BlackBerry Q10 If you need more information about how to use your Q10, look no further. You will find below solutions to solve all your questions about this device. Manufacturer's documentation User Manual Accessible User Guide Safety and Product Information Frequently asked questions What are the Internet settings? How to perform a factory reset Phone Software Update How to improve battery life My phone does not charge How to reset the BlackBerry ID password My device is asking for a PIN or a PUK code
To make the most of your BlackBerry phone, it is advised to keep your phone software updated.There are three ways to update your smartphone software: On the web Using BlackBerry Link With your phone On the web Back to top With your phone disconnected, click "Check for Updates". When prompted, save the plug-in. After the plug-in is downloaded, open it and click "Run" to install the drivers. When the application launches, connect your phone and select "OK" to start the update process. If you receive the message that no updates are available after clicking on the "Check for updates" button, you may still be able to find software a software update for giffgaff on BlackBerry's website. Using BlackBerry Link Back to top You can use BlackBerry link to look for and install updates on your smartphone. To get started, simply connect your smartphone to your computer and open BlackBerry Link, then click "Update". If you have not install BlackBerry Link, you can find it on BlackBerry's website. With your phone Back to top You can update your BlackBerry smartphone over-the-air without connecting to a computer. To get started, select the "Options" icon from the "Home" screen. Choose "Device", then "Software Updates" and follow the instructions.
To delete all data, applications, and media from your BlackBerry 10 phone, complete the following steps. Warning: The following procedures will delete all data, applications, media (including files and pictures/video taken on the smartphone or transferred from a computer), and revert all settings to defaults on the phone. Back up the data on the smartphone before starting the factory reset. Tip: Plug your phone into a power source to prevent power loss during the security wipe process. To perform a factory reset: Swipe down from the top of the home screen and tap "Settings". Tap "Security "and "Privacy" > "Security Wipe". Enter the word "blackberry" in the text field to confirm that you wish to continue with the Security Wipe. Tap "Delete Data" to intiate the security wipe process. The security wipe process can take in excess of 15 minutes to complete. During the Security Wipe it is extremely important that the operation is left to complete on it's own. Do not attempt to restart the phone or pull the battery until the security wipe has fully completed. If the security wipe is interrupted (for instance, if the battery is removed during the process), then the BlackBerry 10 OS may need to be reloaded. Once the security wipe has completed, the initial setup will need to be completed before the phone can be used. When completing a security wipe, applications purchased through BlackBerry World will be deleted from the smartphone, but will still be associated to the BlackBerry ID they were purchased with. To reinstall these applications: Open BlackBerry World. Select the "Uninstalled" tab. Locate the desired application in the list and tap the "Reinstall" button next to the application.
The length of usage of your phone's battery depends on the application it runs and its settings. By modifying them, it is possible to improve your battery's life. Check for updates Use the right accessories Manage your applications Check your connection settings Check the settings of your device Check for updates Back to top Make sure to install all the new BlackBerry OS updates when they are available, so that you can take advantage of any optimizations which can help improve your battery life. You can find more informations about the intallation of software updates on this article. Use the right accessories Back to top Charger BlackBerry 10 devices require at least a 750mA charger to consistently charge the device. Other chargers may not provide enough power to sustain your use. When using a charger, charge for an extended period of time when possible, avoid charging in small increments (i.e. less than 15 minutes), and do not your leave your phone in direct sunlight or in extremely cold temperatures. Phone cases Some cases are specifically designed to turn off your screen automatically. On top of protecting your smartphone, using a case that turns off the display is a great way to save battery life. Manage your applications Back to top Close the applications you don't need As applications run, they continue to consume battery power. Consider closing any running applications that you are not actively using. Applications can be closed from the "Active Frames" panel by tapping on the X in the lower right corner of the Active Frames. Review Refresh Settings It’s a good idea to review the refresh settings of your applications and games, as some of them might maintain active connections to services or data, which can drain your battery. Graphic intensive applications Graphic intensive games or applications may increase battery consumption. When devoting time to intensive applications such as these, consider keeping the device plugged into a charger while doing so. Check your connection settings Back to top Disable Wireless Radios when not in use BlackBerry are offering multiple wireless connections (e.g. Cellular, Wi-Fi, Bluetooth, GPS, and NFC connections). If one or more of these wireless connections is not being used, it is recommended to disable it to prevent it from using battery power. To review and modify your network connections, swipe down from the top bezel, tap on the "Settings" icon, and select "Network Connections." Enabling and disabling the network connections can be actioned through each of the Connections listed on this screen. Low Signal situations In locations that have poor coverage such as basements or fast-moving vehicles, your phone will use more battery to try and connect to a signal If a connection type is not needed while in the low coverage environment, consider turning off the Mobile Network connection with the procedure described above. Check the settings of your device Back to top Accounts Settings If multiple accounts that support email, contacts, and calendar synchronization, have been setup, only enable synchronization for the accounts intended to be actively used; this will ensure that any activity that occurs is necessary. To review account synchronization settings, tap "Accounts" within "Settings" followed by tapping the account you want to customize and/or delete. Adjust Screen Brightness An easy way to see improved battery life is to customize the backlighting settings on your phone. As the screen brightens, more power is consumed. Within "Settings", tap "Display" and move the "Brightness" slider to a reduced setting that you find comfortable. Screen Lock Timeout In addition to using the Power/Lock key to lock your screen, an important setting that to customize is the Screen Lock Timeout. This setting controls how long your phone will wait before turning off the screen after being left idle. To adjust this value, go to "Settings", tap "Display" and change the Screen Lock Timeout. Reduce the device Volume Your phone uses more power the louder it is turned up. Turn down the device volume with the volume keys on the right side of your device when a higher volume is not needed. To adjust other volume settings, swipe down from the top bezel, tap on the "Settings" icon, and select "System Volume" or "Notifications". Configure a Power Efficient Notification Profile The speaker and vibrator consume energy when used. Consider configuring an energy efficient notification profile that minimizes their use by shortening the length of the notification as well as minimizing the number of times that the notification is produced.
When using a wall charger with your phone, it does not charge and no charging indicator is displayed on the screen. This issue can occur if the charging cable is not plugged in correctly or if the cable is inserted slowly (partially inserted, pause 1 second or more, then completely inserted). Unplug the charging cable and insert it in a continuous motion without pausing. If done correctly, the charging indicator (lightening bolt) will appear on your phone.