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£1.1 Million Paying Back

former giff-staffer

Our very first payback way back in May 2010 it was just £27k, which at the time we thought that was phenomenal – we could have never imagined reaching £1.1milllion just 2 short years later.


We continue to be blown away by our members commitment to helping giffgaff grow, helping other members in the community, facebook and twitter, helping with testing, building applications, coming up with ideas the list goes on.


This truly is one of our favourite times of the year when we get to give back to our members that have supported giffgaff over the past 6 months – there really is a nice feeling in the office, giving back £1.1 million is just incredible.

Also, incredibly our two top earners have earned more than our very first payback, earning over £29k between them.


Thanks again to all our members that have helped to make giffgaff so successful.


giffgaff – continues to be run by you!


The giffgaff team


total.jpgtop earner.jpg


A few quick Q&A's, just in case you’re new and not sure what Payback is all about: 


What is Payback? giffgaff believes in mutuality - so when members help us grow by introducing friends and family, or help out in the community by answering questions, developing new ideas or creating applications we reward them through Payback.


How do I know if I have points? Your points are displayed in My giffgaff. Your points widget will display the points you’ve earned between 1st December 2010 and 31st May 2012.   


How do I get my points paid back to me? Simply select how you’d like your payback, Credit, Cash (via paypal if you’ve earned £10+) or donate to the community selected Charity Ummah Welfare trust (see here for more info)


What if I don’t make a selection before 12th June? Any points earned between 1st Dec and 31st May will roll over to the next payback period. Any points earned prior to 1st Dec 2011 will expire. 


Well done Giff Gaff but don't overdo it. How much have we saved you by doing your customer service for you? Don't treat us like idiots, just give us our payback as promised sometime in this millenium and sort your blinkin service issues out.!!!!!!!!!!!!!!!!!!


Frustrated in Hereford!


It is an amazing achievement so well done to Vincent, Craig (sadly no longer on the giffgaff staff), and all at giffgaff who have made this visionary idea come true.


Well done, of course, also to all those members who have worked so tirelessy promoting this exciting dynamic adventure that is giffgaff!

kung fu master

I've just got one thing to say to you giffgaff.....

Click to reveal


Nice one . Long may it continue

any idea when its actually going to be paid?


Wow, fantastci news, we all know the top two who are.

Good for them.

kung fu master



Here are the key dates for June’s payback.

• 30 APRIL – Community discussion starts for members to nominate a charity of choice to receive Payback donation.

• 14 MAY – Nominations for charities close and voting begins.

• 31 MAY - Current Payback period ends. Points you’ve earned from 01 DECEMBER until midnight on 31 MAY are included in this period.

• 31 MAY – Early selection window closes. If you want to take your Payback as airtime credit you will receive it before PayPal payments and selections made after 31 MAY.

• 01 JUNE – 05 JUNE - giffgaff tallies points earned from 01 DECEMBER until midnight on 31 MAY. Any points earning activity by members/recruits that happens after midnight on 31 MAY will be captured and paid out in December 2012's payback.

• 05 JUNE – Voting for Charity closes.

• 06 JUNE – Your final points statement is sent and points tally displayed.

• 06 JUNE – Top charity announced in the community.

• 08 JUNE - First credit payments are processed. If you selected credit before midnight 31 MAY we will include you in an early Payback payment which will be processed from 08 JUNE.

• 12 JUNE – Selection window closes. You must how you want to receive your Payback (as credit, as cash or donate to charity) before midnight 12 JUNE. No late selections will be accepted.

• 13 JUNE - The remaining payback starts to get processed. We will process all remaining payments on 13 JUNE, credit and PayPal. This payment process takes a different amount of time depending on the payback option selected.

• 20 JUNE – Second PayPal payment will be processed.

• 22 JUNE - ‘Ask an agent’ about payback queries open. As payments will be chugging through at different speeds, it is not possible to investigate any payments until all payments have been processed.

• 04 or 05 JULY – Your points’ widget is updated to display points earned in June.



Im new to giffgaff but i love this idea,love the fact fpr tryin to help people giffgaff reword you with money ;-)


Wow! That is an amazing amount of payback! Smiley Surprised


Does giffgaff know how much is, in part, due to the great work of the microgaff team?


Thanks... Smiley Happy


Wow... That's a staggering amount. Go gg! Smiley Tongue