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Unable to buy goodybags [01/03/2012]

Started by: will23
On: 01/03/2012 | 10:21
Replies: 526
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by: ddiva
on: 03/03/2012 | 23:07
Credit wont last long without a gooodybag. So frustrating. Giffgaff may be cheap but shocking service.....
Message 411 of 527
by: sloz
on: 03/03/2012 | 23:19
 
Update: 3/3/2012
 
Good afternoon everyone,
 
While many have been successful in buying and updating goodybags, we are aware that there are a number of memberswho still cannot purchase one.
Over the weekend, the tech team have been running diagnostic tests and they believe that they have found the cause of theissue and hope to have the issue resolved by Monday Evening.
 
This does not necessarily mean that no one who has been affected will have to wait until then, as more and moregoodybags are being updated.
 
Our apologies for the longevity of this issue.
 
Of course, as soon as get any more information, we will post it here straight away.
 
Tobias 

Would Be interested to know what the tech team found
Care to share what they think was the problem?
Get a free giffgaff Sim
Message 412 of 527
by: smeg2k11
on: 04/03/2012 | 08:07

still not working for me

Message 413 of 527
by: donnaj
on: 04/03/2012 | 08:58

I've been having issues for around a week with buying a Goodybag and on top of that It wont let me ask an agent, clicking the ask an agent link sends me back to my home page :/ This really needs sorting.

Message 414 of 527
by: cwj512
on: 04/03/2012 | 09:06

Having the same problem, Goodybag expired 03-03-12 been trying to buy another since Friday 02-03-2012 without success. Still unable to buy Sun 04-03-12 at 09:15.

Message 415 of 527
by: samthehoff
on: 04/03/2012 | 10:08
convenient that the pac code request link to leave giffgaff is not working either!
bet its going to get a hammering after this fiasco!
Message 416 of 527
by: justinjhutch
on: 04/03/2012 | 10:21

Same here unable to buy a goody bag AGAIN this month..... Please help, this happened last month to me!!

 

I'm thinking to delay waiting to buy as LAST 3 MONTHS near end of month start of month this happens if I delay than maybe the system will be better and less busy more into the month??

Message 417 of 527
Highlighted
by: justinjhutch
on: 04/03/2012 | 11:16
Just bought a £10 goody bag whoop whoop!
Message 418 of 527
by: torrick
on: 04/03/2012 | 11:31

I am still having the problems - Goody Bag still updating and my Blackberry Add-on not working. Despite all the assurances from GIFFGAFF nothing is happening. Agents are not answering even them they ask you to respond to say that the fix has not worked.  GIFFGAFF need to sort this out!!! 

Message 419 of 527
by: ar5414n
on: 04/03/2012 | 16:43

GIFF GAFF COULD YOU HURRY UP PLEASE I NEED A GOODBAG ITS URGENT!!!!!!! I BEEN WAITIN A WHILE NOW.

Message 420 of 527