22:22- 6th December 2018
Earlier today(Thursday, 6th Dec) our members have experienced issues with using data and had intermittent connectivity to voice and texts. One of our third-party suppliers had found a software issue in their system which affected mobile networks around the world.
The technical teams are working hard throughout the night to restore connectivity. 3G services are now being slowly restored and the teams are working on bring 4G back up next.
The aim is to have the entire service up and running by tomorrow morning: 7th December.
We’d like to apologise and tell you how sorry we are for all the inconvenience this has caused. Our main focus at the moment is to get everyone back up and running and we will make sure to let you know as soon as we have any other information.
Thank you so much for your patience,