Contrary to the previous update, we have since discovered that a large number of members affected will still have a Balance N/A issue this evening.
It is just the balance under my giffgaff that is incorrect, and the goodybag will be working correctly.
This should be resolved tomorrow.
Please do not raise a case with the agents regarding this.
Thankyou for your patience.
Update: 12.14pm - 01/02/2012
We're now also aware that this issue has repeated over last night. As a result, customers with Goodybags that expired yesterday, who had a queued bag due to start today, may see a "balance updating", "Goodybags updating", "Balance N/A" or "you're unable to buy a Goodybag" message.
For those of you in this position, you do not need to raise a case. Your Goodybag should be active on the network (you should not be charged for allowances), it is simply not displaying on the website.
A fix is being run currently for both any remaining people from 30th-31st, and 31st-1st currently, over this afternoon. We'll be back with updates as soon as we have more news.
Update: on 07-02-2012 09:22
We now believe this specific issue to be resolved, if you are experiencing individual goodybag problems - please do raise a case,
Thank you for your patience,
Ah not raising a case is to do with the issue but once the issue is fixed there will be further info it's just not to flood the agents now
Exactly my point - why not make the "further info" available now - If it is immediately obvious to me that credit balance is being used because of a goodybag issue then I hope it would be obvious to craig.
Unfortunately you cannot take it for granted that everyone will relate the two issues with each other.
He should make everyone aware that this is likely to happen and that they will reimburse any credit used once the main issue is fixed. That in itself is likely to reduce any agent 'flooding' considerably.
If the people needing reimbursement cannot be detected and done automatically, then he does need to tell everyone affected to raise a case. Simples.