Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861

by: biscuits11
on: 06/12/2018 | 22:19

My data is back. Messages are saying "sending failed" but they're getting through. Weird.

Message 2961 of 4,862
by: ldinthestudio
on: 06/12/2018 | 22:19

I have had no data for several days and not been able to send any texts today. it says it hasnt gone, yet i recieve texts. hopefully be sorted tomorrow. 

Message 2962 of 4,862
by: seb2512
on: 06/12/2018 | 22:20
How long will your problem last
Message 2963 of 4,862
by: hotnikki2017
on: 06/12/2018 | 22:20

it wont let me send messages as well 

Message 2964 of 4,862
by: leepotts28
on: 06/12/2018 | 22:21
  • Eperiencing problems with 4G data still what a nightmare
Message 2965 of 4,862
by: cartwright1985
on: 06/12/2018 | 22:21
Just hope it's sorted for tomorrow I think they should give us a free month of credit
Message 2966 of 4,862
by: lucybabe80
on: 06/12/2018 | 22:22

You can't expect to get away with this without compensating your loyal customers. If not we all will go else where! This is not acceptable 

Message 2967 of 4,862
by: roxy_r
community giff-staffer

on: 06/12/2018 | 22:22

Most Recent Update

22:22- 6th December 2018


Hello everyone,


Earlier today(Thursday, 6th Dec) our members have experienced issues with using data and had intermittent connectivity to voice and texts. One of our third-party suppliers had found a software issue in their system which affected mobile networks around the world.


The technical teams are working hard throughout the night to restore connectivity. 3G services are now being slowly restored and the teams are working on bring 4G back up next.

The aim is to have the entire service up and running by tomorrow morning: 7th December.


We’d like to apologise and tell you how sorry we are for all the inconvenience this has caused. Our main focus at the moment is to get everyone back up and running and we will make sure to let you know as soon as we have any other information.


Thank you so much for your patience,


community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 2969 of 4,862
by: bialobrody
on: 06/12/2018 | 22:22
What other networks across the world are also affected? Names please.
Message 2968 of 4,862
by: biscuits11
on: 06/12/2018 | 22:23
They're probably getting through. Ask someone to respond.
Message 2970 of 4,862