19:33- 6th December 2018
We are currently experiencing issues with 2G, 3G and 4G services across the UK. Our members are not able to use mobile data and calls and texts are working intermittently.
This issue is affecting multiple networks across the world due to a software issue on a system managed by one of our third party suppliers.
We have started the process of restoring the service and we are aiming to have this rolled out by tomorrow morning: 7th December.
We want to reassure members that calls to the 999 emergency services are still fully operational for emergency calls only.
We are really sorry and want to apologise for all the inconvenience this has caused and we will make sure to let you know as soon as anything changes.
Thanks a lot for your patience,