Rather than spending money on sponsoring RudeTube and The big bang theory, wouldn't it have been useful on spending it on preventing issues as these, quicker help/response, making it easier to top up and buying goodybags, recruiting more staff and creating a stable network? It seems pointless attracting more customers when the ones you have currently are unsatisfied with the current handling of the situation and you are unable to satisfy them either!
I topped up £10 a few days ago but couldnt buy a goodybag, so used up some of the credit. I then topped up another £10, and tried to buy a goodybag yesterday having had £19.56 in my account, but like you said, the goodybag system was down and I couldnt buy a goodybag.
Then for some bizarre reason, all of my credit went out of my account and it now says I have no money in there at all, despite me not using my phone?
I have emailed you 4 times now, last night and this morning and I am still receiving no answer.
This is just not on.
Where is my £19.56? Has this been stolen?
Have had the same Goodybag issues as everyone else. Just want to say I have just successfully bought one, so if you are still waiting then hang in there, you should be ok soon. Also, a thank you to the GG tech/support team who must have been having a gruelling time the last couple of days trying to find the solution - I don't envy them for sure.
Unfortunately I still cannot purchase a gb.
It seems, from reading all the posts that most people want a gb, and probably want the same value gb as the month before.
Why doesn't giffgaff see that users are topping up with the same amount (ie prepared to pay the same amount as last month) and as a guesture of good will allow everyone to have unlimited texts & data for example, for the duration it takes them to get the goodybags available again??
At least that way people can still communicate, run their businesses etc, and probably be more likely to stay with gg when the dust has settled -- what do others thinks??