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{Resolved} Issue making calls to China from the UK - 18th July 2019

Started by: paul_d_
On: 19/07/2019 | 11:03
Replies: 4
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by: paul_d_
community giff-staffer

on: 19/07/2019 | 11:03 edited: 15/08/2019 | 11:42

Service

Status

Making calls to China from the UK

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Calls, Texts, Data and viewing the Community

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All other giffgaff services

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Summary

 

We were experiencing an issue where members are unable to make calls from the UK to China using their airtime credit. We can now confirm that this issue has been resolved.

 


Most Recent Update

10:28 - 15th August 2019 

 

Morning giffgaffers,

 

We were experiencing an issue where members are unable to make calls from the UK to China using their airtime credit. 

This issue was caused by a routing issue which our engineers identified and rectified.

 

We apologise for any inconvenience this may have caused and thank you for your patience whilst we investigated and resolved this issue.

 

Regards,

 

Paul

 


Updates

 

Please click the spoiler for a full history of this service issue to date.

 

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Most Recent Update

10:28 - 15th August 2019 

 

Morning giffgaffers,

 

We were experiencing an issue where members are unable to make calls from the UK to China using their airtime credit. 

This issue was caused by a routing issue which our engineers identified and rectified.

 

We apologise for any inconvenience this may have caused and thank you for your patience whilst we investigated and resolved this issue.

 

Regards,

 

Paul



Update

10:35 - 19th July 2019 

 

Morning giffgaffers,

 

We are experiencing an issue where members are unable to maker calls from the UK to China using their airtime credit. Our engineers are in communication with network providers in China to investigate & as appropriate resolve this issue as soon as possible for our members.

 

We apologise for any inconvenience this may cause, and we will keep you updated as soon as we get more information.

 

All the best,

 

Paul


 

 

giffgaff Educator

Message 1 of 5
1 BEST ANSWER

Accepted Solutions
by: paul_d_
community giff-staffer

on: 15/08/2019 | 11:42

Most Recent Update

10:28 - 15th August 2019 

 

Morning giffgaffers,

 

We were experiencing an issue where members are unable to make calls from the UK to China using their airtime credit. 

This issue was caused by a routing issue which our engineers identified and rectified.

 

We apologise for any inconvenience this may have caused and thank you for your patience whilst we investigated and resolved this issue.

 

Regards,

 

Paul

giffgaff Educator

Message 5 of 5
by: alexmccarthy1212
on: 20/07/2019 | 15:24
Thank you for informing us of this
Message 2 of 5
by: sarahbanahnah
on: 08/08/2019 | 16:00
No wonder!
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Message 3 of 5
by: davidevans0000
on: 09/08/2019 | 14:43
Thank you for informing us of this
Get a free giffgaff Sim
Message 4 of 5
by: paul_d_
community giff-staffer

on: 15/08/2019 | 11:42

Most Recent Update

10:28 - 15th August 2019 

 

Morning giffgaffers,

 

We were experiencing an issue where members are unable to make calls from the UK to China using their airtime credit. 

This issue was caused by a routing issue which our engineers identified and rectified.

 

We apologise for any inconvenience this may have caused and thank you for your patience whilst we investigated and resolved this issue.

 

Regards,

 

Paul

giffgaff Educator

Message 5 of 5