Knowledge Base

[resolved] Planned maintenance on emails/SMS from giffgaff - 18 Apr 2017

Started by: roxy_r
On: 13/04/2017 | 14:36
Replies: 123

Go to best answer
by: wavydon2
on: 19/04/2017 | 16:47

I need to change my password and I'm trying to get a text back so how long will it take now 

Message 91 of 124
by: johnrooney80
on: 19/04/2017 | 17:07
see if its working yet? try both email & Text option @wavydon2
Message 92 of 124
by: roxy_r
community giff-staffer

on: 19/04/2017 | 19:53
Evening folks,

Just a quick update to let you know that the requests that have been queued are being worked through as we speak but it might take a bit of time until they are all cleared.

Thank you all for your patience,
community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 93 of 124
by: ilona198405
on: 19/04/2017 | 22:41

Thanks for info 


Message 94 of 124
by: 8yra
on: 20/04/2017 | 13:48

im having issues receiving and sending sms messages.

ive restarted my phone.

isnt the planned maintenance over?


is giffgaff going to compensate us for no sms service ?

Message 96 of 124
by: lisamariegrindrod
on: 20/04/2017 | 13:53
I'm having trouble topping up maintenance ment to been over at 1
Message 98 of 124
by: aggy_agate
community giff-staffer

on: 20/04/2017 | 14:37

Hi all,


After going a bit back and forth with this one I'm happy to let you know the maintenance is successfully finished. You should now be able to receive your giffgaff mobile / giffgaff money emails and texts as per usual.


Apologies for the inconvenience caused.


All the best,


Message 99 of 124
by: damo271114
on: 20/04/2017 | 15:54
I have just tried to top up with a voucher and it hasn't loaded on I've tried to re-enter the voucher code and it said that it has already been used. How will I get my top up.
Message 100 of 124