Please note that this morning some members attempting to activate SIMs will experience a delay.
This means that if you are currently trying to activate a SIM you may see the message 'Pending' or 'In progress' in the mygiffgaff section. If you see this message, your SIM is not active and can't be used.
This issue has just been picked up, and a team are already working to 'unstick' the affected activations. This is likely to take at least two hours. We don't currently know how many people are affected.
Apologies for the delay if you are affected.
14.45 on 24th August. The original issue has been fixed, however a second issue has arisen which is now being worked on. I will update this thread again as soon as I know more
I too am seeing "Activation in progress...". Been waiting since 21:00 last night
More than 90 minutes have elapsed since robbie28 asked to wait at 12:52
Would it be possible to get the number of people in the queue or some sort of ETA as to when I can expect my SIM to be active?
Sorry guys, yes the 90 minutes has elapsed and we are aware that some have still to go through. Unfortunately we have now encountered a second issue which is affecting most activations attempted in the last hour or so. This is also being worked on as a top priority. Will update again soon.
I have activated my sim 11.45 am today I have been waiting for 2+ hours to get my sim activated. How much longer will I need to wait, I know the problem is still being worked I am just wondering how much more I must wait for my sim to be working.