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'Ask an Agent' Issue. 13/07/2011 (Resolved)

Started by: hazel22
On: 13/07/2011 | 12:07
Replies: 243
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by: david_m
on: 26/07/2011 | 13:50

Hi Guy's

 

We have noticed some members are still experiencing this issue. We are currently investigating this and hope to have an update soon.

 

In the mean time if you are experiencing this issue please contact one of the Educators who will then raise a case on your behalf.

 

Thank you

 

David

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Message 171 of 244 (235 Views)
by: wombleydude
on: 26/07/2011 | 14:19 edited: 26/07/2011 | 14:20

Hi
I only joined this Saturday and am suffering this issue but I don't know how to "contact one of the Educators".
Thanks

 

Scratch that I just found out.

 

Thanks

Message 172 of 244 (225 Views)
by: as7861
on: 26/07/2011 | 14:20

Hey,

 

I have contacted a educator for you

 

Don't worry.

 

You will see a 1 next to your inbox when you get reply from educator. Just click on the inbox and click the message from educator.

 

Thanks for your patience

- Amer Get a free giffgaff Sim
Message 173 of 244 (218 Views)
by: jamesd2010
on: 26/07/2011 | 14:22

wombleydude wrote:

Hi
I only joined this Saturday and am suffering this issue but I don't know how to "contact one of the Educators".
Thanks

 

Scratch that I just found out.

 

Thanks


(User solved issue)

Message 174 of 244 (214 Views)
by: wombleydude
on: 26/07/2011 | 14:22
Thanks

Of course at the moment I can't see my Inbox but hopefully that'll be sorted out and I'll see the message. :-)
Message 175 of 244 (213 Views)
by: jamesd2010
on: 26/07/2011 | 14:24

wombleydude wrote:
Thanks

Of course at the moment I can't see my Inbox but hopefully that'll be sorted out and I'll see the message. :-)

To see your inbox, see here: http://community.giffgaff.com/t5/notes/privatenotespage

Message 176 of 244 (204 Views)
by: wombleydude
on: 26/07/2011 | 14:50
Ah I've been there and posted a message to a friend and got a reply but I don't see any messages from Agents, which I should have done for two reasons: my number was transferred so I should have got a confirmation of when it was happening and I received an email to my personal address telling me there was a message from an Agent.

Thanks
Message 177 of 244 (190 Views)
by: jamesd2010
on: 26/07/2011 | 15:44
Message 178 of 244 (178 Views)
by: jamesd2010
on: 26/07/2011 | 16:29

Update 26/07/2011 4:30pm:

 

Users still experiencing problems should contact an Educator, Or David. However David will be offline soon, so it's best to contact the online educator/s below:

 

giffgaff Educator hazel22- giffgaff Educator Click here to send Hazel22 a Private Message

Online Status: Online

(Checked 26/07/11 @ 4:30pm)

giffgaff Educator the_joseph- giffgaff Educator Click here to send the_joseph a Private Message

Online Status: Offline

(Checked 26/07/11 @ 4:30pm)

giffgaff Educator tobias_b- giffgaff Educator Click here to send tobias_b a Private Message

Online Status: Online

(Checked 26/07/11 @ 4:30pm)

giffgaff Educator zobia22- giffgaff Educator Click here to send Zobia22 a Private Message

Online Status: Offline

(Checked 26/07/11 @ 4:30pm)

Community Coordinator david_m- Coordinator Click here to send David_m a Private Message

Online Status: Offline*

(Checked 26/07/11 @ 4:30pm)

Message 179 of 244 (162 Views)
Highlighted
by: jamesd2010
on: 26/07/2011 | 18:20

Update 26/07/2011 18:20pm:

 

Users still experiencing problems should contact the online educator below:

 

giffgaff Educator hazel22- giffgaff Educator Click here to send Hazel22 a Private Message

Online Status: Online

(Checked 26/07/11 @ 18:20pm)

giffgaff Educator the_joseph- giffgaff Educator Click here to send the_joseph a Private Message

Online Status: Offline

(Checked 26/07/11 @ 18:20pm)
giffgaff Educator tobias_b- giffgaff Educator Click here to send tobias_b a Private Message

Online Status: Offline

(Checked 26/07/11 @ 18:20pm)

giffgaff Educator zobia22- giffgaff Educator Click here to send Zobia22 a Private Message

Online Status: Offline

(Checked 26/07/11 @ 18:20pm)

Community Coordinator david_m- Coordinator Click here to send David_m a Private Message

Online Status: Offline

(Checked 26/07/11 @ 18:20pm)

 

Hazel22 is online until 11pm tonight

Message 180 of 244 (190 Views)