Knowledge Base

Guide to upgrade to a BB10 device

Started ‎30-01-2013 by
Modified ‎06-07-2018 by
warning The article you're viewing has been archived and is no longer being maintained. The information might be out of date. Fret not, visit our community, where our members are always ready to help you.

If you have been using a BlackBerry and are thinking of upgrading to a new handset that's running BlackBerry 10 or have already done so then this guide is for you.

More Information

First of all remember to save all your contacts and messages to your SIM card to have them available on your new BlackBerry 10 device.

There is a tutorial on first launch that will help you set-up everything you need. It works for both new and seasoned BlackBerry users alike.

The tutorial will guide you through the following steps:

  • Connect to the mobile network, including data connection.
  • Connect to the Wi-Fi network.
  • Presentation and acceptance of the BlackBerry Solution Licence Agreement.
  • Configuration of the BlackBerry ID.
  • Diagnostic and location.
  • Software update.

The experience in bullet point 4 differs if you already used a BlackBerry and have a BlackBerry ID already.

All BlackBerry services are available on devices running BlackBerry 10 automatically without having to activate BlackBerry Services in My giffgaff.

If you were already a BlackBerry user before but are not using it anymore then you can deactivate BlackBerry Services, as it is not compatible and would prevent you from buying a goodybag should you need one.

The easiest solution is to set-up your BlackBerry ID during the first launch tutorial, but you can also do it later if you skipped this step. To do so

  • Load the set-up menu.
  • Click on the BlackBerry ID icon in the Get connected section.

During the first launch tutorial, select the Create new option to load the creation form.

In this form, you will be able to

  • Set your BlackBerry ID.
  • Your password.
  • Your recovery question and answer.

Yes you can. When you go through the first launch tutorial, you will be asked to create a BlackBerry ID, or to sign-in if you already got one.

If you choose to skip this step then you'll be able to register your BlackBerry ID later, from the Setup menu.

If you already have a BlackBerry handset and are upgrading to a new handset running BlackBerry 10, you can switch your personal data from one handset to the other.

To do so

  • Load the Setup menu.
  • Click on the Device Switch icon in the Make it your own section.

It will direct you toward the appropriate method, according to the BlackBerry version your previous handset is running.

With this method, you'll be able to transfer personal data, such as phone settings, Browser bookmarks or BBM contacts.

Setting up your email address on BlackBerry 10 is very easy.

  • Go to the Setup menu.
  • Click on the Accounts icon in the Get connected section.

In the setup form, you just need to give your email address and password, the handset will be looking for the relevant settings for you. When your account has been added to your handset, a new page asks you for a few options, like the push preferences.

Ask our community

Don't be shy. Ask one of our lovely members for help.
Our community won't let you down.

Ask a question