I just thought that it might be good idea to offer a cashback system for when you don't use a considerable amount of your texts, minutes or data from your goodybag. It could work off percentages so that you could get a bit of money back if you used less than say 25% of your contract materials.
If this idea has already been posted, sorry I didn't find it.
If not, who's with me?
I received a replacement sim from 3 in the post today as my new phone uses a different size to my old one and the new sim is what they call a Trio Sim in that it is a standard/micro/nano all in one!
No more need to perform a sim swap if and when someone changes mobiles and they take different sizes obviously assuming that they remember to keep the spare bits but they do clip back together for safe keeping.
Just a thought in that any extra costs in sourcing and supplying these new style sims will hopefully help reduce the need for and cost of sim swaps.
Kudos this idea if you think that giffgaff should look at supplying these sims, thank you!
Edited to add: Obviously this would also help if someone doesn't know which size sim to order or makes a mistake when ordering
Maybe it is good time to introduce new goodybag with allowed tethering?
I think in 4g era it will be good to follow market and introduce more goodybags with 2gb and 3gb data and tethering.
In my opinion it supposed to be:
£12,50 500min unlimited text and 2gb data (allowed tethering)
£14 500 min unlimited text and 4gb data (allowed tethering)
What is your opinion GG and others?
Increasingly the competition has come closer to giffgaff offering and in fact in may cirumstances have beaten the goodybags on offer. The market now is fierce. I would like Giffgaff to regularly review its goodybags on a monthly basis that we are indeed getting the best prices they can offer given to this fierce competition.
Some if not all these offerings are beating giffgaff hands down and we all want the cheapest as possible around.
Kingdom Mobile on EE
BUNDLES VOICE LIMIT SMS LIMIT DATA OTHER DETAILS SELECT BUNDLE
|Kingdom £5||550 minutes to other UK networks||Unlimited texts to other UK networks||1 GB Data Usage||Unlimited calls and texts from Kingdom to Kingdom.|
To buy Kingdom 5 send TEXT/SMS with Bundle NAT5 to 1244
|Kingdom £10||1000 minutes to other UK networks||Unlimited texts to other UK networks||Unlimited Data Usage||Unlimited calls and texts from Kingdom to Kingdom.|
To buy Kingdom10 send TEXT/SMS with Bundle NAT10 to 1244
|Kingdom £20||2000 minutes to other UK networks||Unlimited texts to other UK networks||Unlimited Data Usage|
Vectone Mobile on EE
Unlimited Texts Unlimited Minutes Unlimited Data £10
Delight Mobile on EE
500 UK Minutes
Unlimited UK Texts
Unlimited Delight to Delight
Unlimited UK Minutes
Unlimited UK Texts
Unlimited Delight to Delight
As you can see the market is fighting now and I do feel the goodybags on GG could be better. If they had monthly reviews and actually compare with the REAL market not just the ones they want to match like o2 EE and Vodafone you would keep more custom
I have a very small idea that may benefit some and free up agent time a little!
Allow members to cancel queued goodybags... This would save having to contact an agent to do this for you and shouldn't require much in the way of implementation (given that queued goodybags aren't in use).
How does this sound?
This has been covered before but I'm making a slightly different argument.
According to wikipedia http://en.wikipedia.org/wiki/Non-geographical_tele
I find it terribly frustrating as I typically have 95% of my minutes left but still have to pay for these non-geographic numbers.
Both 0870 and 0845 are inclusive in minutes on BT landlines with BT subsidising the 2p on 0845 numbers.
Giffgaff were ahead of the game making 0800 numbers free on a mobile network (rediculous that others charge). However Ofcom are going to make it manditory for 0800 to free across the board.
So why not get ahead of the game again by being fair on 0870,0845? It would be good for reputation
We get a lot of replicate ideas here, which tends towards the same thing happening over and over, i.e. we're directed to an older version with loads of kudos already, but which may have been 'under consideration' for months or even years. So we're meant to give kudos so something thats been effectively forgotten? Thats rubbish!
This really does expose two problems - its hard to find old ideas using the search tool, and 'under consideration' is meaningless if good ideas can languish thus for years.
So here's my suggestion - move ideas 'under consideration' into a new forum and put a 90 day countdown on them. After that time let's have a clear answer one way or another from GiffGaff - either its happening or, for the foreseeable future, it isn't. At least this system would be clear.
Methinks this idea requires very urgent rapid implementation. It would stop any unfair repetitive spamming of the ideas board that sometimes occurs.
When a person issues multiple rapid fire ideas (most of which are hastily drafted, poorly written and not researched or considered), it very unfairly pushes other members ideas further down and off the front page prematurely. This prevents the other members ideas from getting a fair exposure time for garnering their needed support kudos.
This ideas board should not be used like some casual chat room affair, sending in every other thought that comes to mind. It is a place to publish carefully considered and developed ideas/suggestions. The true Eureka thoughts. They should have been written carefully, and researched adequately. Truly great ideas don't spring to mind everyday. So one a week limit would be just fine for everyone who comes up with realistic and original proposals IMO.
Please kudos the Orange arrow upper left if you agree
Currently when you do a Google search for Capped SIM Cards you get a few ads and just one result: Tesco Mobile. Well with more and more scary media reports of people being billed thousands of pounds by accidentally leaving their data switched on or using their phone abroad, why not do a bit of SEO (Search Engine Optimisation) and get giffgaff up there on the results page. I'm thinking this would work the best with the £5/£7.50 goodybags at the lower end, which I've heard are much better than Tesco's similarly priced offerings. And once we have the possible new member landed on a giffgaff page, we can say something like:
"If you only buy a Goodybag, then when you run out of your allowance it will stop and not run up a bill, and if you have remaining credit, that can be used but once that runs out you will not be charged further."
"With giffgaff there are no shocking bank statements."
Hopefully this would lead to lots of new members that otherwise wouldn't have chosen giffgaff and may have moved to Tesco Mobile.
Please Vote for this idea by clicking Kudos.
We see this alot, a member inadvertently buys a gigabag instead of a goodybag.
My idea is simple, when you buy a gigabag, and click PAY, a very large warning bubble comes up to advise you that this is a data only gigabag and has no calls or texts, are you sure you want this product?
Additionally, a warning that this will not add data to an existing live goodybag and will be queued until the live goodybag expires.
Just came on here to search for & give Kudos to any suggestions for this - the only thread I found was back in March when the feature was unknown & wasn't picked up - currently only available to o2 pay monthly , but this feature would go down a storm with GG users.
I have been testing it today & have to say (in agreement with a very good Android app review) that it does seem to work better on higher end phones (could not call on my SG mini, but on the SG note it works perfectly). This may be the thing that brought me back to GG after the data charging fiasco.
link to o2 page for those interested:
A couple of media links:
Vodafone users looking jealous!
Please can you seriously consider this one? This plus the improved £10 GB could make me consider trying GG again.
When the scrapping of roaming charges comes into force later on next year (see bbc news story
http://m.bbc.co.uk/news/world-europe-26866966 ) I propose that we are able to use our normal goodybag allowance with in the EU.
I'm not if this would be in the pipeline or not but I know networks aren't allowed to charge more for calls etc than in their country of origin, but I think it would be popular with other giffgaffers
There's another reason why we should be able to top up £5, for example if you got £10 airtime balance and you want the £12 goodybag and you can simply top up another £5. And buy it. I know you can top up £10 and do that same but sometimes you don't have that type of money or it looks too much.
So overall I think £5 top up should be available. It will benefit us (giffgaff members) and giffgaff (company) aswell.
This one is simple and straight to the point!
When any of us members signed up to giffgaff we never imagined we'd at some point become part of a loan company and with the ideas of payback being awarded for getting loan customers and for giving advice looking like becoming a reality myself personally I don't want to be involved in something like this and I'm sure plenty of other members feel this way too?
I suggest you totally rethink your loan idea been associated with the giffgaff name and especially stop members giving any advice!
I could state a billion reasons for this but will stick to the obvious.
Your a phone company and that's what we joined. Please keep it that way.
Considering that many people now have multiple devices and therefore need multiple SIM cards, I feel that the SIM activation pages are very unhelpful and need to be more user friendly and intuitive, thereby improving the member experience.
As it stands right now, a member with an existing SIM entering an activation code whilst logged/logging into their account is greeted by the SIM Replacement (SIM swap) page, with the very unhelpful statement:
"You cannot have two active SIMs. Activating a new SIM will deactivate your current SIM."
The member then has the option of continuing with a SIM swap, or backing out of the process. This results in members doing SIM swaps when they really wanted to change their number or register a second SIM, or backing out and not knowing where to go from here. This does nothing for the overall member experience, and causes members to become confused or frustrated by the whole process, and possibly them spending ages searching the knowledgebase or asking in the community.
I feel that this process could be much improved with a little modification to the current process flow, so that when an existing member enters the activation code from a new SIM they are presented with a series of option buttons or links, each taking or guiding them towards the correct path
|I want to:||Action|
|Move my number to a new SIM||Starts SIM swap procedure|
|Activate a replacement SIM||Explanation before starting SIM activation|
|Activate an extra SIM for another phone/device||Instructions to activate SIM on a new account|
|Change my number whilst keeping the same account||Instructions to change number via agents|
|Have an additional SIM on the same number||Explain this is not possible and give alternatives|
- Better overall member experience
- Reduction in erroneous SIM activations, therefore reduction in cancellation requests
- Reduction in Help & Support and agent questions relating to SIM activations
If you would like to see this idea implemented, please support it by clicking the button at the top-left of the idea
I have been with GiffGaff sometime now and i especially love the forums !! we all know that the majority of help questions are about the NEW members having NO INTERNET (sending a great first impression of the network to the new members)
New members don't realise that giffgaff do not send the configuration texts that the big networks do and that we as users have to manually enter them.
I think that when a sim and attached sleeve are sent out or when a member cuts it out to spread the giffgaff love , the sleeve that's is attached to the sim should have a few essential 'need to knows' on it for new members to read.
a simple activation guide, with web address link showing where more detail can be found,
a link to explain the goodybag and airtime difference
but most importantly I feel are the apn settings, they should be printed out on there fully, and a link to where they are on the site.
WHY would you want to do that they can be found online i hear you say
THAT'S ONE OF MY MAJOR SUPPORTING POINTS (aside from the first impression of giffgaff)
I just feel that newbies need to be aware of these settings as some rely on mobile data only and if they cant get access to the net as they need the mobile data and then they suffer as they cant see the settings or enter them until they get online somehow.
I really feel putting the apn settings on the sleeves that surround the sims would be such an advantage to newbies and therefore giffgaff is starting on the right foot as they do say that first impressions stick!
In turn the forum posts about newbies data problems will be reduced and you will have more new customers having a better first experience with giffgaff
I think this would be a great idea to implement as I am always on the forums and its the number one problem I see time and time again