Knowledge Base
Community

RESOLVED - Website unavailable 12:00 Midnight to 02:30 AM - 14th August 2019

Started by: _kara_
On: 13/08/2019 | 17:03
Replies: 12
Reply

Go to best answer
by: _kara_
community giff-staffer

on: 13/08/2019 | 17:03 edited: 14/08/2019 | 15:30

Service

Status

giffgaff Website

(including dashboard & Settings

& including via App)

grn_pix.jpg Available

Top up & Purchases via 43430

grn_pix.jpg Available

Handset Purchases &

Handset Return requests

grn_pix.jpg Available

Activations &

Port In / Out Requests &

PAC / STAC Code Requests

grn_pix.jpg Available

Calls, Texts & Data

grn_pix.jpg Available

Queued Goodybags &

Recurring Goodybags &

Auto Top-up

grn_pix.jpg Available

  

Summary

The giffgaff Website was not available between 12:00 midnight and 02:30 AM as we were performing some essential maintenance related to the new goodybag allowances.  The 43430 top up line was also unavailable during this time.  The maintenance was completed on time and all is now functioning as is should.

 


Most Recent Update

15:00 - 14th Aug 2019

 

Hi folks,

 

During the hours of 12:00 midnight and 02:30 am we were performing some essential maintenance on the website as we prepared for the new goodybag allowances to take effect.  Due to this the site was unavailable during these hours and it was not possible to top up via your dashboard or via the 43430 top-up line.  All Recurring or Queued goodybags started as normal and Auto-Top up still worked as normal.

 

Any members starting a £10, £12 or £15 Goodybag from today onwards will receive the extra data allowance.

 

Thank you so much for bearing with us while we get this done and apologies to anyone who was inconvenienced by this,

 

Kara, giffgaff Educator

 

 


Updates

 

Please click the spoiler for a full history of this service issue to date. 

 

Click to reveal

Most Recent Update

15:00 - 14th Aug 2019

 

Hi folks,

 

During the hours of 12:00 midnight and 02:30 am we were performing some essential maintenance on the website as we prepared for the new goodybag allowances to take effect.  Due to this the site was unavailable during these hours and it was not possible to top up via your dashboard or via the 43430 top-up line.  All Recurring or Queued goodybags started as normal and Auto-Top up still worked as normal.

 

Any members starting a £10, £12 or £15 Goodybag from today onwards will receive the extra data allowance.

 

Thank you so much for bearing with us while we get this done and apologies to anyone who was inconvenienced by this,

 

Kara, giffgaff Educator

16:30 - 13th Aug 2019

 

Hi folks,

 

During the hours of 12:00 midnight and 02:30 am we will be performing some essential maintenance on the website as we prepare for the new goodybag allowances to take effect.  Due to this the site will be unavailable during these hours and it will not be possible to top up via your dashboard or via the 43430 top-up line.  Any members with Recurring or Queued goodybags will not need to do anything, they will still start as normal.  Members with Auto-Top up on their account will not need to do anything as it will still work as normal.  Any members needing to top up with Credit or buy a Goodybag will need to wait until the maintenance is completed.

 

Thank you so much for bearing with us while we get this done and apologies to anyone who is inconvenienced by this,

 

Kara, giffgaff Educator

 

giffgaff Educator

Message 1 of 13
1 BEST ANSWER

Accepted Solutions
by: _kara_
community giff-staffer

on: 14/08/2019 | 15:29
Hi folks,

During the hours of 12:00 midnight and 02:30 am we were performing some essential maintenance on the website as we prepared for the new goodybag allowances to take effect. Due to this the site was unavailable during these hours and it was not possible to top up via your dashboard or via the 43430 top-up line. All Recurring or Queued goodybags started as normal and Auto-Top up still worked as normal.

Any members starting a £10, £12 or £15 Goodybag from today onwards will receive the extra data allowance.

Thank you so much for bearing with us while we get this done and apologies to anyone who was inconvenienced by this,

Kara, giffgaff Educator

giffgaff Educator

Message 13 of 13
by: giffgaff20147
on: 13/08/2019 | 17:05

@_kara_ 

Hello thanks for warning 

Message 2 of 13
by: django21
on: 13/08/2019 | 17:12
Thanks for the warning/update
Get a free giffgaff Sim
Get a free giffgaff Sim
Message 3 of 13
by: luke198830
on: 13/08/2019 | 17:47
Will the app still able to go on and will be we still be able to get on the community?
Message 4 of 13
by: _kara_
community giff-staffer

on: 13/08/2019 | 17:49
@luke198830 I'm afraid not. The site will be down so it will not be possible to log in, this is both via browser and App.

giffgaff Educator

Message 5 of 13
by: bobrobinson
on: 13/08/2019 | 17:54

Thanks for the warning @_kara_ 

Hope everything goes well with no hiccups

All the best BobSmiley Happy 

Get a free giffgaff Sim
Message 6 of 13
by: luke198830
on: 13/08/2019 | 17:56
So does that mean if we need help by other giffgaffers on the community we won't be able until the next day?
Message 7 of 13
by: harrrrrry
on: 13/08/2019 | 18:27

@_kara_ 

 

The 43430 top up line will also be available during this time.

I'm guessing that probably ought to say unavailable, judging by the summary table ... Smiley Surprised

Get a free giffgaff Sim

Message 8 of 13
by: ashleybristoluk
on: 13/08/2019 | 20:17

hope it will be fine with no error 

Message 9 of 13
by: formulaone
on: 13/08/2019 | 20:42
Awesome!

'Who doesn't like more Data!' Smiley Wink

Hope alls well for the maintenance!
Get a free giffgaff Sim
Message 10 of 13