@yy14fnc @ilove32 and others, giffgaff has made an Announcement regarding what it is doing to say sorry. See:
Weaseling out of things is important to learn. It's what separates us from the animals ... except the weasel. - Homer Simpson
If you have tried all of that and it is still not working, please raise a case with one of our agents here.
They will be able to investigate this further for you.
Are we going to receive compensation?
What compensation are you offering your customers for the outage?
Still having problems with my phone saying messages are not sent