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[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861
Reply

by: debcroc74
on: 07/12/2018 | 12:27
Ime still down on my messages I've restarted my phone n still not working when will this be sorted
Message 4301 of 4,862
by: urwa01
on: 07/12/2018 | 12:28

You guys said this will be fixed by today and yet i dont have any data and cant send any texts. When will this be really fixed?

Message 4302 of 4,862
by: leah_harriss
on: 07/12/2018 | 12:28

Today is friday and my text messages are still failing. I know youve said its fixed but its clearly not. Whats going on?

Message 4303 of 4,862
by: chelsealaptucha
on: 07/12/2018 | 12:29

Still not got texts 

Message 4304 of 4,862
by: ceecee2110
on: 07/12/2018 | 12:33
@roxy_r

I am still having problems.

When sending a text, it tells me that it has not sent but actually the person I have sent it to has actually received the text up to 10 times!!!
Help
Message 4305 of 4,862
by: cowla30
on: 07/12/2018 | 12:34

I Think this is awful service!!

 

where is our compensation?!

 

 

Message 4306 of 4,862
by: vivaldi
on: 07/12/2018 | 12:34

@roxy_r wrote:

Service

Status

 2G, 3G and 4G Voice and Data 

large.jpg restored and closely monitored at the moment

Website and Community

grn_pix.jpg Restored

  .

Summary

Yesterday, we were experiencing some issues with 2G, 3G and 4G services across the UK. This issue affected multiple networks across the world. Our engineers worked on the issue throughout the night and 2G, 3G & 4G services should be back to normal. We are still working on fixing an issue with text messages displaying a 'Not sent' error to the sender while the recipient might receive it multiple times.


Most Recent Update

12:15- 7th December 2018

 

Hello everyone,

 

Yesterday(Thursday, 6th Dec) ,our members have experienced issues while trying to use mobile data and had intermittent connectivity to voice and texts. One of our third-party suppliers had found a software issue in their system which affected mobile networks around the world.

 

The technical teams worked throughout the night to restore connectivity and 2G, 3G and 4G services should now be returning to normal for all of our members.

 

We’d like to apologise and tell you how sorry we are for all the inconvenience this has caused and we will make sure to let you know as soon as we have any new information.

 

Thank you so much for your patience,

Roxy

 

 

 


Updates

 

Please click the spoiler for a full history of this service issue to date. 

 

Click to reveal
 

Update

07:04 - 6th December 2018

 

Hi everyone,

 

We have been made aware that there is an issue impacting 2G, 3G and 4G services across the UK.  Access to the website and the community is available.

Our teams are are looking into this, as we speak and we will let you know as soon as we have more information.

 

Thank you,

Roxy


 

Most Recent Update

08:15 - 6th December 2018

 

Hi everyone,

 

The technical team has identified the root cause of the issue impacting 2G, 3G and 4G services across the UK.  They are now working on a possible solution. At the moment we do not have a time frame for when this issue will be fixed but as soon as we get more information we will make sure to keep you in the loop. 

 

 

Many thanks,

Roxy

Recent Update

09:45- 6th December 2018

 

Hi everyone,

 

The technical team are still working to resolve the issue with 2G, 3G & 4G calls, texts & data across the UK, we have seen a significant increase in website traffic across giffgaff.com and as such we will be moving our website over to our outage server until further notice. Please note that you will still be able to view the website & community but will be unable to access any account functions at this time.

 

We apologise for the inconvenience and thank you for your continued patience.

 

 

Regards.

Paul.

 

Most Recent Update

10:21- 6th December 2018

 

Hi everyone,

 

The technical team are still working to resolve the issue with 2G, 3G & 4G calls, texts & data across the UK, we did see a significant increase in website traffic across giffgaff.com and as such we temporarily moved our website over to our outage server. 

 

We can confirm that access to the giffgaff community has now been restored & members will be able to access their account as normal.

 

We apologise for the inconvenience and thank you for your continued patience.

 

 

Regards.

Paul.

Most Recent Update

12:00- 6th December 2018

 

Afternoon giffgaffers

 

 

Thank you all for your continued patience, we understand how frustrating this issue is. Our engineers  are working hard to restore services as quickly as possible as a priority, However this issue is affecting other networks worldwide.  

 

We want to reassure members that during this time that calls to the 999 emergency services will still be fully operational for emergency calls only.

 

We apologise for the inconvenience and thank you for your continued patience and will keep you updated as we hear more.

 

 

Regards.

Paul.

Most Recent Update

13:00- 6th December 2018

 

Afternoon giffgaffers

 

We are experiencing some issues with 2G, 3G and 4G services (Calls, Texts & Data) across the UK. This issue is affecting multiple networks across the world. Our engineers are actively working on the issue with the aim of restoring services as quickly as possible. 

 

We want to reassure members that during this time that calls to the 999 emergency services will still be fully operational for emergency calls only

 

We understand how frustrating this issue is and would like to thank you for your continued  patience and understanding, We are working very hard to restore services to you as quickly as we can.

 

 

Regards.

Paul.

Most Recent Update

15:29- 6th December 2018

 

Afternoon giffgaffers

 

We are currently experiencing some issues with 2G, 3G and 4G services (Calls, Texts & Data) across the UK. This issue is affecting multiple networks across the world.

 

Our engineers have identified the issue and are working  towards a possible fix.

 

We want to reassure members that calls to the 999 emergency services are still fully operational for emergency calls only

 

We don't have any timescales to share at the moment but it remains a top priority for us & we are working as quickly as possible to fix this Issue.

 

We understand how frustrating this may be & would like to thank you for your continued patience and understanding.

 

 

Regards.

Paul.


Most Recent Update

17:14- 6th December 2018

 

Evening giffgaffers

 

We are currently experiencing issues with 2G, 3G and 4G services across the UK. Our members are not able to use mobile data and calls and texts are working intermittently. This issue is affecting multiple networks across the world.

 

Unfortunately, we don't have any timescales to share at the moment but it remains a top priority for us and the technical teams are working as quickly as possible to fix this Issue.

 

We want to reassure members that calls to the 999 emergency services are still fully operational for emergency calls only.

 

We are really sorry for any inconvenience this has caused and would like to let our members know that we really appreciate your continued patience and understanding.

 

Regards.

Paul.

Most Recent Update

19:33- 6th December 2018

 

Hello everyone,

 

We are currently experiencing issues with 2G, 3G and 4G services across the UK. Our members are not able to use mobile data and calls and texts are working intermittently.

 

This issue is affecting multiple networks across the world due to a software issue on a system managed by one of our third party suppliers.

 

We have started the process of restoring the service and we are aiming to have this rolled out by tomorrow morning: 7th December.

 

We want to reassure members that calls to the 999 emergency services are still fully operational for emergency calls only.

 

We are really sorry and want to apologise for all the inconvenience this has caused and we will make sure to let you know as soon as anything changes.  

 

Thanks a lot for your patience, 

Roxy

Most Recent Update

22:22- 6th December 2018

 

Hello everyone,

 

Earlier today(Thursday, 6th Dec) our members have experienced issues with using data and had intermittent connectivity to voice and texts. One of our third-party suppliers had found a software issue in their system which affected mobile networks around the world.

 

The technical teams are working hard throughout the night to restore connectivity. 3G services are now being slowly restored and the teams are working on bring 4G back up next.

The aim is to have the entire service up and running by tomorrow morning: 7th December.

 

We’d like to apologise and tell you how sorry we are for all the inconvenience this has caused. Our main focus at the moment is to get everyone back up and running and we will make sure to let you know as soon as we have any other information.

 

Thank you so much for your patience,

Roxy

 

 

Most Recent Update

08:47- 7th December 2018

 

Morning everyone,

 

Our technical teams have worked throughout the night to bring back the data service. 2G, 3G and 4G services should be back to normal for everyone. If you are still having issues with mobile data, please firstly turn your device OFF and then back ON. If you are still experiencing no connectivity while trying to access the Internet after that, please let us know the area that you are in.

 

We are still looking into the text messages service. Members are experiencing issues while sending SMSs where it looks like the text has not been sent but the recipient might receive that text multiple times.  The technical teams are aware of this issue and are working on getting this solved as soon as possible.

 

We are very sorry for all the inconvenience this has caused and will make sure to keep you updated with any new information.

 

Thank you so much for your patience,

Roxy

Most Recent Update

12:15- 7th December 2018

 

Hello everyone,

 

Yesterday(Thursday, 6th Dec) ,our members have experienced issues while trying to use mobile data and had intermittent connectivity to voice and texts. One of our third-party suppliers had found a software issue in their system which affected mobile networks around the world.

 

The technical teams worked throughout the night to restore connectivity and 2G, 3G and 4G services should now be returning to normal for all of our members.

 

We’d like to apologise and tell you how sorry we are for all the inconvenience this has caused and we will make sure to let you know as soon as we have any new information.

 

Thank you so much for your patience,

Roxy

 

 

 

@roxy_r wrote:

Service

Status

 2G, 3G and 4G Voice and Data 

large.jpg restored and closely monitored at the moment

Website and Community

grn_pix.jpg Restored

  .

Summary

Yesterday, we were experiencing some issues with 2G, 3G and 4G services across the UK. This issue affected multiple networks across the world. Our engineers worked on the issue throughout the night and 2G, 3G & 4G services should be back to normal. We are still working on fixing an issue with text messages displaying a 'Not sent' error to the sender while the recipient might receive it multiple times.


Most Recent Update

12:15- 7th December 2018

 

Hello everyone,

 

Yesterday(Thursday, 6th Dec) ,our members have experienced issues while trying to use mobile data and had intermittent connectivity to voice and texts. One of our third-party suppliers had found a software issue in their system which affected mobile networks around the world.

 

The technical teams worked throughout the night to restore connectivity and 2G, 3G and 4G services should now be returning to normal for all of our members.

 

We’d like to apologise and tell you how sorry we are for all the inconvenience this has caused and we will make sure to let you know as soon as we have any new information.

 

Thank you so much for your patience,

Roxy

 

 

 


Updates

 

Please click the spoiler for a full history of this service issue to date. 

 


But text messaging still not functioning. Any idea when this will be fixed? Not everyone has smartphones!
Click to reveal
 

Update

07:04 - 6th December 2018

 

Hi everyone,

 

We have been made aware that there is an issue impacting 2G, 3G and 4G services across the UK.  Access to the website and the community is available.

Our teams are are looking into this, as we speak and we will let you know as soon as we have more information.

 

Thank you,

Roxy


 

Most Recent Update

08:15 - 6th December 2018

 

Hi everyone,

 

The technical team has identified the root cause of the issue impacting 2G, 3G and 4G services across the UK.  They are now working on a possible solution. At the moment we do not have a time frame for when this issue will be fixed but as soon as we get more information we will make sure to keep you in the loop. 

 

 

Many thanks,

Roxy

Recent Update

09:45- 6th December 2018

 

Hi everyone,

 

The technical team are still working to resolve the issue with 2G, 3G & 4G calls, texts & data across the UK, we have seen a significant increase in website traffic across giffgaff.com and as such we will be moving our website over to our outage server until further notice. Please note that you will still be able to view the website & community but will be unable to access any account functions at this time.

 

We apologise for the inconvenience and thank you for your continued patience.

 

 

Regards.

Paul.

 

Most Recent Update

10:21- 6th December 2018

 

Hi everyone,

 

The technical team are still working to resolve the issue with 2G, 3G & 4G calls, texts & data across the UK, we did see a significant increase in website traffic across giffgaff.com and as such we temporarily moved our website over to our outage server. 

 

We can confirm that access to the giffgaff community has now been restored & members will be able to access their account as normal.

 

We apologise for the inconvenience and thank you for your continued patience.

 

 

Regards.

Paul.

Most Recent Update

12:00- 6th December 2018

 

Afternoon giffgaffers

 

 

Thank you all for your continued patience, we understand how frustrating this issue is. Our engineers  are working hard to restore services as quickly as possible as a priority, However this issue is affecting other networks worldwide.  

 

We want to reassure members that during this time that calls to the 999 emergency services will still be fully operational for emergency calls only.

 

We apologise for the inconvenience and thank you for your continued patience and will keep you updated as we hear more.

 

 

Regards.

Paul.

Most Recent Update

13:00- 6th December 2018

 

Afternoon giffgaffers

 

We are experiencing some issues with 2G, 3G and 4G services (Calls, Texts & Data) across the UK. This issue is affecting multiple networks across the world. Our engineers are actively working on the issue with the aim of restoring services as quickly as possible. 

 

We want to reassure members that during this time that calls to the 999 emergency services will still be fully operational for emergency calls only

 

We understand how frustrating this issue is and would like to thank you for your continued  patience and understanding, We are working very hard to restore services to you as quickly as we can.

 

 

Regards.

Paul.

Most Recent Update

15:29- 6th December 2018

 

Afternoon giffgaffers

 

We are currently experiencing some issues with 2G, 3G and 4G services (Calls, Texts & Data) across the UK. This issue is affecting multiple networks across the world.

 

Our engineers have identified the issue and are working  towards a possible fix.

 

We want to reassure members that calls to the 999 emergency services are still fully operational for emergency calls only

 

We don't have any timescales to share at the moment but it remains a top priority for us & we are working as quickly as possible to fix this Issue.

 

We understand how frustrating this may be & would like to thank you for your continued patience and understanding.

 

 

Regards.

Paul.


Most Recent Update

17:14- 6th December 2018

 

Evening giffgaffers

 

We are currently experiencing issues with 2G, 3G and 4G services across the UK. Our members are not able to use mobile data and calls and texts are working intermittently. This issue is affecting multiple networks across the world.

 

Unfortunately, we don't have any timescales to share at the moment but it remains a top priority for us and the technical teams are working as quickly as possible to fix this Issue.

 

We want to reassure members that calls to the 999 emergency services are still fully operational for emergency calls only.

 

We are really sorry for any inconvenience this has caused and would like to let our members know that we really appreciate your continued patience and understanding.

 

Regards.

Paul.

Most Recent Update

19:33- 6th December 2018

 

Hello everyone,

 

We are currently experiencing issues with 2G, 3G and 4G services across the UK. Our members are not able to use mobile data and calls and texts are working intermittently.

 

This issue is affecting multiple networks across the world due to a software issue on a system managed by one of our third party suppliers.

 

We have started the process of restoring the service and we are aiming to have this rolled out by tomorrow morning: 7th December.

 

We want to reassure members that calls to the 999 emergency services are still fully operational for emergency calls only.

 

We are really sorry and want to apologise for all the inconvenience this has caused and we will make sure to let you know as soon as anything changes.  

 

Thanks a lot for your patience, 

Roxy

Most Recent Update

22:22- 6th December 2018

 

Hello everyone,

 

Earlier today(Thursday, 6th Dec) our members have experienced issues with using data and had intermittent connectivity to voice and texts. One of our third-party suppliers had found a software issue in their system which affected mobile networks around the world.

 

The technical teams are working hard throughout the night to restore connectivity. 3G services are now being slowly restored and the teams are working on bring 4G back up next.

The aim is to have the entire service up and running by tomorrow morning: 7th December.

 

We’d like to apologise and tell you how sorry we are for all the inconvenience this has caused. Our main focus at the moment is to get everyone back up and running and we will make sure to let you know as soon as we have any other information.

 

Thank you so much for your patience,

Roxy

 

 

Most Recent Update

08:47- 7th December 2018

 

Morning everyone,

 

Our technical teams have worked throughout the night to bring back the data service. 2G, 3G and 4G services should be back to normal for everyone. If you are still having issues with mobile data, please firstly turn your device OFF and then back ON. If you are still experiencing no connectivity while trying to access the Internet after that, please let us know the area that you are in.

 

We are still looking into the text messages service. Members are experiencing issues while sending SMSs where it looks like the text has not been sent but the recipient might receive that text multiple times.  The technical teams are aware of this issue and are working on getting this solved as soon as possible.

 

We are very sorry for all the inconvenience this has caused and will make sure to keep you updated with any new information.

 

Thank you so much for your patience,

Roxy

Most Recent Update

12:15- 7th December 2018

 

Hello everyone,

 

Yesterday(Thursday, 6th Dec) ,our members have experienced issues while trying to use mobile data and had intermittent connectivity to voice and texts. One of our third-party suppliers had found a software issue in their system which affected mobile networks around the world.

 

The technical teams worked throughout the night to restore connectivity and 2G, 3G and 4G services should now be returning to normal for all of our members.

 

We’d like to apologise and tell you how sorry we are for all the inconvenience this has caused and we will make sure to let you know as soon as we have any new information.

 

Thank you so much for your patience,

Roxy

 But still no  

 

 

 

Message 4307 of 4,862
by: chazzap21
on: 07/12/2018 | 12:34

 

I was not able to make calls or use data for a full day - hardly ideal when I use the service primarily for business purposes.

 

Interesting to note that O2 are offering a 'goodwill gesture' to those affaected. Does GiffGaff intend to offer something similar?

 

https://www.theguardian.com/business/2018/dec/07/o2-services-restored-after-millions-hit-by-data-out...

Message 4308 of 4,862
by: chrisiphone
on: 07/12/2018 | 12:37
No mention of the text message or iMessage faults? We are into Day Two of this loss of service. Would be great if it at least got a mention or an update.
Message 4309 of 4,862
by: falling_x
on: 07/12/2018 | 12:41
@chazzap21

Giffgaff shouldn't be used for business purposes (as stated in the -Ts&Cs)
*I state the obvious - mainly because it's the obvious that is most over looked.
Get a free giffgaff Sim
Message 4310 of 4,862