Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861

by: charlixsparkles
on: 07/12/2018 | 12:13

I see the dreaded "No Service" message after phone calls I make. I have to restart the phone to get a signal back. A bit of an inconvenience!


Using an iPhone 8 (latest software), in Milton Keynes, if any of that helps ^_^

Message 4281 of 4,862
by: stratoc
on: 07/12/2018 | 12:14
The text problems are all over the Web and it's an O2 problem.
Message 4282 of 4,862
by: mirandarafuna
on: 07/12/2018 | 12:14

My texts still say not delivered 

Message 4283 of 4,862
by: bahme16
on: 07/12/2018 | 12:15

everything working perfectly fine and back to normal, texts sending as normal without not delivered message. only took over 30 hours thou lol

Message 4284 of 4,862
by: adam4442
on: 07/12/2018 | 12:16

hi i don't have internet again, last night it was fixed now i am having same problem? are we having same technical problem? i couldn't go to work because of this. if its not fixed i am afraid i will have to change my network and who will pay for my damage? if i don't go work today either i am missing 2 days. i can lose my job? i need this up running as soon as possible. urgently today before 2pm


Message 4285 of 4,862
by: lidiaehilsefem
on: 07/12/2018 | 12:17

I bought a new 25 pound bag but today it is not working says I do not have credits

Message 4286 of 4,862
by: wpickard
on: 07/12/2018 | 12:18
Yes I have this issue and I hope it is not affecting my text allowance.
Message 4287 of 4,862
by: roxy_r
community giff-staffer

on: 07/12/2018 | 12:19

Hello everyone,


The technical teams worked throughout the night to restore connectivity and 2G, 3G and 4G services should now be returning to normal for all of our members.  If you are still without access to the internet, please try and reboot your device.


We’d like to apologise and tell you how sorry we are for all the inconvenience this has caused and we will make sure to let you know as soon as we have any new information.


Thank you so much for your patience,


community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 4288 of 4,862
by: laurabett
on: 07/12/2018 | 12:19

Still having very intermittant issues in East Ayrshire Scotland. Texts being sent multiple times and I'm paying for this?!

Message 4289 of 4,862
by: noreenakhtar2012
on: 07/12/2018 | 12:20

I can't still send messages! Is the problem still ongoing,?

Message 4290 of 4,862