Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861

by: seorsa70
on: 10/12/2018 | 12:16

What about compensation for complete loss of network for more than two days  ? My wife is with O2, they have offered two days airtime least. We are using the same network,  what are we getting except an apology ? Maybe it's time to move to another service provider !!!

Message 4821 of 4,862
by: wildwolf17
on: 10/12/2018 | 13:56

Well just for starters I live in the UK...

So how I ment to know the network names for other companies outside the UK.

Having read in multiple places there where affected networks in Japan and also Canada (learned from a friend in that area at the time)
Message 4822 of 4,862
by: ray2
on: 11/12/2018 | 11:23

Hi @roxy_r  @dez_d


Can i double check whether the issue with sending txt and people recieving multiple txts has been resolved?


If not is it not better to open a new thread around this issue or confirm that sending txt and recieving them has also been resolved and put it on your post.

Get a free giffgaff Sim
Message 4823 of 4,862
by: jason1973tess
on: 11/12/2018 | 14:00

Get your girlfriend SIM card pop it in wait for all the wap settings to download install all onto your mobile phone then after that put yours back in and run on O2 settings ?

Message 4824 of 4,862
by: roxy_r
community giff-staffer

on: 11/12/2018 | 15:12
Hey @ray2,

We now have a service thread up about that now:
community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 4825 of 4,862
by: bilkog
on: 11/12/2018 | 15:54

How do i register for the award to be placed with a charity

Message 4826 of 4,862
by: alexmgg2
on: 11/12/2018 | 17:04

@bilkog wrote:

How do i register for the award to be placed with a charity

Youi should be receiving an email in the next few days which will enable you to chose what you want to do with your compensation.


If someones answer has helped you solve your problem, please consider setting it as Best answer, or leaving them Kudos points. Thanks!
Message 4827 of 4,862
by: identiti2526
on: 11/12/2018 | 17:54

I hope I get my airtime credit CEOs of charities get paid too much I’m not contributing to Xmas bonuses 

Message 4828 of 4,862
by: shortytk
on: 11/12/2018 | 18:13
Do youknow when these emails will be coming out as I havnt received any email about compensation etc yet..

Thank you
Message 4829 of 4,862
by: elliemaylisabolton09
on: 11/12/2018 | 18:24

How  do I make a complaint from this for the 4G going down last week plz 

Message 4830 of 4,862