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Agents under pressure to meet 24hour response time (Resolved)

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by: david_m
Former Staff

on: 20/06/2011 | 15:28 edited: 28/06/2011 | 12:40

Hi Guy's

 

Please note due to the volume of issues arising from the weekend and today, we are sorry to advise that agents are under pressure to meet the 24 hour response time.

 

We are endeavouring to reduce the response time and hope to have it back under 24 hours as soon as possible.

 

We apologise for the delay and any inconvenience this may cause.

 

David

 

Update on 28-06-2011 12:39


Hi Guy's

 

We are happy to advise this issue is now resolved and that the agents response time is now back under 24 hours.

 

Thank you for your patience and understanding

 

David

 

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by: david_m
Former Staff

on: 28/06/2011 | 12:39
Best Answer

Hi Guy's

 

We are happy to advise this issue is now resolved and that the agents response time is now back under 24 hours.

 

Thank you for your patience and understanding

 

David

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Message 35 of 35
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by: liamcee123
on: 20/06/2011 | 15:31
Thannks for the update! Smiley Happy x
Message 3 of 35
by: shortylumber
on: 20/06/2011 | 15:32
Thanks for letting us know hopefully this will put a few minds at ease now
Message 4 of 35
by: granttt
on: 20/06/2011 | 15:39

Thanks for the update David Smiley Happy ..

Message 6 of 35
by: liamwli
on: 20/06/2011 | 15:40
Aah, now we know what to tell people when they are complaining about not getting replies.
Message 7 of 35
by: pinkcalculator
on: 20/06/2011 | 15:46
Posted on fb to help any users with issues who look there Smiley Happy
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Message 8 of 35
by: wilky
on: 20/06/2011 | 15:51
the problem is I don't think there's enough agents... can't educators take some of the strain?

if it will help then I will offer my services... voluntary for one whole month
Message 9 of 35
by: david_m
Former Staff

on: 20/06/2011 | 15:55

wilky wrote:
the problem is I don't think there's enough agents... can't educators take some of the strain?

if it will help then I will offer my services... voluntary for one whole month

Thanks for the offer, I've let our agents office know your on your way Smiley Wink

 

Sorry the Eds can't join you though, they are mega snowed under themselevs with their own community work Smiley Happy

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