Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4860

by: mi35chael
on: 06/12/2018 | 20:05
My network is not working
Message 2641 of 4,861
by: mvwmo94
on: 06/12/2018 | 20:05
When will it be back and what time
Message 2642 of 4,861
by: orlando_ciavo1988
on: 06/12/2018 | 20:05
u gona pay for that joks
Message 2643 of 4,861
by: susan2945
on: 06/12/2018 | 20:05
Had no internet text messages or been able to make / receive phone calls allday. This is not good has desperately need my phone for work purposes. Any idea when this will be sorted out. Has it is totally unacceptable/
Message 2644 of 4,861
by: richa24189
on: 06/12/2018 | 20:05

I'm not happy about this 

There better be compansaton 

Message 2645 of 4,861
by: mrarrow
on: 06/12/2018 | 20:06
Wow, you’re typing in bold. You must be really important.
Message 2646 of 4,861
by: stevecase19
on: 06/12/2018 | 20:07

At the moment, when I send a text message my phone says "failed" but the message is actually being sent (and received by the person I sent it to). However my phone keeps "trying" to send and the message keeps getting sent (the recipient gets multiple copies) which I presume means the texts are getting deducted from my goodybag, Not good.

Message 2647 of 4,861
by: khalida02
on: 06/12/2018 | 20:07
Yes i had the same issue
Message 2648 of 4,861
by: cathy250179
on: 06/12/2018 | 20:07 edited: 06/12/2018 | 20:13

will you be offering customers any compensation for loss of services due to issues today

Message 2649 of 4,861
by: formulaone
on: 06/12/2018 | 20:07

@roxy_r ' s recent update: (for those that have not seen it)


Most Recent Update

19:33- 6th December 2018


Hello everyone,


We are currently experiencing issues with 2G, 3G and 4G services across the UK. Our members are not able to use mobile data and calls and texts are working intermittently.


This issue is affecting multiple networks across the world due to a software issue on a system managed by one of our third party suppliers.


" We have started the process of restoring the service and we are aiming to have this rolled out by tomorrow morning: 7th December. "


We want to reassure members that calls to the 999 emergency services are still fully operational for emergency calls only.


We are really sorry and want to apologise for all the inconvenience this has caused and we will make sure to let you know as soon as anything changes.  


Thanks a lot for your patience, 



Refer To: PAGE 1 (for further service updates)


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Message 2650 of 4,861