There is currently an issue where member's balances are showing as unavailable. During this time you will not be able to top up or purchase a goodybag.
Our technical teams are looking into this problem and I will keep you updated regularly.
Update - 12:28
This issues has now been resolved.
Thanks for your patience.
There are issues at the moment affecting topping up and purchasing goodybags, activating and also short codes and the displaying of goodybags/credit.