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[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861
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Highlighted
by: edkay
on: 07/12/2018 | 12:42
Hi @roxy_r

How are Giffgaff planning to make it up to us, your customers, for loss of service?
Message 4311 of 4,862
by: annbradley1959
on: 07/12/2018 | 12:43
I've tried to turn my phone off and on but know joy I hope this is solved soon
Message 4312 of 4,862
by: roxy_r
community giff-staffer

on: 07/12/2018 | 12:44
We are really sorry if you are still having issues. Cold you please try to reboot your device and see if that helps? I
community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 4313 of 4,862
by: louiseclaeys
on: 07/12/2018 | 12:47 edited: 07/12/2018 | 12:59

FIXED! thank you (:

Message 4314 of 4,862
by: vertunchik83
on: 07/12/2018 | 12:48

Hello, 

 

I'm still experiencing issues with my phone. No calls are coming through.

 

I am currently looking for a job and had two phone scheduled for today (both from abroad).  I had to reschedule one of them, as the interviewer could not get through to me, and it seems to me I need to reschedule the second call as well. 

 

I am not working at the moment and these were very important interviews....

 

Any indication on when the issue will be resolved?

 

Thank you

 

Kind regards, 

 

Ksenia

Message 4315 of 4,862
by: miss_jeanie
on: 07/12/2018 | 12:48

I think they should provide ya with some rewards for this ?

 

Message 4316 of 4,862
by: roxy_r
community giff-staffer

on: 07/12/2018 | 12:48

@edkay , Hi, we will be posting soon about our plans to make it up to our members, so keep an eye on the Announcement forum. I will also make sure I post a link here so everyone is kept in the loop.

community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 4317 of 4,862
by: meemawcook
on: 07/12/2018 | 12:48

Hey Giffgaff, I still have no mobile data, intermittent calls and I can't text. I've restarted my phone several times. Send Help 😂

Message 4318 of 4,862
by: shamanik
on: 07/12/2018 | 12:49
All ok here in newcastle. Try rebooting your device
Message 4319 of 4,862
by: lisaloumorley
on: 07/12/2018 | 12:49

O2 are giving out £75 in compensation does that apply to us ??

Message 4320 of 4,862