Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861

by: 4128334
on: 10/12/2018 | 02:31
Good Morning,
It will take time for giffgaff to email all members.
I have not received mine yet.
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Message 4811 of 4,862
by: jason1973tess
on: 10/12/2018 | 04:37
my internet bills with post office rate £15 for unlimited and I paid £10 a month through this so I'm paying 25 quid quid that's my phone bill and me Wi-Fi you you need to get a better Wi-Fi network tried post office is only £15 a month and that's including line rental
Message 4812 of 4,862
by: jason1973tess
on: 10/12/2018 | 04:39
I don't have a problem mate that day I could make calls text I won't bother to text anyway Wi-Fi are used for my own thing you can whip post office that's £15 a month I don't know how everybody is having problems with me all you have to do is swap your wife thing to 3G and I could make calls
Message 4813 of 4,862
by: jason1973tess
on: 10/12/2018 | 04:42
I personally I did not have a problem with because I will post office and my network work what was working fine for me I could make calls because I just change it to 3 you make me texting work I'm in networking work but I've got Wi-Fi anyway I don't see what the big problem is me it's not as if it happens every like month it's happened just this once in a couple of years I don't see what problem is me
Message 4814 of 4,862
by: jason1973tess
on: 10/12/2018 | 04:43
Hi I know for a fact Nolans got laptops or anything else it's just a load of crap just trying to probably get you to move no networks probably put it up and bulshit to try and get people to move to them
Message 4815 of 4,862
by: jason1973tess
on: 10/12/2018 | 04:46
I agree with that far because if you buy a top up for your phone and you lose it for whatever you want I don't see why anybody got the right to tell you what you can do with your phone
Message 4816 of 4,862
by: jason1973tess
on: 10/12/2018 | 04:48
if you had any further problems with the network and it cause you any problems and then you contact to an agent and they'll do it that way but I have never had an email but if you are if you think you deserve compensation just contacting agent and just go through that route
Message 4817 of 4,862
by: psadd
on: 10/12/2018 | 07:53

Hang on a minute...who said this problem was RETORED?


I still don't have data access, and therefore no emails/text etc. unless I'm in WiFi range.

I'm based in the centre of Reading, hardly a remote location...what on earth is going on?

I have 4 contracts with GiffGaff, one for each member of my do I need to cancel

them and move to another provider?


(Oh...and please don't tell me to turn my phone off and on again...I've been through that

farce a number of times).


I can put up with this disruption for a while, every business has a blip now and then, but this is ridiculous.

Message 4818 of 4,862
by: cashalove
on: 10/12/2018 | 10:25
As an outreach worker and a mother of 5 it was essential that my family and I could contact each other..baring in mind this is the first time I've complained regarding giff gaff since joining them over 5 years ago..
Message 4819 of 4,862
by: 4128334
on: 10/12/2018 | 10:42
Good Morning,
This is the latest update from giffgaff regarding the outrage.
Most Recent Update
14:47- 7th December

Hello everyone, Yesterday (Thursday, 6th Dec), our members have experienced issues while trying to use mobile data and had intermittent connectivity to voice and texts. One of our third-party suppliers had found a software issue in their system which affected mobile networks around the world.

The technical teams worked throughout the night to restore connectivity and 2G, 3G and 4G services should now be returning to normal for all of our members. If you are still experiencing issues with any of your services please try the following troubleshooting steps below:

1. Turn Airplane mode ON and then OFF

2. Turn your device OFF then back ON

3. Check here to make sure you have an active goodybag or top-up credit

4. Pop your post code into the service checker for local mast issues -

Preform a manual roam

If that does not help, click on this article for more details and troubleshooting steps.

If you are interested in what we are doing to make things better, here is the post our CEO made earlier today Where you can find out all about how we are saying sorry to our members. We’d like to apologise again for all the inconvenience this has caused and want to thank you all for your patience.

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Message 4820 of 4,862