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[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861
Reply

by: edkay
on: 07/12/2018 | 12:42
Hi @roxy_r

How are Giffgaff planning to make it up to us, your customers, for loss of service?
Message 4311 of 4,862
by: annbradley1959
on: 07/12/2018 | 12:43
I've tried to turn my phone off and on but know joy I hope this is solved soon
Message 4312 of 4,862
by: roxy_r
community giff-staffer

on: 07/12/2018 | 12:44
We are really sorry if you are still having issues. Cold you please try to reboot your device and see if that helps? I
community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 4313 of 4,862
by: louiseclaeys
on: 07/12/2018 | 12:47 edited: 07/12/2018 | 12:59

FIXED! thank you (:

Message 4314 of 4,862
by: vertunchik83
on: 07/12/2018 | 12:48

Hello, 

 

I'm still experiencing issues with my phone. No calls are coming through.

 

I am currently looking for a job and had two phone scheduled for today (both from abroad).  I had to reschedule one of them, as the interviewer could not get through to me, and it seems to me I need to reschedule the second call as well. 

 

I am not working at the moment and these were very important interviews....

 

Any indication on when the issue will be resolved?

 

Thank you

 

Kind regards, 

 

Ksenia

Message 4315 of 4,862
Highlighted
by: miss_jeanie
on: 07/12/2018 | 12:48

I think they should provide ya with some rewards for this ?

 

Message 4316 of 4,862
by: roxy_r
community giff-staffer

on: 07/12/2018 | 12:48

@edkay , Hi, we will be posting soon about our plans to make it up to our members, so keep an eye on the Announcement forum. I will also make sure I post a link here so everyone is kept in the loop.

community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 4317 of 4,862
by: meemawcook
on: 07/12/2018 | 12:48

Hey Giffgaff, I still have no mobile data, intermittent calls and I can't text. I've restarted my phone several times. Send Help 😂

Message 4318 of 4,862
by: shamanik
on: 07/12/2018 | 12:49
All ok here in newcastle. Try rebooting your device
Message 4319 of 4,862
by: lisaloumorley
on: 07/12/2018 | 12:49

O2 are giving out £75 in compensation does that apply to us ??

Message 4320 of 4,862