May 17 O2 network outage in South East (Resolved)
on: 17/05/2011 | 08:18 - edited: 20/06/2011 | 16:53
We have been notified by O2 that there is a network outage affecting parts of the South East and Kent since early this morning. Engineers are on the case. We will post updates when we hear more.
Update on
Hi Guys,
The following is the latest info we have on the outage.
The affected services for both giffgaff and O2 are 2G & 3G voice and data services.
The following areas are affected:
North & East London, Kent and East Sussex.
Here’s two maps showing what’s going on. Red area shows where we’re having problems. Blue area shows where we’re working as normal.
Map for 2G Coverage
Map for 3G Coverage
Update on
Update from O2
Following the theft and vandalism at one of our operational sites in E London, we have been working hard to resume normal mobile service to N and E London, Kent and E Sussex.
Some affected customers were able to make calls again from 4.30 pm today and service across the region is being restored now with a few pockets of no coverage still remaining.
We are carefully monitoring this throughout the night.
Accepted Solutions
on: 18/05/2011 | 10:47
Best Answer
Update from The O2 Incident Analysis Team
Hello,
After close monitoring by engineers our 2G & 3G voice and data services in North & East London and South East areas are fully restored.
If you’ve got any questions, call your customer service team on the usual number. Let them know this reference number: 7218296.
We’re sorry again for any trouble we caused you.
Kind regards
The O2 Incident Analysis Team
from kent
