10:05 - 21st of May 2019
We have been monitoring this situation very closely and we are happy to let you know that this issue is now fully resolved and the fault identified and a fix implemented.
Should you have an individual case and you think it could be related to this then please post it in our help section and our community members with help you resolve it and give you the best advice.
To create a help request to discuss then click this link - https://community.giffgaff.com/t5/forums/postpage/board-id/QA1
I'm still getting the "Request failed : Forbidden (403) " message on my iphone app. I've uninstalled and installed the app again many times and still the same error message. It's almost two months now, when can we get a proper fix to this please?
my number still not working?.
The app is not needed to have a working phone number, so if your number isn't working it's unlikely to be the fault of the app. Anything that the app can do can also be done via a browser.
I see you've already posted a Help request for that at https://community.giffgaff.com/t5/Help-Support/Number-stoped-working/m-p/23411962#M8723093 which is the best place to get help https://community.giffgaff.com/t5/Help-Support/Number-stoped-working/m-p/23411962#M8723093 and I'd suggest you continue to resolve the problem there because the members already in that thread have more experience at solving giffgaff problems than the rest of the world put together.
Card payments are likely to fail if you try to make the payment using the unactivated sim, if the card is enrolled in Verified by Visa or its equivalent for other card processors. This is because the verification server is not reachable from a sim without credit.
There's no need for the sim to be in a phone when you activate it, so if verification might be the problem, then try to activate the sim using a desktop computer or a phone that already has full internet access.
See also https://labs.giffgaff.com/idea/16709244/sites-providing-payment-verification-services-should-be-reac... which provides a bit more information about this problem.
17:30 - 11th June 2019
Hi everyone. For those members who had a different experience to normal because of this issue, we’re now going to be sending a few messages to address that experience.
For those members who attempted to buy a goodybag, but had to use credit instead because they weren't able to, we’ll be reimbursing them directly to their credit balance.
For members who tried to buy credit, and ended up with multiple top ups, we’re inviting them to talk to the agent team if they would like to have it reimbursed to their card. We’re not doing a blanket reimbursement in that case because we know some people would prefer to keep it on their account to use in future.
In either case, these members will get a text message directly to their giffgaff phone to let them know in more detail what’s directly relevant to them.