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{Resolved} Incorrect SIM Packaging - 3rd / 4th July 2019

Started by: paul_d_
On: 05/07/2019 | 14:56
Replies: 1
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by: paul_d_
community giff-staffer

on: 05/07/2019 | 14:56 edited: 15/08/2019 | 09:59

Service

Status

SIM Packs (Received 3/7/19 & 4/7/19)

grn_pix.jpg Resolved

SIM Packs (Received 5/7/19 Onwards)

grn_pix.jpg Accurate

Goodybag allowances on dashboard

grn_pix.jpg Accurate

All other giffgaff services

grn_pix.jpg Available

  

Summary

We had been made aware of an issue with our SIM packs received by members on the 3rd & 4th July 2019, members would have received the old SIM packaging with the old data allowances advertised.  All members who received this old packaging will have received the new allowances as advertised HERE regardless of SIM pack received.

 


Most Recent Update

09:54 - 15th August 2019

 

Morning giffgaffers, 

 

We had been made aware of an issue with our SIM packs received by members on the 3rd & 4th July 2019, members would have received the old SIM packaging with the old data allowances advertised.  All members who received this old packaging will have received the new allowances as advertised HERE regardless of SIM pack received.

 

We apologise for any inconvenience this may have caused and thank you for your patience whilst we resolved this issue.

 

Regards

Paul.

 


Updates

 

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Most Recent Update

09:54 - 15th August 2019

 

Morning giffgaffers, 

 

We had been made aware of an issue with our SIM packs received by members on the 3rd & 4th July 2019, members would have received the old SIM packaging with the old data allowances advertised.  All members who received this old packaging will have received the new allowances as advertised HERE regardless of SIM pack received.

 

We apologise for any inconvenience this may have caused and thank you for your patience whilst we resolved this issue.

 

Regards

Paul.


Update

14:57 - 4th of July 2019

 

Afternoon giffgaffers, 

 

We have been made aware of an issue with our SIM packs received by members on the 3rd & 4th July 2019, members would have received the old SIM packaging with the old data allowances advertised.  All members who received this old packaging will receive the new allowances as advertised HERE regardless of SIM pack received.

 

We apologise for any inconvenience caused and thank you for your patience whilst we resolve this issue.

 

Regards

Paul.

 

giffgaff Educator

Message 1 of 2
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Accepted Solutions
by: paul_d_
community giff-staffer

on: 15/08/2019 | 09:58

Most Recent Update

09:54 - 15th August 2019

 

Morning giffgaffers, 

 

We had been made aware of an issue with our SIM packs received by members on the 3rd & 4th July 2019, members would have received the old SIM packaging with the old data allowances advertised.  All members who received this old packaging will have received the new allowances as advertised HERE regardless of SIM pack received.

 

We apologise for any inconvenience this may have caused and thank you for your patience whilst we resolved this issue.

 

Regards

Paul.

giffgaff Educator

Message 2 of 2
by: paul_d_
community giff-staffer

on: 15/08/2019 | 09:58

Most Recent Update

09:54 - 15th August 2019

 

Morning giffgaffers, 

 

We had been made aware of an issue with our SIM packs received by members on the 3rd & 4th July 2019, members would have received the old SIM packaging with the old data allowances advertised.  All members who received this old packaging will have received the new allowances as advertised HERE regardless of SIM pack received.

 

We apologise for any inconvenience this may have caused and thank you for your patience whilst we resolved this issue.

 

Regards

Paul.

giffgaff Educator

Message 2 of 2