[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

[#1]

This has given me so many lols it's unreal..!

No offence, but as many people have said, people complaining about lost business when the T&Cs clearly state you shouldn't use this for business, and people complaining about the technology yet it's 2018, and they're still trying to use SMS.

Please get a grip peeps!  These things happen, thankfully rarely!

[#2]

Well that was a fun day (!) 

Stuck at home with a totally useless £20 goodybag and - despite constant assurances on the news that they were - voice calls that were intermittent at best. 

I buy the £20 goodybag purely because we don't have a landline or home broadband. My daughter is also on giffgaff, and so is my partner. Partner goes to work, I'm left with no means of communicating. O2's statement on the news yet again tells me voice is okay.

It's now 8.38pm and I have had 3G for about an hour. No 4G. 

A game I have spent months playing was ruined. I have to sign in once every 12 hours to keep my troops safe from attacks. Thanks.

Also I was unable to travel as I left my wallet with the missus and I always buy my bus tickets on the app. Thanks, again.

Oh and eSigning documents relating to my current job application? Nope! Thanks!

Rant over as I know this is not a giffgaff issue, but this time I will be raising a complaint. I have to direct it to giffgaff but that's only a formality. I hope this puts pressure on O2 to have backups in place with its providers. 

I was around when this last happened in 2012. I was a giffgaff customer then, but that time didn't have as big an impact as we then had a landline and broadband.

So yeah, well done giffgaff for attempting to keep us updated, well done O2 for shafting us again. Oh and well done Ericsson: nailed it there, eh?! Lol. Peace.

[#3]

Do you know when it will be back on? I know a few of my mates have got there's back on and u can't afford to have mine off as need it for work. I've also been told that it should be working again at 10pm. I know your trying your best to resolve it and I understand that. Do the customers get a refund or not? Courtney

[#4]

Hello! Would just like to say that I appreciate all the hard work going I to restoring service, this is the first time I've experienced an outage on giffgaff in at least three years and it's not even an outage for me, can still send and receive calls just a bit sketchy on the text side of shizzle! Hope the techs enjoy their sleep when they get it! Technology is never ever perfect in general anyway! Keep on being a kick ass network folks, it doesn't go unnoticed!! Peace, Luis : )

[#5]

Edit: Error 404.

[#6]

I have H+ now in the North East, looks like they are making progress. 

[#7]

From the o2 (If I'm not mistaken GGs host) website:

Our network teams continue to make this a top priority and we are slowly beginning to restore our services which will continue throughout tonight.  

Mark Evans, CEO, Telefonica (O2) UK:

I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can. 

We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning. We fully appreciate it’s been a poor experience and we are really sorry. 

Marielle Lindgren, CEO Ericsson UK & Ireland:

The cause of today’s network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the UK. We have been working hard on resolving the UK data issue since early this morning. The faulty software that has caused these issues is being decommissioned. Our priority is to restore full data services on the network by tomorrow morning. Ericsson sincerely apologises to customers for the inconvenience caused.

[#8]

Hi will we get an extra day on our data package due to this issue ?? 

[#9]

I still can't make phone calls or text messages. Any idea when this is going to be fixed?

[#10]

I haven't been able to do anything with my phone. Haven't been able to pay bills etc online either so will ha e bankcharges etc aswell.. Just before xmas too... When is this gonna be resolved.