra with my wifes goodybag.


I don't think so. If these changes go ahead, with an undemocratic vote, ie no option 4 ( No change), then my wife and I will be forced, YES forced to leave, and probably move to all you can eat on 3.


We signed up, believing in how GiffGaff's business model runs. Now it appears you are becomming as bad as the big boys, and going to ride rough shod over your members.


I suggest including option 4 NO CHANGE, and see how many members vote for that option.


I suspect you, will not take notice, and if that's the case my wife and I will be off to the other operator.



Ability to cancel goodybags

Status: New Idea
by littlemisszoe on ‎19-02-2015 15:41



I've noticed a few people posting about buying the wrong goodybag/gigabag recently and giffgaff won't refund them.


I think that giffgaff should offer a refund if the goodybag/gigabag has not been used, and is less than 24 hours old.

So, if someone accidently purchased the wrong one, they can email an agent straight away and receive a refund if they haven't used the goodybag. 

Extra March payback should be available to all members

Status: New Idea
by bluemoonbaz ‎02-03-2015 13:55 - edited ‎17-03-2015 10:11

Giffgaff have come with another great promotional idea to get more members and I commend giffgaff for this as we all want a bigger better giffgaff.


But I don't agree with only a selected group of members getting the chance to earn this bonus.


I have always been against schemes that only offer partial community inclusion including the sims exclusion club and I just think we should be including everyone 


 a time when giffgaff have removed the excellent unlimited data offers and the continued problems with data speeeds and traffic management I would be giving this offer to all the members to generate as many members as possible .




Saying it's not affordable is a poor excuse when the members who received this offer can bring as members as they like so it's not limited to save £££.and the Sr deal So no reason not to offer it to all the members



We are a community and as such should not be giving some members this opportunity and not others




If you agree please indicate by kudos of this idea 









Here the promotion


March Double Payback offer - connect your friends




handy giff-staffer


Feb 27


Exclusive offer: Earn double payback for connecting your friends during March



If you’ve been included in this offer – you’ll get £10 Payback for every friend you bring on board to giffgaff during the month of March 2015.


 We'll be contacting members Sunday/Monday - you'll be included in this offer if you have recevied an email/ text or message in yourMessages in My giffgaff (emails sending Sunday/Monday - newsfeed/message in My giffgaff on Monday).


giffgaff rewards members for helping grow giffgaff, by connecting their friends and family. In return for connecting a friend - giffgaff gives members £5 Payback and the friend gets £5 credit when they join.



During the month of March, as a special treat - you'll get the regular £5 Payback plus a bonus £5 Payback = £10 Payback for every friend you bring on in March.

Sim Packaging / advertising

Status: New Idea
by talisker35 ‎26-02-2015 13:39 - edited ‎31-03-2015 10:15

Hi all,


Its fairly basic, so im sure you will get the idea without me explaining it.


The idea:

New packaging for sim cards as well as providing a means to advertise giffgaff sims & tariffs. This will provide some basic information for any new members as well as provide a means for members to advertise / recruit members to giffgaff (simply add a few tabs to the packaging to make it into a desktop display stand)


Hope you like it.



(example desktop display stand)



27/02/15 to include further updates (all prices subject to change message & giffgaff run on the o2 network)

28/02/15 to include E4 sponsorship logo & text as suggested.

03/03/15 to replace £18 offer goodybag with £20 goodybag (offer ends 1/4/15)

31/03/15 to include info on giffgaff-giffgaff free calls / texts.

So after the recent problems with the website. It has I'm sure come to everyones attention that when the website isn't working we only have a thread to update us however the problem I had was also effecting my ability to get on the community to read the thread so I propose if a situation like this should arise again. That giffgaff also send the updates on issues out by text. This would keep us all in the loop on problems even if we are unable to access the community like I couldn't. There were also a lot of posts of people asking why they couldn't top up etc so if everyone was informed of issues by text this would also hopefully cut down on these texts. As well as people who just plain don't use the forums and were trying to top up if we all got a text of service issues as well as an updates they would be kept in the loop too.

So what do you think?

Data free goodybag

Status: New Idea
by claw on ‎07-03-2015 00:10

Right this isnt to ruffle anyones feathers. However it's fair to say that people are having a less than great experience when it comes to their data experience.


Currently we're paying for allowances that include data. And sure, many of us (including myself) pay for this accepting that its how it works, packages. Its an industry standard.


I propose the offer of data free goodybags. An example would be as follows:


£10 Goodybag


500 mins, Unltd texts, 1GB Data




750/1000 mins, Unltd texts and NO DATA.


What would this achieve?


1. Non data users would finally have the option to avoid the data charge. Many are heavier minutes users so they'd benefit from this change (and it would probably be cheaper to provide.)


2. Data users currently affected by poor service could opt for this as they are not getting a service they want anyway, or even a usable service in many cases.


3. giffgaffs data service would get some relief, less data use means less congestion. Better service for data users.


This could certainly be a temporary solution to the current problem while long term solutions are found.


Please don't simply say "it's been suggested before" theres never been a better reason to do this, it has the potential to benefit most if not all members, and giffgaff itself.

images when contact an agent

Status: New Idea
by mike1ceman on ‎24-10-2014 12:21
So sometimes when you need to contact an agent it's difficult to explain exactly what's happening putting it into words etc. So I propose if we could attach a picture when contacting them this would make it easier for them to understand the problem a picture says a thousand words as they say

voicemail costs

Status: New Idea
by kerensac on ‎12-05-2015 00:05

i think when you get the 3 months free giffgaff mins you should also get 3 months free voicemail, it is still giffgaff your phoning so it should be covered by the giffgaff free calls i had to go 2 weeks without money in my phone and had voicemail but couldnt listen to them till i topped up 1 was from my land lord as i finaly found out after 2 weeks when i topped up to listen to it but people that leave messages think you will get the message which is why they leave a message, they pay to leave a message then we pay to hear it, something should change with that but even if its free voicemail for the 3 months with our giffgaff mins would be so much better

Minimum £5 top up

Status: New Idea
by commotion on ‎21-09-2014 11:04
I think a £5 minimum top up would be perfect for those who need a small airtime credit top up.<br><br>Those on recurring goodybags don't usually need large airtime credits sitting on their account balance.<br><br>Also members only need a small top up to purchase a new goodybag, I think a ten pounds minimum top up is too high.<br><br>I don't think it would be expensive to implement or administer.<br><br>It would also encourage more small top ups. It would also appeal to many users.
Top Kudoed Authors