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[Resolved] Balance Unavailable - 20 Apr 2013

Started by: christian_b
On: 20/04/2013 | 11:44
Replies: 46
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by: christian_b
former giff-staffer

on: 20/04/2013 | 11:44 edited: 20/04/2013 | 12:29

Hi all,

 

There is currently an issue where member's balances are showing as unavailable. During this time you will not be able to top up or purchase a goodybag.

 

Our technical teams are looking into this problem and I will keep you updated regularly.

 

Thanks,

Christian

 

Update - 12:28

 

Hi all,

 

This issues has now been resolved.

 

Thanks for your patience.

 

Regards,

Christian

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Message 1 of 47
by: nerakb
on: 20/04/2013 | 11:46

Thanks for the heads-up on this,Christian.

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Message 2 of 47
by: sheep1
on: 20/04/2013 | 11:46
Cheers, was just about to ask about this as it is affecting me Smiley Happy
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Message 3 of 47
by: dazoo
on: 20/04/2013 | 11:46

Thanks for the info. This seems to happen alot

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Message 4 of 47
by: redisblue
on: 20/04/2013 | 11:46
Thanks mate, was just about to ask about it as well Smiley Very Happy
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Message 5 of 47
by: flaxvert
on: 20/04/2013 | 11:47 edited: 20/04/2013 | 11:50

There are issues at the moment affecting topping up and purchasing goodybags, activating and also short codes and the displaying of goodybags/credit.

 

http://community.giffgaff.com/t5/Service-Updates/Balance-Unavailable-20-Apr-2013/m-p/8328914#M69805

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Message 6 of 47
by: mathew40
on: 20/04/2013 | 11:48
Thanks for the update christian and have a lovely weekend mate cheers.
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Message 7 of 47
by: homecliff
on: 20/04/2013 | 11:48
thanks. there's plenty people having this problem
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Message 8 of 47
by: melissalazell
on: 20/04/2013 | 11:49
I have not been able to use my goodybag since thursday even though it is valid until the 23rd. :-( its saying on my account that I do not have an active goodybag, which of course is a big fib. Wass going on?
Message 9 of 47
by: chrisbowyer69
on: 20/04/2013 | 11:51

Thanks for the info. This seems to happen alot Smiley Sad    Any Compensation for this Problem as ive had to top up an 02 sim ?

Message 10 of 47