Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861

by: flix92
on: 06/12/2018 | 10:16
I understand that it's O2 at fault not yourselves, giffgaff, so I'm not annoyed with you guys like many others seem to be! ❤️

I really hope my post helps you! If it does, please don't forget Kudos!

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Message 211 of 4,862
by: vacaria
on: 06/12/2018 | 10:16

When will it be ready to use?

Message 212 of 4,862
by: daveb2016
on: 06/12/2018 | 10:17

According  to O2 status site


We’re aware that our customers are unable to use data this morning. One of our third party suppliers has identified a global software issue in their system which has impacted us. We believe other mobile operators around the world are also affected. Our technical teams are working with their teams to ensure this is fixed as quickly as possible. We’d encourage our customers to use Wifi wherever they can and we apologise for the inconvenience caused.

Message 213 of 4,862
by: nstreather
on: 06/12/2018 | 10:18

These comments crack me up


I am sure this will be sorted soon

Message 214 of 4,862
by: jasieb1966
on: 06/12/2018 | 10:19
The message possibly has gone through, though showing as 'failed to send'. I accidently sent the same message to my partner 5 times due to this issue, so worth checking with your customer before attempting to send another.
Message 215 of 4,862
by: terencedaly
on: 06/12/2018 | 10:21


I understand the need to move to the outage server but no account options ouch.

This is going tonthrow another spanner in the works.

Can account services not be accessed when the site is running on the outage served ?


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Message 216 of 4,862
by: the_not_technical_ninja
on: 06/12/2018 | 10:22

Here's a idea.  When it's fixed, give all of us a extension of our goodybags, or credit our accounts with free airtime credit as compenstation due to the inconvience caused by, no fault of giffgaff, but by the fault of O2

Message 217 of 4,862
by: mattley1
on: 06/12/2018 | 10:22
Yeah, mine has it hasn't sent and actually sends about 11 messages over the next hour to a disgruntled mate :/
Message 218 of 4,862
by: paul_d_
community giff-staffer

on: 06/12/2018 | 10:23 edited: 06/12/2018 | 10:25

Most Recent Update

10:21- 6th December 2018


Hi everyone,


The technical team are still working to resolve the issue with 2G, 3G & 4G calls, texts & data across the UK, we did see a significant increase in website traffic across and as such we temporarily moved our website over to our outage server. 


We can confirm that access to the giffgaff community has now been restored & members will be able to access their account as normal.


We apologise for the inconvenience and thank you for your continued patience.





giffgaff Educator | WFH Team

Message 219 of 4,862
by: melharold
on: 06/12/2018 | 10:24
Completely agree!! ... bit annoying though I doubt it will happen -.-"
Message 220 of 4,862