Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4860

by: gkinim
on: 07/12/2018 | 16:39
Dear Dez,

I am still having issues with my phone: cannot make phone calls, send SMS and do not have internet. Basically, I have zero mobile network on my phone...

I've tried all your suggestions but I am still having issues.
1. Turn Airplane mode ON and then OFF: done

2. Turn your device OFF then back ON: done

3. Check here to make sure you have an active goodybag or top-up credit-: fine

4. Pop your post code into the service checker for local mast issues -

5. Perform a manual roam-not supported on my phone

Any ideas?
Message 4521 of 4,861
by: roxy_r
community giff-staffer

on: 07/12/2018 | 16:43

Hi @gkinim,


If you have tried all of that and it is still not working, please raise a case with one of our agents here.

They will be able to investigate this further for you.

community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 4522 of 4,861
by: ollyw2
on: 07/12/2018 | 16:43
Do we get any compensation like the 02 customers have???
Message 4523 of 4,861
by: vince39497
on: 07/12/2018 | 16:44
Love it!!!!!!
Message 4524 of 4,861
by: justinoverton
on: 07/12/2018 | 16:45
I have missed out on contract opportunities so I feel your frustration
Message 4525 of 4,861
by: gkinim
on: 07/12/2018 | 16:48
Thanks for your reply.
I did and I received an answer that looked like an automatic reply of apology...
Not satisfied at all from your agent's reply!
Message 4526 of 4,861
by: wattspeter
on: 07/12/2018 | 16:53

Are we going to receive compensation?

Message 4527 of 4,861
by: jmb82
on: 07/12/2018 | 16:53

What compensation are you offering your customers for the outage? 

Message 4528 of 4,861
by: attwoodt81
on: 07/12/2018 | 16:55

Still having problems  with my phone saying messages  are not sent


Message 4529 of 4,861
by: kristina2690
on: 07/12/2018 | 16:55

Are people going to be compensated for the lack of service? Having to use wifi elsewhere, could not recieve an important phonecall or even make one. Messages were all over the place. My daughter couldn't even reach me to tell me if she home safe or not. Not good enough for the length of time it was off. I know issues happen but people live off their phones these days myself included and especially to get in touch with their children. 

Message 4530 of 4,861