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Activation and balance display issues

Started by: vincent
On: 27/07/2010 | 09:11
Replies: 8
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by: vincent
former giff-staffer

on: 27/07/2010 | 09:11

Hi all,

 

Last night a few of our customers experienced issues with not being able to see their balance or being able to activate.

 

This was due to problems with O2's firewalls. We weren't able to get our information through them and so we couldn't activate or display account information on an intermittent basis.

 

We did work on the problem to get it fixed as soon as possible but unfortunately it took longer than we hoped for and they were finally able to fix it at a quarter past one in the morning.

 

So our apologies for the inconvenience but be aware this is now fixed.

 

Kind regards,

 

The giffgaff team.

Follow me on Twitter: http://twitter.com/VincentBoon
Message 1 of 9
by: jack17938
on: 27/07/2010 | 09:34

Many thanks to the person who stayed up late shouting at O2. Smiley Tongue

Message 2 of 9
by: vincent
former giff-staffer

on: 27/07/2010 | 10:10

That was Michael,

 

And it was 1:50am when it was finally solved he tells me Smiley Happy

Follow me on Twitter: http://twitter.com/VincentBoon
Message 3 of 9
by: s99ane
on: 30/07/2010 | 14:19

I dont think the issue has been resolved. Ive been waiting since 4pm yesterday

Message 4 of 9
by: vincent
former giff-staffer

on: 30/07/2010 | 14:38

 


@s99ane wrote:

I dont think the issue has been resolved. Ive been waiting since 4pm yesterday


 

I'll pass your details on s99ane and we'll make sure to sort that out.

 

Cheers,

 

Vincent

Follow me on Twitter: http://twitter.com/VincentBoon
Message 5 of 9
by: englishjenny
on: 30/07/2010 | 15:06

i am having no luck either, i bought a £7.50 goody bag, i cannot text, ring,recieve anything am not impressed

and you can't even get through to anyone when you try to ring customer services

Message 6 of 9
by: davedafunk
on: 30/07/2010 | 15:17

Hi there, I activated and bought a goody bag this afternoon and I have the same issue! Do you have any idea this is going to take because I thought to myself oh, what a good idea to move to giffgaff, I am now regretting this as I need the use of my phone! please let me know asap. thanks

Message 7 of 9
Highlighted
by: vincent
former giff-staffer

on: 30/07/2010 | 15:34 edited: 30/07/2010 | 15:36

Hi all,

 

I can't give you an exact timeline at the moment as we're still investigating the problem, the scope of it and working on a solution.

 

I will keep you updated as soon as I have more information.

 

Many thanks for your patience,

 

Vincent

 

I'll close this topic, so we keep all conversation in one thread which can be found here: http://community.giffgaff.com/t5/Notice-board/Activation-issues-30-07-10/td-p/44560, so it's easier to find the updates.

Follow me on Twitter: http://twitter.com/VincentBoon
Message 9 of 9