Knowledge Base

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Started by: roxy_r
On: 06/12/2018 | 07:05
Replies: 4861

by: kristina2690
on: 07/12/2018 | 16:55

Are people going to be compensated for the lack of service? Having to use wifi elsewhere, could not recieve an important phonecall or even make one. Messages were all over the place. My daughter couldn't even reach me to tell me if she home safe or not. Not good enough for the length of time it was off. I know issues happen but people live off their phones these days myself included and especially to get in touch with their children. 

Message 4531 of 4,862
by: jfc1951
on: 07/12/2018 | 16:57

@jmb82 wrote:

What compensation are you offering your customers for the outage? 

Details have not been announced @jmb82 


But there is an announcement, in the Announcements forum of all places, about what giffgaff is doing to say sorry. See:

 Weaseling out of things is important to learn.  It's what separates us from the animals ... except the weasel.  -  Homer Simpson

Message 4532 of 4,862
by: ant1256
on: 07/12/2018 | 16:59
I was the same an hr ago but its suddenly started working
Message 4533 of 4,862
by: greg_89
on: 07/12/2018 | 17:03

So we pay for a service it go's down and no one can use there phone for calls texts or internet and we don't get compensation? Think it might be time to change providers?

Message 4534 of 4,862
by: peepssmile
on: 07/12/2018 | 17:11

This is all nice

will you be giving us a refund and some sort of damages. IE £10 

Please let us know what your doing?


Message 4535 of 4,862
by: mo2015uk
on: 07/12/2018 | 17:19

I lost a day's data, will there be any compensation like the O2 customers are getting?

Message 4536 of 4,862
by: various_mm
on: 07/12/2018 | 17:21
will we be compensated?

If my answer resolved your query then please mark it as a ' solution '. Thank you!
Message 4537 of 4,862
by: jondremon
on: 07/12/2018 | 17:21

So what compensation are giff gaff offering their customers?

Message 4538 of 4,862
by: alastair130568
on: 07/12/2018 | 17:25

In Troon West of Scotland and still no 4G. It' Friday 7th Dec @ 17:25hrs I've tried everything suggested. WHAT NOW 😠

Message 4539 of 4,862
by: mindfreak1984
on: 07/12/2018 | 17:25

Internet is not working at all i am in germany now and is not working 

Message 4540 of 4,862