Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4860

by: philrand
on: 06/12/2018 | 07:18

Just to let you know, this issue has been going on since 4A.M. for me. I rely on my phone as a satnav and have been scuppered this morning! When do you expect to be back up? 

Message 11 of 4,861
by: andylamb
on: 06/12/2018 | 07:18 edited: 06/12/2018 | 07:19

deleted. rubbish forum

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Message 12 of 4,861
by: jakebadger
on: 06/12/2018 | 07:20 edited: 06/12/2018 | 07:24

As a small but noticeable extra kink, SMS messages are showing error, unsent locally on our phones although it seems they are receiving them and the error message is itself, erroneous aha. I have checked this with multiple networks. Just thought i'd throw that in there too. Begun at the same time as the other issues

Message 13 of 4,861
by: brennenpaul
on: 06/12/2018 | 07:20

Same here ands now I've taken a new goodybag thinking that was the probelm . Any chance of a refund?

Message 14 of 4,861
by: doricom
on: 06/12/2018 | 07:22
I tried to send a sms a few minutes ago and it couldn’t be delivered.
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Message 15 of 4,861
by: roxy_r
community giff-staffer

on: 06/12/2018 | 07:23
Morning @philrand, really sorry to hear that. I will make sure that as soon as we have a time frame, we will share it with you here.

If you want to keep an eye on the service checker here:
community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 16 of 4,861
by: andylamb
on: 06/12/2018 | 07:23

Problem being reported on O2 website affecting all O2 network customers. 

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Message 17 of 4,861
by: clanduncan
on: 06/12/2018 | 07:25 edited: 06/12/2018 | 07:27

Yep, that's about the size of it. No 4G whatsoever for last couple of days, and no 3G either. Have to use wifi if data is needed, impossible in shops most of the time, and you cannot use Android Pay either for time being. It might also explain why texts are sometimes delayed for up to a day, e.g. sms to wife in the afternoon/evening saying I'm delayed is not received until next morning!

Message 18 of 4,861
by: kenith_keniff
on: 06/12/2018 | 07:25

This is a nationwide problem with the whole O2 data network. The news has reached the BBC and is a major headline. 


All we we can do is wait and use any Wi-Fi you can until the national outage is fixed. 

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Message 19 of 4,861
by: philrand
on: 06/12/2018 | 07:28
Thanks Roxy but again I have realised how vulnerable we all are. If you aren't up again by 9:30 I am going to have to pick up a new satnav because I still haven't found my first appointment,,,
Message 20 of 4,861