Here is a copy of the BULL i have had to endure, [edited for language]
"No, Ofcom states I do not need to close an account to get a refund, Please escalte this to a manager a previously [edited for lanugage] asked, I swear bcos i dont like being ignored and u have ignored my last request for escalation, i want my losses refunded to my existing acct, without penalty, and i want this complaint escalated as i am reporting you to Otelo, [edited for language]"
Just received 32 SIMS to hand out and guess what, go on, one guess.
NONE of them work haha ohh you've got to laugh sometimes.
I thought this was supposed to be fixed yesterday?
How many other new customers have got these dodgy SIMS and can't join!
Gone way beyond a joke! Probably the biggest issue that they have ever had... Feel so sorry for all the people having trouble.
This is the biggest gaff is the history of this network! Shocked at the level of distruption caused by this... Plus the fact it's still happening is just simply unacceptable.
Tried speaking to an agent to get some sims checked and they thought i wanted to activate the SIMs... The level of support they offer is terrible... just terrible.. I've have better luck speaking to customer services agent from virgin then these so called agents.
Sort it out ffs!!! Sorry to say it giffgaff but you've gone right down in my estimation
I thought you could not get any worse customer services than ''Three'' I was wrong, Giff Gaff is the worst, The agents are unfit for purpose, I know supermarket shelve stackers that can send out loads of impersonal email templates, I am so KING annoyed im truly truly considering visiting there offices on Monday, I am a nutter when pissed off! and i live 5 miles from there offices!!!!!!!!!!!! grrrrrr i can see me being on the king news!!!!!!!!!!!!
Sounds like a plan buddy, but it wil take 2 weeks at least, every day without my berry im losing £££££££'s
Transfers should take 1 day with any UK provider now so if you start the process now you will be looking at Wednesday with your new sim and current number (if all goes as planned).
Hi Seb, if you do feel like coming round, it could be a good way to talk about your issue so you understand what's going on, feel free -
We'd all like to know whats going on, in english please so at least most of us will understand.