Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861

by: 9999gsd
on: 06/12/2018 | 20:26

hello there i take it we be getting compensation for the losss off this as it cost me a days money and new work

Message 2691 of 4,862
by: blackberrygirl
on: 06/12/2018 | 20:26

I just hope this issue is resolved by tomorrow if not then we should be compensated for the data we couldn't use. 



Message 2692 of 4,862
by: lotan66
on: 06/12/2018 | 20:27
People asking for compensation for 1 day outage..haha cmon.. It has been annoying but if its fixed by tomorrow i'll be happy never had a problem before on GG.
Message 2693 of 4,862
by: chrisj_slh
on: 06/12/2018 | 20:27 edited: 06/12/2018 | 20:31

Giffgaff's T&C's are very clear about it being for personal use only and not for business use. Also, not wishing to sound harsh but if you relied upon your mobile for business you should probably keep a spare PAYG SIM on a diverse network for added resilience.


"3.5. Your use of the Services must be for your private, personal and non-commercial purposes. You may only use a device with an IMEI number associated with it on the Network and you will not use or permit anyone else to use your SIM Card:"

Message 2694 of 4,862
by: tahirgul
on: 06/12/2018 | 20:27

can anyone tell me if ther cnt send texts or phone people my signals keeps going on and off have trouble here giffgaff when is this geting fixed 

Message 2695 of 4,862
by: ksaee10
on: 06/12/2018 | 20:27
I cannotbsemd text messages although I have unlimited minutes and texts this has been going on for too long now
Message 2696 of 4,862
by: roxy_r
community giff-staffer

on: 06/12/2018 | 20:28
Unfortunately at the moment we do not have a specific hour, @jama179. Restoring the service is being treated as a top and only priority and as soon as anything changes and we have more information, we will make sure to let you know.
community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 2697 of 4,862
by: reecea1
on: 06/12/2018 | 20:28
I hope we are going to be compensated for this, it's ridiculous. 2018 and service as though we back in the 80's
Message 2698 of 4,862
by: petrus1971
on: 06/12/2018 | 20:28
having the same problem
Message 2699 of 4,862
by: miche27739
on: 06/12/2018 | 20:29

This is not very good especially when you use your phone for work ... and also when your not near WiFi places ... we should get compensation 

Message 2700 of 4,862