We're aware again of a wide scale issue where customers may be seeing "Balance N/A" or other Goodybag in their "My Giffgaff" page if they were due to have a queued goodybag start today.
This will affect the following transactions:
-Queuing future Goodybags.
However: your goodybag will have been applied and should be working correctly
Update: 12:13 - 03/02/2012
Those of you that had goodybags due to expire on 1st and still seeing messages such as "Balance N/A", "Goodybags updating" or similar Goodybag messaging in their account should raise a case with an agent or respond to an existing one.
Some of you had issues with goodybags that were due to expire on the 2nd. There has been a delay in the displaying of this on several account but the update is happening and will update. If you had a goodybag qeued, you should still have the value on your phone and you will be able to use it for calls, texts, data etc. Your account will be correct later today at around 17.00pm
Please note: If you had a goodybag qeued to start and your airtime balance is going down, you should please contact an agent regarding this.
Thank you for your patience
Update - 04-02-2012 13:57
If you are still experiencing this issue, can you please contact an agent and let them know:
Update - 06-02-2012 13:25
Update - on 07-02-2012 09:16
This issue has now been resolved. If you do experience similar issues to this service update, please raise a case.
Thank you for your patience,