Open the Notification Panel by swiping your finger from the top of the screen to the bottom. You will see the Wi-Fi icon in the panel. You can press the icon to turn Wi-Fi on or off. When Wi-Fi is on, it will scan for and connect to any known access points (access points you have previously connected to).
From the Home screen, press "Menu"> "Settings" > "Connections Settings" > "Wi-Fi Settings".
Access point device names and security requirements of detected Wi-Fi devices display under "Wi-Fi networks". Touch the access point, commonly known as the network, you want to connect to.
Enter a wireless password if asked, and press "Connect".
Restart your phone, and then turn Wi-Fi off and then on again.
Restart the router. Check that your router is Wi-Fi certified. Your phone is Wi-Fi certified, so if the router isn’t, the devices may not communicate properly.
Verify that you are in the range of the Wi-Fi router.
Check the Wi-Fi signal strength in the status bar. If the signal is low, or there is no signal, move closer to the Wi-Fi hotspot, that is, the device that provides the Wi-Fi network.
Make sure that both the phone and the router are using the latest software versions
Phone: Click here to learn more about updating the software of your phone.
Router: Contact the router manufacturer for instructions on how to update the router software.
Check the following router settings using your computer. If you are not sure how to change the settings, check the user guide of the router or contact your router manufacturer.
Network mode/speed: Change to auto or mixed mode instead of b, g or n.
SSID and password: Make sure there are no special characters or characters which are not in the standard ASCII character set.
DHCP: Make sure it’s turned on. You could also try setting a static I.P. address if you have problems accessing the Internet using your Wi-Fi connection.
MAC filter: Make sure it’s turned off. Also set your phone as allowed.
Channel: Try using another channel, preferable 11 or lower.
Add your phone’s MAC address to the MAC filtering table of the Wi-Fi router. Some routers require your MAC address.For instructions how to insert the MAC address to the MAC filtering table of the router, check the user guide of the router or contact your router manufacturer.
To check the MAC address of your phone
From your Home screen, tap the "Settings" icon.
Find and tap "Settings" > "About phone" > "Status".
Scroll down to "Wi-Fi MAC address".
Ask our community
Don't be shy. Ask one of our lovely members for help.
Our community won't let you down.