Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4860

by: wantastic
on: 06/12/2018 | 20:45

This has given me so many lols it's unreal..!


No offence, but as many people have said, people complaining about lost business when the T&Cs clearly state you shouldn't use this for business, and people complaining about the technology yet it's 2018, and they're still trying to use SMS.


Please get a grip peeps!  These things happen, thankfully rarely!

Message 2751 of 4,861
by: darkglobe87
on: 06/12/2018 | 20:45

Well that was a fun day (!) 


Stuck at home with a totally useless £20 goodybag and - despite constant assurances on the news that they were - voice calls that were intermittent at best. 


I buy the £20 goodybag purely because we don't have a landline or home broadband. My daughter is also on giffgaff, and so is my partner. Partner goes to work, I'm left with no means of communicating. O2's statement on the news yet again tells me voice is okay.


It's now 8.38pm and I have had 3G for about an hour. No 4G. 


A game I have spent months playing was ruined. I have to sign in once every 12 hours to keep my troops safe from attacks. Thanks.


Also I was unable to travel as I left my wallet with the missus and I always buy my bus tickets on the app. Thanks, again.


Oh and eSigning documents relating to my current job application? Nope! Thanks!


Rant over as I know this is not a giffgaff issue, but this time I will be raising a complaint. I have to direct it to giffgaff but that's only a formality. I hope this puts pressure on O2 to have backups in place with its providers. 


I was around when this last happened in 2012. I was a giffgaff customer then, but that time didn't have as big an impact as we then had a landline and broadband.


So yeah, well done giffgaff for attempting to keep us updated, well done O2 for shafting us again. Oh and well done Ericsson: nailed it there, eh?! Lol. Peace.


Message 2752 of 4,861
by: courtneypaiigee
on: 06/12/2018 | 20:45

Do you know when it will be back on? I know a few of my mates have got there's back on and u can't afford to have mine off as need it for work. I've also been told that it should be working again at 10pm. I know your trying your best to resolve it and I understand that. Do the customers get a refund or not? Courtney

Message 2753 of 4,861
by: liquidlu
on: 06/12/2018 | 20:45
Hello! Would just like to say that I appreciate all the hard work going I to restoring service, this is the first time I've experienced an outage on giffgaff in at least three years and it's not even an outage for me, can still send and receive calls just a bit sketchy on the text side of shizzle! Hope the techs enjoy their sleep when they get it! Technology is never ever perfect in general anyway! Keep on being a kick ass network folks, it doesn't go unnoticed!! Peace, Luis : )
Message 2754 of 4,861
by: giffgaffz
on: 06/12/2018 | 20:46 edited: 06/12/2018 | 20:48

Edit: Error 404.

Message 2755 of 4,861
by: chrisj_slh
on: 06/12/2018 | 20:48

I have H+ now in the North East, looks like they are making progress. 

Message 2756 of 4,861
by: amtrakuk
on: 06/12/2018 | 20:48

From the o2 (If I'm not mistaken GGs host) website:


Message 2757 of 4,861
by: dominic_cutress
on: 06/12/2018 | 20:49

Hi will we get an extra day on our data package due to this issue ?? 

Message 2758 of 4,861
by: gemmalg29
on: 06/12/2018 | 20:49

I still can't make phone calls or text messages. Any idea when this is going to be fixed?

Message 2759 of 4,861
by: kizzlaa17
on: 06/12/2018 | 20:49

I haven't been able to do anything with my phone. Haven't been able to pay bills etc online either so will ha e bankcharges etc aswell.. Just before xmas too... When is this gonna be resolved. 

Message 2760 of 4,861