If the dashboard is not showing your goodybag, it might be worth dialling the shortcodes:
|Balance||text balance||*100*5# (NOTE: unlimited texts will display as 0 with no expiry date)|
remaining airtime credit
If the first two show a value, that will confirm you have a goodybag. The last one will let you check whether your calls are coming from the goodybag or from credit.
This a glitch that giffgaff do not seem to be able to fix.
If you contact an Agent who is the only one with access to your account and will be able to refund the 1p.
Use the following link to contact:-
Allow up to 24hrs for a reply but usually quicker.
See Agent's replies at the following link:-
I hope you get this sorted out quickly and to your satisfaction.