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[Restored]Internet access while roaming in Tunisia - 04 Oct 2017

Started by: t_will
On: 04/10/2017 | 17:32
Replies: 8
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by: t_will
community giff-staffer

on: 04/10/2017 | 17:32 edited: 10/11/2017 | 08:13

Service

Status

Roaming data

grn_pix.jpgRestored

Roaming calls and texts

grn_pix.jpg Available 

Calls, texts and mobile internet in the UK

grn_pix.jpg Available 

  

Summary

 

We were investigating the source of a lack of Internet access when roaming in Tunisia. This has now been resolved and services should be back to normal.


Most Recent Update

08:09 - 10 Nov 2017

 

Hello folks,

Happy to let you know that this is now solved and internet access while roaming in Tunisia is back on. Thanks a lot for the patience shown and hope your holiday there will be even better now.

All the best,
Roxy

 

 


Updates

 

Please click the spoiler for a full history of this service issue to date. 

 

Click to reveal

Most Recent Update
12:00 - 09 Oct 2017

 

We apologise for the delay in updating this Issue. Our team are still investigating this and will provide an update as soon as possible. 

 

Thank you for your patience.

 

Paul.


17:31 - 04 Oct 2017

 

Hi folks,

 

We've seen a few reports from members that internet services are not currently available when roaming on a giffgaff SIM card in Tunisia. Our team is investigating to see if there's a way that we can restore access soon. If you're in Tunisia or are planning to travel there soon, please be aware and make sure you download anything you might need access to ahead of time or through alternative means while you're in the country.

 

Voice calls and text messages are still working fine. We'll put an update on this thread as soon as we know more information.

 

Thanks,

Will

Most Recent Update

08:09 - 10 Nov 2017

 

Hello folks,

Happy to let you know that this is now solved and internet access while roaming in Tunisia is back on. Thanks a lot for the patience shown and hope your holiday there will be even better now.

All the best,
Roxy

 

giffgaff Community Rewards and Recognition specialist
Feeling chatty? You can send me a message and we'll get rolling. Need a topic? Try here.
Message 1 of 9
1 BEST ANSWER

Accepted Solutions
Highlighted
by: roxy_r
community giff-staffer

on: 10/11/2017 | 08:09

Hello folks,

Happy to let you know that this is now solved and internet access while roaming in Tunisia is back on. Thanks a lot for the patience shown and hope your holiday there will be even better now.

All the best,
Roxy

community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 8 of 9
by: matthewhill1996
on: 05/10/2017 | 16:13

Thanks will bear in mind

Get a free giffgaff Sim
Message 2 of 9
by: bighairytoe
on: 09/10/2017 | 00:09

You may want to have a look at o2 to the reason why?

 

http://international.o2.co.uk/internationaltariffs/travelling_abroad

 

If you put Tunisia to UK on it as under contract customers it states it is not available to use data.

 

Calls on O2 in Tunisia on contract

Making calls - per minute £1.50
Receiving calls - per minute £1.25
Sending texts - per message 40p

Cost per MB of using data:

Data usage Unavailable*

 

It looks like there is no roaming agreement with o2 and the networks in Tunisa for data.....I maybe wrong on it but from what I can see

Message 4 of 9
by: paul_d_
community giff-staffer

on: 09/10/2017 | 12:00

Morning all

 

Update

 

We apologise for the delay in updating this Issue. Our team are still investigating this and will provide an update as soon as possible. 

 

Thank you for your patience.

 

Paul.

giffgaff Educator

Message 5 of 9
by: bighairytoe
on: 21/10/2017 | 13:25
3 weeks on is there an update
Message 6 of 9
by: sibtahmed
on: 21/10/2017 | 17:12
Thanks for sharing
Message 7 of 9
Highlighted
by: roxy_r
community giff-staffer

on: 10/11/2017 | 08:09

Hello folks,

Happy to let you know that this is now solved and internet access while roaming in Tunisia is back on. Thanks a lot for the patience shown and hope your holiday there will be even better now.

All the best,
Roxy

community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 8 of 9
by: iphink
on: 10/11/2017 | 21:02

Hi @bighairytoe

O2 have updated their site,

now it's only £7.20 per MB!

Pay monthly, or PAYG.

Thanks giffgaff, for giving a better option.

UK/EU PAYG Roaming prices: Calls 15p/min, Text 5p/text, Data 5p/MB
(goodybags/gigabags are usable in the EU for holidays)
Get a free giffgaff Sim
Message 9 of 9