Archive: Ideas

I just thought that it might be good idea to offer a cashback system for when you don't use a considerable amount of your texts, minutes or data from your goodybag. It could work off percentages so that you could get a bit of money back if you used less than say 25% of your contract materials.   If this idea has already been posted, sorry I didn't find it.   If not, who's with me?       Jaz ... View more

This has been covered before but I'm making a slightly different argument.   According to wikipedia http://en.wikipedia.org/wiki/Non-geographical_telephone_numbers_in_the_United_Kingdom as of 2009 no revenue sharing is allowed on 0870 numbers and 2p per minute for 0845.   I don't see why 0870 numbers at least can't come out of goodybag minutes.  As for 0845, why not use 2mins for each 1min actual time or something like that or 1minute + 2p   I find it terribly frustrating as I typically have 95% of my minutes left but still have to pay for these non-geographic numbers. Both 0870 and 0845 are inclusive in minutes on BT landlines with BT subsidising the 2p on 0845 numbers.   Giffgaff were ahead of the game making 0800 numbers free on a mobile network (rediculous that others charge).  However Ofcom are going to make it manditory for 0800 to free across the board.     So why not get ahead of the game again by being fair on 0870,0845?   It would be good for reputation ... View more

As I mentioned in another forum section, I propose an international goodybag... where you get text bundles for sending texts abroad.  Basically like your fiver bundle you have now but one that enables you to text abroad.  Perhaps one with calls too though a text one would be better for me!! No other networks offer this (as far as I'm aware) and giffgaff is already one of (if not the) cheapest networks to text abroad so this could be a big seller.   ... View more

As we can all see, a lot of people are unhappy about the current situation with data on goodybags being reduced, in particular the £12 goodybag losing unlimited data, and in all liklihood, feel that 3GB is not good enough.   I'm sure that the most unhappy people are similar to myself, people who prioritise data over minutes and texts. For this reason, I suggest an alternative £12 goodybag, with reduced minutes from "Option 1" (which increased minutes to 500)   I propose a £12 goodybag option where: Data: Unlimited Data remains (At the very least gives a 5GB allowance) Texts: Unlimited Minutes: 200/300   giffgaff needs to realise that not all customers require excessive minutes and as this referendum is showing, prefer data instead.   Please Kudos this idea if you prioritise data over minutes :) ... View more

Looking at the Help section today, there are lots of posts from members on the subject of removing the adult restrictions from their account, some of whom have clearly got the hump with the whole process.   The problem:   The current system, as detailed here in this excellent guide by bertiebat relies on the member having a UK passport or driving licence. That's OK if you do, but if you happen to be from Northern Ireland, your driving licence won't do it, and if you're from anywhere else in the world, you've pretty much had it.    The solution:   As mentioned in bertiebat's guide, O2 use credit card verification to remove the adult restriction for their customers. Other companies also use credit card verification to establish a persons age. Usually a credit card is debited to the tune of £1 to establish the identity of the person, and once that is processed, it is credited back to the credit card so wouldn't actually cost anything (I know O2 credit the £1 to the customers account, not back to the credit card, car hire firms credit straight back to the credit card so it's technically possible)   The benefit:   This would mean that non UK document holders could remove their adult restriction. UK document holders wouldn't need to use sensitive personal information to get the restriction lifted, so everyone is a winner.   I know that not every 18+ year old has a credit card, but the vast majority do. I see this as an addition to the current system to cover those that currently have no option to remove the restriction.   ... View more

Wouldn't it be better if giffgaff gave payback quicker and earlier. I was thinking something like every month because 6months is a lot of wait to be rewarded. Anyone agree?   Kudos if you like the idea ... View more

There are many scenarios when one has a wifi connection but no O2 signal, for example: In Tube stations At home when a local mast goes down (a scenario I'm currently in) In an underground bar or restaurant Outside the UK (which would otherwise cost up to £1/min to receive) Indoor coverage blackspots We all miss incoming calls in these scenarios. I am therefore suggesting that giffgaff implements SIP addresses and logins whereby giffgaff members can log in to their giffgaff line for incoming calls using any SIP app via a wifi connection. This means that whenever one does not have a mobile signal, one can still receive calls via wifi using an app on one's smartphone.   Other advantages are: This idea is similar to O2's TU Go, the main difference being that it avoids the need for giffgaff to build and maintain an app and all the infrastructure behind it. There are plenty of free and paid SIP apps in app stores, so giffgaff users would be free to choose the app they like the most. Some SIP apps even support push notifications so the app doesn't even have to be left open. The functionality to deliver a voice call from a mobile number to a SIP address would be simple and cheap for giffgaff to implement and operate. This is evident from the many telephone-number-to-SIP forwarding services that are provided free of charge by providers such as Flextel. Giffgaff receives the usual call termination revenue for the incoming call but because the call is subsequently delivered via the internet, giffgaff doesn't have to use this revenue to pay O2 or anyone else for delivering the call via a mobile network. Therefore giffgaff could even reward members for receiving calls via SIP, similarly to how it already incentivises the receiving of calls on the Hokey Cokey goodybag. I got this idea from Russia. I use local prepaid SIM cards whenever I travel and MegaFon, my Russian prepaid SIM card provider, gives me exactly this functionality, i.e. a SIP address and login for my mobile number. MegaFon customers can choose whether incoming calls are delivered via the mobile network, via SIP or via both simultaneously. MegaFon goes two steps further than what I'm advocating for giffgaff, allowing outgoing calls via SIP and also providing an optional free app, a white label of Acrobits, a leading paid SIP app. It is bizarre that when I'm on the Tube or elsewhere without a mobile signal and with wifi, I can receive calls on my Russian mobile number but not on my UK mobile number via giffgaff. The Russians can do this; why doesn't giffgaff do the same? ... View more

Hey folks, the above idea received some interest in our Revived Ideas Thread this week, but the original only has 7 Kudos, so what I'd like to do is assess current demand for us looking into this so I can take the new Kudos result into the meeting.   Simply - letting us worry about what's possible, and what might be spammy.   Would you personally like a text message to inform you when there's a servce issue that affects you? ... View more

As part of giffgaff’s ethos of being environmentally friendly, I feel that the idea to change how we look at our SIM packaging is required. My focus in this idea is the plastic SIM holder users receive to show the activation code, and then house the SIM.   What can be done? It’s simple, this extra space is not needed at all, and we could shrink the plastic holder by half and still have sufficient space needed for the plastic holder to serve its purpose. Shrinking this would make things different; only one other network orange has done this, as you will see with the image below:     What would this mean for giffgaff? Half the amount of waste Would make the company more sustainable, and a much greener business Would expand on giffgaff’s ethos of being green, and efficient Would reduce the weight of SIM packages Enable giffgaff to ship more SIMs per envelope Overall, the production costs would be far less than producing SIM cases double the size. If we was to reduce the Size of the SIM package, it would indeed save giffgaff money, I also think that it adds a more unique approach on how things are looked at. Obviously giffgaff are extraordinary, they’re different, so to see this change would most certainly show the idea of this.   Size does matter – And using the smaller SIM cases would overall reduce costs. The only issue as it stands is the number of batches of the original size we have. This isn’t much of a problem, as they’ve already done the damage, giffgaff have paid for this, if the idea was to be implemented, we could see this happen when the old batches have all gone.   Looking at the scale of the issue, more than 2.9 billion SIM cards weighing 11,600 tonnes were shipped to mobile operators across the globe in 2008* – Giffgaff could change this. Orange have already started the process, and have received recognition for doing such thing.   I have gone and got an Orange reduced SIM holder, and taken a photo in comparison to giffgaff's below:     *Statistics taken from: http://newsroom.orange.co.uk   Kudo this idea if you like it, I think this change would be great, and save giffgaff more money.     ... View more

Hi all,   There have been recent complaints about the lack of moderation overnight on the forum, and while I don’t agree that employing someone overnight just to remove details etc., I feel this idea would work, and would be a lot cheaper too.   The proposal:   When a post gets over  10 1 reports in a certain period of time, the reported post  automatically gets moved within the hours of 11pm and 8am for review, this could be moved to a ‘quarantine’ board where the post is no longer public, but is flagged to the educators 2 when this happens a notification is sent to the original poster that the post will be reviewed at 8am in the morning, and depending on the nature of the post, will either return, or be removed.       What will this solve?   Abuse on the forum overnight (spam, racist content, or whatever users may post) Quick removal of posts with personal details for them to be edited in the morning Shows care, stopping members from moaning about not enough measures taken Gives users peace of mind – knowing their content has been removed and will be looked at. Saves educators such as Hazel22 (and the rest of the team) from getting up at 3am to remove it. Prevents serious spam attacks to the forum Arguments from who should be allowed to edit posts and move posts. How will this work?   When several users report a post as inappropriate at the times of 11pm until 8am via the ‘report inappropriate content’ link (see above for image) the post is moved automatically and a notification is sent Abuse – This could easily be abused, but from my understanding the system reports one report per user? So the abuse isn’t there, because only one report from one user will count, not ten reports from one user.   Sounds too complex?   Yes, but from my understanding the basic functionality is there, when you get a new rank, you get an email, Lithium (forum software) triggers this, it’s automated. So the same feature could be applied here. The report inappropriate content links are there, the hidden moderation panel is there where the posts can be submitted for review, it just requires lithium to embed the automation part where posts can be moved automatically.   Thank you for reading this idea, I hope together we can all make this community stronger!   1 – I have chosen ten reports as I find that there are often much more users on at this time, but this could be monitored, and be changed so it could be more or less. 2 -  I think this exists already, as in the reports process posts are moved to this area for no one else to see.    Pssstt... Want to improve giffgaff further?   Don't forget to tell giffgaff what ideas you like best: http://community.giffgaff.com/t5/News-Announcements/Take-action-to-improve-giffgaff-Ideas-4-3-14/m-p/12099934/            ... View more

Vincent indicated that the idea of handling multiple SIMs from a single  master account is currently unsuitable for giffgaff unfortunately.   One aspect of the proposal was to handle credit in a flexible manner, i.e. to have the possibility to transfer credit from one SIM to another.  Vincent indicated that this in prinicple would be possible.   There was some discussion about  implementing some form  of credit transfere on giffgaff before (see this tag) - so there is clearly interest in this, not only from the side of companies and families but other users of giffgaff.   ... View more

I think it would be nice if we could order a GoodyBag or apply credit via text   I'll explain scenario, today i wanted the £5/month GoodyBag but really did not want to log on to my laptop [cos its sooo slow], so could have just texted "£5 Goodybag" to a GG phone number, [if your credit card details are saved online] they then in a text back ask me to confirm what i am buying and then apply the respective goodybag/credit to my account. Then if i wanted credit i could have texted "£5 credit".   Just an idea, leave your comments or if you like it Kudos the idea     please note: i added the "apply credit" idea  from the response from 'geekonthepc'. So many thanks to him/her ... View more

Giffgaff should support the new upcoming O2 BoostBox for thoes users in a poor signal area. http://www.coolsmartphone.com/2012/01/07/o2-boostbox-review-setup/ http://www.o2.co.uk/enterprise/products-and-services/prices-and-terms   If you don't already know, this little box plugs into your home fixed broadband and provides a mini mobile phone mast for your mobile (only pre-registered mobiles work on it).   I know this idea was suggested and rejected back in 2010 in this post: http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/Femtocell-mini-phone-mast/idi-p/6035   But the company line back then was that it wasn't going to happen. Now that O2 are about to launch a femtocell product, it would be good if Giffgaff reconcidered it! Vodafone already have sure signal. If Giffgaff had a similar product, it would keep its competitive edge.   If you think this is a good idea, give it kudos! ... View more

Hi everyone, I've tried to look at the ideas section to see if something like this has been posted but couldn't find anything, so....... I'm on the £10 goodybag, I was thinking if giffgaff were to have another £10 goodybag which came with 1000 mins, about 500MB data and some texts it would be great and be competitive with other providers too. The current £10 goodybag is far from as valuable as what other networks are providing (£10 Tesco sim only 1000 mins). I love giffgaff but don't really wana top up £20 a month to get more than 500 mins. Even 750 mins would be great. I'm sure a lot of giffgaffers would agree. ... View more

Hi,   My partner works for the police. He told me that phone companies charge for them to ping (locate) phones at various levels. As a result often phones as located within a 5 mile radius whereas if there was no charge then they could locate someone exactly where they are and potentially save lives!   It seems a very sad state of affairs that someone may be at risk or danger and a phone company is charging the police to find them and therefore limiting how they do this best. Surely the law should override this but it doesn't. It seems that money takes precedence over the safety of the public whether they be at risk themselves or a criminal is potentially putting them at risk.   I think it would be great for Giffgaff to be a forerunner in saying to the police yes we can help and we won't charge you, it would give the company even greater kudos than I think it already has.   Let me know your thoughts!   Lisa     ... View more

idea   Well after seeing and try trying to help so many new bb users . with there purchases of the bbm addon. I understand gg want them to buy the addon with a goody bag and not on its own ..fair point .. but surely when people already have a live goody bag they should be able to add the addon ??  without having to wait until its expired ???     affecting new and existing members those who buy goody bag and then realise they need to buy addon at the same time and existing members  who are already into a goody bag   allowing my idea  saving a load of problems .. that is putting members off and could easily be resolved and more likely to keep members on giffgaff and at lttle cost to giffgaff   Surely they must have considered this possible issue and coded this in to the bb system so there must be a way of solving it ,  Even if they have to take a hit  to solve . For every 1 person who is thwarted in their attempt to add BB after goodybag purchase, they will be so hacked off with GiffGaff  that even if they  each only go on to  tell 10 people about their BAD GiffGaff experience, the number of potential customers lost is massive.   I think every customer counts.   if you think this is a viable idea please hit the yellows arrow on  top left support ... View more

My Dad's in hospital at the moment so I've been leaving my phone at the side of my bed for the last few nights. I was woken at 5.38 am this morning by an incoming giffgaff txt informing me that my goodybag was going to expire the next day.     You know what? I really don't need txts from giffgaff waking me at this time of the morning with this sort of information.   My idea is for giffgaff to only send informational txts to customers during daylight working hours (when most people will be awake).     ... View more

So after reading and also commenting on Community Consultation I have now decided on posting my little own option and idea.   Option 4 My idea for massive improvemtns on GoddyBags   To have a new goody bag called mix it match it goodybag. Giving the cusotmer the freedome of choice. Want minuits? Ok move the slider option to selected amount of mins wanted starting from 50 min to 100 to 300 to 500 to 750 to 1000 to 4000 to unlimited ok, happy? Bagged it.   Next now move slider up to select amount of text you want. Use same sort of methords above.   And then repeate for data being say no data at all being 0 being dissabled and only wifi access only. then a range from 100mb to 300 to 500 to 1 gb to 5 gb to 10 gb to unlimited.   This way the customer can get exctly what they want via a much wider range giving the customer the fredom of choise on all areas.   The prices would varie depending on what a user has decided to put together based on calls, text and internet.     Having such a goodybag like the idea above would see a lot more customers sticking around and also more customers moving over to GiffGaff giving customers more choice and ways to use their phone and to keep things to what a customer likes. Having many goodybags are indeed good or packages with other networks but when you start changing things around people also start moving to other networks.   Using my idea and option I believe most people on here would actualy like somthing like this depending on prices however given the fact of current packages you have with the goodybags you can actually work around prices currently take some of it away and split it up into segments and actualy come up with many more options for customers.   Just my 2 cents and feedback and idea for improvements. ... View more

Got the email tonight about goodybag changes.. thought great, better deals for us all.. until i read the email. This had been asked many times, the currently consulation regarding changes will only affect the "£12+ bags.   GiffGaff seriously now need to review their £5 and £7.50 bags as the competion are offering better deals. Like ASDA (now EE): £5 for 100 mins, 2000text and 100MB data and then standard PAYG rates 8p/min, 4p/text and 5p/mb data, compare this to giffgaff: £5 for 60+ mins, 300 text and 20mb data then at 10p/min, 6p/text and 2p/mb until bag ends, then data is 20p for first 20mb per day and then 20p per 1MB... it doesn't compare. ASDA also do a £5 top up, giffgaff don't. 3 (three) are offering 3,2,1 on PAYG (3p/min, 2p/text and 1p/MB data) I saw another provider offer a 30 day 100mins, 150 text and 500MB for £5 via their monthly bag style option (no contract).   The forum is a great place, people are being rewarded by GiffGaff to answer the same old question which has been asked thousands of times before and most answers are available in the Help section of the site. Then there are agents to answer their questions as well. Won't be popular, How about eliminating a lot of the forums payment costs to members and use the money to offer better all round bags from the entry level up by being more competive.    Also, how about adding a £5 topup option and reduce the free calls to 30 or 45 days, thus reducing the PAYG standard rates to be more competive with three and ASDA and Sainsbury's.   The way things are looking, the cheaper goodybags are no longer competive and even the PAYG rates are looking a tad more expensive that others.   Time for a total review?       ... View more