Please note due to the volume of issues arising from the weekend and today, we are sorry to advise that agents are under pressure to meet the 24 hour response time.
We are endeavouring to reduce the response time and hope to have it back under 24 hours as soon as possible.
We apologise for the delay and any inconvenience this may cause.
Update on 28-06-2011 12:39
We are happy to advise this issue is now resolved and that the agents response time is now back under 24 hours.
Thank you for your patience and understanding
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the problem is I don't think there's enough agents... can't educators take some of the strain?
if it will help then I will offer my services... voluntary for one whole month
Thanks for the offer, I've let our agents office know your on your way
Sorry the Eds can't join you though, they are mega snowed under themselevs with their own community work