Re: [RESTORED] 2G, 3G and 4G services impacted ac... - Page 453

Dear Dez,

I am still having issues with my phone: cannot make phone calls, send SMS and do not have internet. Basically, I have zero mobile network on my phone...

I've tried all your suggestions but I am still having issues.
1. Turn Airplane mode ON and then OFF: done

2. Turn your device OFF then back ON: done

3. Check here to make sure you have an active goodybag or top-up credit-: fine

4. Pop your post code into the service checker for local mast issues - https://giffgaff.com/coverage-and-service-fine

5. Perform a manual roam-not supported on my phone

Any ideas?

Message 4522 of 4,862

by: roxy_r

community giff-staffer

on: 07/12/2018 | 16:43

Hi @gkinim,

If you have tried all of that and it is still not working, please raise a case with one of our agents here.

They will be able to investigate this further for you.

community manager in the Help&Support area

Message 4523 of 4,862

by: ollyw2
on: 07/12/2018 | 16:43

Do we get any compensation like the 02 customers have???

Message 4524 of 4,862

by: vince39497
on: 07/12/2018 | 16:44

Love it!!!!!!

Message 4525 of 4,862

by: justinoverton
on: 07/12/2018 | 16:45

I have missed out on contract opportunities so I feel your frustration

Message 4526 of 4,862

Highlighted

by: gkinim
on: 07/12/2018 | 16:48

Thanks for your reply.
I did and I received an answer that looked like an automatic reply of apology...
Not satisfied at all from your agent's reply!

Message 4527 of 4,862

by: wattspeter
on: 07/12/2018 | 16:53

Are we going to receive compensation?

Message 4528 of 4,862

by: jmb82
on: 07/12/2018 | 16:53

What compensation are you offering your customers for the outage?

Message 4529 of 4,862

by: attwoodt81
on: 07/12/2018 | 16:55

Still having problems with my phone saying messages are not sent

Message 4530 of 4,862