Knowledge Base

RESOLVED - Website unavailable 12:00 Midnight to 02:30 AM - 14th August 2019

Started by: _kara_
On: 13/08/2019 | 17:03
Replies: 12

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by: guy_ow
community giff-staffer

on: 13/08/2019 | 21:10
Evening @luke198830 - Unfortunately you won't be able to get help via the community. Members can still access help via Facebook and Twitter (if access is available to them) though.

The downtime is only going to be between the time period as mentioned in the opening post, so members won't be able to access the community between 12:00 am and 02:30 am - before and after these times members will still be able to access help from the community without any issues.

Sorry for any inconvenience this will cause.


giffgaff Educator

Message 11 of 13
by: brulaw
on: 13/08/2019 | 21:57

@_kara_  @guy_ow 


Thanks for the advance warning / info  ...... hope everything goes smoothly . 

Message 12 of 13
by: _kara_
community giff-staffer

on: 14/08/2019 | 15:29
Hi folks,

During the hours of 12:00 midnight and 02:30 am we were performing some essential maintenance on the website as we prepared for the new goodybag allowances to take effect. Due to this the site was unavailable during these hours and it was not possible to top up via your dashboard or via the 43430 top-up line. All Recurring or Queued goodybags started as normal and Auto-Top up still worked as normal.

Any members starting a £10, £12 or £15 Goodybag from today onwards will receive the extra data allowance.

Thank you so much for bearing with us while we get this done and apologies to anyone who was inconvenienced by this,

Kara, giffgaff Educator

giffgaff Educator

Message 13 of 13