Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861

by: andraeinblue
on: 06/12/2018 | 19:32

I still love you guys ❤️ 

Message 2551 of 4,862
by: tara7789
on: 06/12/2018 | 19:32

Can’t believe some of these comments 🤣 🤣DRAMATIC 



Message 2552 of 4,862
by: annie93annie
on: 06/12/2018 | 19:33

No internet today and my text messages say they have failed. Is that because I texted another giffgaff user?

Message 2553 of 4,862
by: tommochloe17
on: 06/12/2018 | 19:33

How long this gonna take need to ring work up 

Message 2554 of 4,862
by: mik20
on: 06/12/2018 | 19:33

I have been unable to send texts make calls or use Internet. I bought a £20 goody bag mainly for Internet but I needed the calls and texts the most. Please can i get a refund or at least some compensation? 

Message 2555 of 4,862
by: leanne8k1
on: 06/12/2018 | 19:33

Is there any more update on what's going on with network 

Message 2556 of 4,862
by: morrie
on: 06/12/2018 | 19:33

This unacceptable service it’s caused me untold problems and  embarrassment 

Message 2557 of 4,862
by: roxy_r
community giff-staffer

on: 06/12/2018 | 19:34 edited: 06/12/2018 | 19:35

Most Recent Update

19:33- 6th December 2018


Hello everyone,


We are currently experiencing issues with 2G, 3G and 4G services across the UK. Our members are not able to use mobile data and calls and texts are working intermittently.


This issue is affecting multiple networks across the world due to a software issue on a system managed by one of our third party suppliers.


We have started the process of restoring the service and we are aiming to have this rolled out by tomorrow morning: 7th December.


We want to reassure members that calls to the 999 emergency services are still fully operational for emergency calls only.


We are really sorry and want to apologise for all the inconvenience this has caused and we will make sure to let you know as soon as anything changes.  


Thanks a lot for your patience, 


community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 2559 of 4,862
by: stacy523
on: 06/12/2018 | 19:34
i think we should have some sort of compensation
Message 2558 of 4,862
by: tiffanyamess1996
on: 06/12/2018 | 19:34

I can't make calls . 

Can't receive calls.

Can't text or receive texts 

Can get on the internet only via wifi

Message 2560 of 4,862