Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4860

by: sloz
on: 07/12/2018 | 16:14 edited: 07/12/2018 | 16:35

Do you have another unactivated giffgaff sim card?

Could you try these steps
(wait a few minutes between each step, wait to see if a connection symbol appears then Tey a connection)

Switch your phone off and remove the sim
Wipe the sim contacts with a cloth
Wait 5 minutes
And replace,

Select giffgaff in the pop up networks list,
(mention if you don't see a pop up list)
If you don't see a connection symbol after a few minutes
Try and select a different network mode and then a manual roam

Go to
Mobile networks
Network mode
And select one by one to see if a connection symbol appears

Go to network operators
Make a manual search and select a network other than o2
Wait till it fails then select o2

If a connection symbol doesn't appear, try an automatic selection

Get a free giffgaff Sim
Message 4511 of 4,861
by: christopherseymour37
on: 07/12/2018 | 16:15

GiffGaff not working properly till mid morning,What can we expect in compensation,I have heard that O2 are offering customers £75 for the disruption  

Message 4512 of 4,861
by: francesjwhite
on: 07/12/2018 | 16:17

@christopherseymour37 wrote:

GiffGaff not working properly till mid morning,What can we expect in compensation,I have heard that O2 are offering customers £75 for the disruption  

Not what I've heard. I've heard it's two day's worth of airtime credit.

Message 4513 of 4,861
by: gawjuspops
on: 07/12/2018 | 16:18
i have tried everything! and its stoll not eorking can you please just fix it!!
Message 4514 of 4,861
by: danie70266
on: 07/12/2018 | 16:19

Still not working for me. When is this going to be fixed?


Message 4515 of 4,861
by: shamanik
on: 07/12/2018 | 16:24 edited: 07/12/2018 | 16:25

I demand compensation!!


yesterday morning I actually had to talk to my wife at breakfast! What!

once on my way to work I had no idea about the buses because I had no data so could be be informed when the next one was due, but thankfully a nice man in his 70s looked at the timetable at the bus stop and informed me of times. Once the bus came I had to wait in a que to pay, i along with others had to actually use cash!! I can tell you I wasn’t the only one puzzled by this. Once on the bus I had a little old dear talk to me, imagine the horror! I didn’t know what was going on. Then when I got off I had to find some coins (what are they?) to pay for my chokka mocha skinny latte. I along with lots of other panicked looking people didn’t know what was going on. BUT it gets worse, once at the office I still had no data or anything and I... now wait for this I know you are going to be shocked but I actually had to do some work!! It was such a long long day! The journey home was no better as I actually had to converse with total strangers! Once home I had to go to bed and recover.


so yes, please compensate me the sum of 50p for the loss of service and the trauma I am still getting over.

Message 4516 of 4,861
by: yy14fnc
on: 07/12/2018 | 16:26

After the recent problem with O2, which obviously affected giffgaff users, are we able to claim recompense for unavailability of service?

I believe O2 has offered 2 days compensation for monthly users.

Any thoughts on this?

Message 4517 of 4,861
by: ilove32
on: 07/12/2018 | 16:27
Will we be getting compensation for loss of service paid for?
Message 4518 of 4,861
by: eskimodia
on: 07/12/2018 | 16:30

My data is back, but I can't send texts! Does anyone know anything about this?

Message 4519 of 4,861
by: jfc1951
on: 07/12/2018 | 16:31

@yy14fnc @ilove32 and others, giffgaff has made an Announcement regarding what it is doing to say sorry. See:

"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor

Message 4520 of 4,861