I was hoping to have my number transferred before the bank holiday weekend... at this rate it is looking doubtful... I'm afraid to say but my experience of giffgaff so far is shocking... fair enough there is a problem, but communication is bordering on amateur.
Sorry you've had such a poor welcome to giffgaff, we are working very hard to resolve these issues. Please see this thread for the latest updates which will continue 24/7 until these issues are fixed.
@leppie: I'm sorry that you feel this way and I want to apologise for the fact that you had to experience these issues in your first few days with giffgaff! We are, as Robbie has mentioned, working around the clock to get this issue sorted.
Any updates will be posted here - and you should see one that Robbie's just posted! Hopefully we're on our way to a resolution!
@Danielle, thank you for your reply.
It's not that I do not like everything about giffgaff, however customers ought to be warned when services are down and some conditions could (and imo should) be explained in the account status screen (My giffgaff) rather than having to look them up in the general terms and conditions or elsewhere.
Also, it's always dangerous relying on your users/customers to do customer services as many replies will be heavily biased without considering all factors (and most people are not suitable for customer services).