Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861

by: jfc1951
on: 07/12/2018 | 16:31

@yy14fnc @ilove32 and others, giffgaff has made an Announcement regarding what it is doing to say sorry. See:

 Weaseling out of things is important to learn.  It's what separates us from the animals ... except the weasel.  -  Homer Simpson

Message 4521 of 4,862
by: gkinim
on: 07/12/2018 | 16:39
Dear Dez,

I am still having issues with my phone: cannot make phone calls, send SMS and do not have internet. Basically, I have zero mobile network on my phone...

I've tried all your suggestions but I am still having issues.
1. Turn Airplane mode ON and then OFF: done

2. Turn your device OFF then back ON: done

3. Check here to make sure you have an active goodybag or top-up credit-: fine

4. Pop your post code into the service checker for local mast issues -

5. Perform a manual roam-not supported on my phone

Any ideas?
Message 4522 of 4,862
by: roxy_r
community giff-staffer

on: 07/12/2018 | 16:43

Hi @gkinim,


If you have tried all of that and it is still not working, please raise a case with one of our agents here.

They will be able to investigate this further for you.

community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 4523 of 4,862
by: ollyw2
on: 07/12/2018 | 16:43
Do we get any compensation like the 02 customers have???
Message 4524 of 4,862
by: vince39497
on: 07/12/2018 | 16:44
Love it!!!!!!
Message 4525 of 4,862
by: justinoverton
on: 07/12/2018 | 16:45
I have missed out on contract opportunities so I feel your frustration
Message 4526 of 4,862
by: gkinim
on: 07/12/2018 | 16:48
Thanks for your reply.
I did and I received an answer that looked like an automatic reply of apology...
Not satisfied at all from your agent's reply!
Message 4527 of 4,862
by: wattspeter
on: 07/12/2018 | 16:53

Are we going to receive compensation?

Message 4528 of 4,862
by: jmb82
on: 07/12/2018 | 16:53

What compensation are you offering your customers for the outage? 

Message 4529 of 4,862
by: attwoodt81
on: 07/12/2018 | 16:55

Still having problems  with my phone saying messages  are not sent


Message 4530 of 4,862